I am getting really frustrated trying to re-connect my Nationwide account and have so far spent about 2 hours trying to resolve the issue. My accounts lost their connection a couple of weeks ago but i managed to re-establish them. Two nights ago it happened again but this time I can't re-connect! I've tried the fix it now button and re-entered my details with the prompts. I researched the possible causes and found that it could be prompts/ messages from my bank in my online account that need my response but i cant see any, I have looked through all the menus in my online account and the banking app and I'm now stumped as to what i can do to fix this. I read a post regarding this issue and someone suggested to delete the account and reconnect it, the problem was that you lose the transactions and have to review them all again. I joined Quickbooks to make life easier, I can't review thousands of transactions again so this is not an option as far as I'm concerned and will be very concerned if this is the only way to rectify the problem. Please help because I don't know what to do now and im sure others must be having the same issue.
Hi there, Louis Humphreys.
Keeping your transactions updated is very important that’s why our engineers are already investigating the issue. They’re currently working around the clock to resume the connection as soon as possible.
If you haven’t, you can reach out to our chat or email support team. They can add your account to the list of affected users so you’ll get notifications every time there’s an update.
For now, you might want to import your transactions through .CSV file.
Visit us again if you have other concern or need anything else.
Hello, Louis Humphreys.
This not an isolated case since we have received several reports from other users. Also, our engineers are already working to fix the issue so you don’t need to do anything on your end.
We’ll keep you posted through email so make sure you’ve added your details to the list of affected users. If you haven’t, you can check this article for steps on how to reach the support team: Contact QuickBooks Self-Employed Support.
Post a question again if you have other concerns.
Hello there, michaelamherst.
I appreciate you bringing this to us. The connection Error 108 is still under investigation.
Since you've already reached out to our QuickBooks Care Team, you'll be part of the list of affected users. This way, we'll be able to keep you in the loop once there is a progress of the investigation.
Another way to be updated of the status of the investigation is to visit this website. You can use the investigation number INV-36586 as your reference: http://status.quickbooks.intuit.com/.
Keep in touch if there's anything I can help you with aside from this. I'm always around to provide further assistance.
Many thanks for your reply. However the contact I’ve had with your help team they misread my email and referred to code 103. Can you confirm I’ve been added to the affected users and will be informed when there’s a fix?
We're unable to confirm if you're added to the list, Michaelamherst. We can't get any of your account details since this is a public forum.
Although, errors 103 and 108 are under the same investigation number my colleague, Charies_M provided. I'd suggest getting in touch with our customer care support again. This way, you can provide them your information securely. Just click on the link MikiD provided so you can reach out to us again.
In the meantime, you can import transactions from other sources.
Please know that we're just around if you need our help with your concerns.
Can you explain how I use the link your colleague suggested to stay up to date? It just seems to take me to a status page where it shows all Quickbooks services working normally. Which they’re not. Can you explain why I shouldn’t cancel my service given it does not meet my needs, or work as advertised, until you resolve this issue, and ask for a refund too for the weeks where you fail to provide this service with Nationwide?
Welcome back, @michaelamherst,
The link ChariesM provided is for QuickBooks (US) outages and slowdowns tracker.
At the moment, our engineers are still conducting investigations to identify what's causing the error 108 for Nationwide bank. While we don't have the exact timeline on when this issue gets resolved, I would advise that you import the transactions through a .CSV file, to ensure your account is up-to-date. Here's how:
You may also discuss this topic with our specialists to be updated about the status of the issue. Click the link below to contact us: Contact QuickBooks Self-Employed Support.
I appreciate your time and patience while we continue to work on this. If you have other concerns or need further help working with QuickBooks, please mention me anytime. I'm here to help.
No I’m sorry I’m not happy with this. I didn’t signup to Quickbooks to import CSV files as a means of doing my accounts - if I was happy with that I’d have used another app years ago. You say I may discuss with your specialists about how to be kept up to date about the issue but you and other assistants have now provided differing advice on how to be kept informed. I’ll call customer service tomorrow to cancel my service.
Thank you for the response, @michaelamherst.
I know this error has caused too much inconvenience for you. Please know that once this error has been resolved by the Product Team, your transactions from this bank will automatically be updated. With this, it's totally alright not to import your bank transactions.
For follow-up questions about error 108 or if there's anything else that I can help, let me know by leaving a comment below. I'm always glad to help in any way I can. Have a great day!
Our bank engineers are currently investigating the 108 error customers are experiencing when connecting or updating their Nationwide Building Society accounts, if you would like to be added to the investigation please reply below, this way you will be notified automatically when the fix is deployed and will be able to update the account again :)
Please can I also be added to the list of customers who are having the same issue (108) with Nationwide and Quickbooks. I would like to be notified when this issue is fixed.
Hey BobbyVylan and motheroffire,
Thanks for reaching us here. We've added you to the investigation and you'll be notified via email when the fix is deployed.
Thank you for your patience in the meantime.
@Hp96 I have requested your email from my Community Support team to save you from having to post it directly here - i will ensure you are added to the list of automatic updates and we will update you as soon as we can.
I am struggling to contact somebody to help me with the same issue but i now have error code 187. Can you please help me rectify this as my banking is not connecting once again.
Nationwide have been making some changes to the log in flow which could cause user credential error like 103 or 187.Can you confirm if when you sign in to the bank website do you use memorable data or pin sentry/one time pass code or both?
Hi Emma, Thanks for your response. I use mainly memorable data but do sometimes use the other methods. Is there anything I can do to sort the problem out or is it something that will resolve itself?
Thank you for confirming. Customers who use the memorable data are currently unable to update the bank feed, our engineers are aware of the error and are working to resolve the issue with priority. I have linked your account to this investigation so that you will receive an automated email notification when the fix is deployed. In the meantime, please update your account manually or by using our import tool to upload statements.