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1 reply

Moderator
Nov 4, 2026 5:43 PM UTC

The receipt upload disappearing after processing is a known product issue being tracked by the engineering team. While our developers work on a permanent fix, you can upload your receipt through a web browser instead of the mobile app. Here’s how:
 

  1. Go to All apps, then choose Accounting.
  2. Select Receipts.
  3. Select Upload receipts or Upload from this device.
  4. Choose where you want to upload your file from.


Make sure your file is in PDF, JPEG, JPG, GIF, or PNG format, as HEIC files from newer iPhones need to be converted before uploading.

If you have any other questions, feel free to let us know. We're here to help.