Hello All! New to the community!
I just started with Quickbooks online but have been using QuickBooks desktop for a long time.
My bank was syncing properly up until yesterday morning. My RBC account is syncing like normal, but all 3 of my ATB accounts will not sync, and I am getting an error code 141. I've searched the community and reached out to support, but nothing has resolved this yet.
Welcome to QuickBooks Online! It's great to hear that you've been a part of the QuickBooks family for some time, though. We're happy to have you with us.
Don't worry! I can explain what's going on. There's currently a connection issue with ATB accounts and QuickBooks Online that's causing error code 141. This is due to a redesign with the bank's website, and we're working quickly and closely with the bank to resolve this issue as soon as possible for our customers. We know that the bank feed is a useful tool and we want to make sure our customers have access to it.
I encourage you to get in touch with our technical support teams so that we can add your QuickBooks account information to our list of affected users. In doing so, you'll also receive updates when they become available via email about progress and a resolution to this issue. Here's how to get in touch.
Phone: 1-833-317-2226 from Monday to Friday from 9 a.m. to 8 p.m. ET or Saturday from 9 a.m. to 6 p.m. ET
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat
Let me know if you need clarification about any of that!
That's great! We try to get these notifications out to you as soon as we can. We like to keep our customers in the know with what's going on when these kinds of things happen. :)