Yes! Tried google chrome in privacy mode incognito. But still doesn’t work, same thing happens. The thing is I’ve loaded files before but I don’t know what’s wrong this time.
Hello there, csv not loading.
I appreciate you for getting back to us and providing additional information on what you've done on your end. Allow me to lend a hand with the CSV files from your bank in QuickBooks Self-Employed.
Since you've already tried all the necessary troubleshooting for the importing issue, I recommend contacting our QuickBooks Support this time. One of them will need to take over and make escalations whenever necessary to successfully add your bank data.
Here are the steps on how you can reach them:
- Log into your QuickBooks Self-Employed account.
- Click the Help option in the upper-right corner.
- Click the Contact us hyperlink.

For more insights into how you can import to Self-Employed, please refer to the article I recommend on this:
Import transactions from other sources.
Let me know if you have additional questions or concerns with importing the bank data. I'm always available to help.