Profile T1 (v2022.0.0): Multiple Problems (Classic Database)

Would appreciate a reply from Profile.

This is a major issue. I use the classic Database and after indexing it will not show the clients in the Client Explorer. May be profile should do some Alpha and Beta testing before getting the updates out. 

@profile  I will volunteer for Beta testing, been using Profile for 15+ yrs.

hello, from the screenshot that i see, there is an issue with the file 2021DB.GDT. If you have an antivirus, try to turn it off and see if that helps, or put an exception for profile.exe in the antivirus. Also, try to close Profile and delete the folder Database in MyProfileData, then reopen Profile.

Hi Mario,

I called Profile Support this morning about the Database issues, no files appears in client explorer after Indexing and I was told that it's a Profile error that the "Engineer's" are aware of and looking into it. 

you are talking about client explorer, I am talking about classic database

Ashburnconsulting, after deleting the database folder, create a new database folder in MyProfileData (same name), then open profile, and try to index. Thanks, Mario

1. What is the location of "MyProfileData"?

2. I save all ".gdt" and ".gix" in another folder

myprofiledata is in C:\Users\username\Documents\My ProFile Data usually. bur if you store your gdt and gix files in a different folder, delete the content of this folder

- Deleted the contents of the folder where I store the gdt and gix files

- Tried to re-index, and got the below error msg (see screenshot)

- Also, when creating a new 2021 return got error msg (see screenshot)

- How to remove the 2022 version and go back to 2021 version (till Profile fixes bugs & errors)?

try running proreg

https://profile.intuit.ca/support/en-ca/help-article/other-articles/run-proreg-repair-profile-module...

if this doe snot work, try a repair

https://profile.intuit.ca/support/en-ca/help-article/other-articles/running-repair-profile/L6Bg9E8Nn...

If you prefer i can call you also.

Did not help.

Please provide a link to download & install 2021

The issue is not with the software itself, that why I would rather hep you fix it, how can i contact you, can you message me in private

I was not able to open your message ,  issues on my end, i am trying to have this fixed for tomorrow morning. If its urgent can you call our helpline 1-800-452-9970 and you can ask to escalate to me

My 2021 file is too big to post here.

Hi I found a work around for the error.

you can try this see if works.

Under the options tab

Go to Environment Options

Uncheck the File Protection

Go to the Option Administration and save.

This is only a workaround there is the problem. Still the tax return can still be over written if done twice.

Hi,

There  is an issue with classic database we are working on to fix. An error message occurs when classic database users  enter a SIN in a new file or try to carryforward a file. Our product development team is working on a fix for this issue.

I apologize for the inconvenience

Forgot to mention, Roger's work around will resolve this as a workaround until a permanent fix is released in a future update

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@MHU Tax Office wrote:

Hi Mario,

I called Profile Support this morning about the Database issues, no files appears in client explorer after Indexing and I was told that it's a Profile error that the "Engineer's" are aware of and looking into it. 

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I experience the same problem here! Do you know if there is a fix for this issue?

Problem with Client explorer not showing up the list of files

With release 2022.0.0 and beyond, there is an issue with the client explorer, not populating the list of files.
The workaround is to use the Shared database server configuration instead of a Personal database server.

Close profile and kill the application profiledbservice in the task manager
download the file Profiledbservice.exe on your computer

https://drive.google.com/file/d/1zaHIq4QZBLQp3Wc1VI8QTDqNyaGiLvqM/view?usp=sharing

Navigate to Program Files (x86)\Profile directory.
Make a backup copy of the existing  profiledbservice.exe by renaming the file to profiledbservice.bck
Copy the file  profiledbservice.exe that you just downloaded
Open Profile and configure it as a Shared database server as per this article

https://profile.intuit.ca/support/en-ca/help-article/tax-return/install-configure-client-explorer-da...
 

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@Mario B wrote:

Problem with Client explorer not showing up the list of files

With release 2022.0.0 and beyond, there is an issue with the client explorer, not populating the list of files.
The workaround is to use the Shared database server configuration instead of a Personal database server.

Close profile and kill the application profiledbservice in the task manager
download the file Profiledbservice.exe on your computer

https://drive.google.com/file/d/1zaHIq4QZBLQp3Wc1VI8QTDqNyaGiLvqM/view?usp=sharing

Navigate to Program Files (x86)\Profile directory.
Make a backup copy of the existing  profiledbservice.exe by renaming the file to profiledbservice.bck
Copy the file  profiledbservice.exe that you just downloaded
Open Profile and configure it as a Shared database server as per this article

https://profile.intuit.ca/support/en-ca/help-article/tax-return/install-configure-client-explorer-da...
 

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Great! I will try to apply this workaround as soon as I get acces to the Google Drive to townload the .exe :)

Thank you very much! 

Hi Mario! 

Is this issue is supposed to be fixed with the release of the version 2022.2?

Thanks! 

Regards, 

Client explorer issue has been resolved. We didn't try the client database.

The issue with Client explorer has been resolved in 2022.2.0. For the classic database using dropbox, its being investigated