Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
August 13, 2019
Solved

csv file not uploading

  • August 13, 2019
  • 1 reply
  • 0 views

My csv file for my earlier transactions are not loading for my HSBC  statements. can you please help

Best answer by AlcaeusF

Yes! Tried google chrome in privacy mode incognito. But still doesn’t work, same thing happens. The thing is I’ve loaded files before but I don’t know what’s wrong this time. 


Hello there, csv not loading.

 

I appreciate you for getting back to us and providing additional information on what you've done on your end. Allow me to lend a hand with the CSV files from your bank in QuickBooks Self-Employed.

 

Since you've already tried all the necessary troubleshooting for the importing issue, I recommend contacting our QuickBooks Support this time. One of them will need to take over and make escalations whenever necessary to successfully add your bank data.

 

Here are the steps on how you can reach them:

 

  1. Log into your QuickBooks Self-Employed account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

 

For more insights into how you can import to Self-Employed, please refer to the article I recommend on this:

 

Import transactions from other sources.

 

Let me know if you have additional questions or concerns with importing the bank data. I'm always available to help.

1 reply

Level 10
August 13, 2019

Hi

 

Are you receiving any type of error message when you are attempting too upload your the CSV file?

August 13, 2019

I'm having a similar problem. The loading circle thing is spinning, but nothing happens no matter how long I wait.