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L
Louis Humphreys
September 28, 2019
Question

Connection error 108 Nationwide

  • September 28, 2019
  • 1 reply
  • 1 view

Hi,

 

I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.

 

Many thanks.

    1 reply

    A
    Anonymous
    September 28, 2019

    Hi there, Louis Humphreys.

     

    Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible. 


    If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update. 


    For now, you might want to import your transactions through .CSV file. 


    Visit us again if you have other concern or need anything else. 
     

    L
    Louis HumphreysAuthor
    September 28, 2019

    Hi,

     

    Is this an issue on my account or a wider issue involving Nationwide that will get resolved without me needing to take any further action?

     

    Thanks, Louis.

      A
      Anonymous
      September 28, 2019

      Hello, Louis Humphreys.

       

      This not an isolated case since we have received several reports from other users. Also, our engineers are already working to fix the issue so you don’t need to do anything on your end. 


      We’ll keep you posted through email so make sure you’ve added your details to the list of affected users. If you haven’t, you can check this article for steps on how to reach the support team: Contact QuickBooks Self-Employed Support.  


      Post a question again if you have other concerns. 
       

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