Major Login Problems

Forum|Forum|1 year ago
August 29, 2024
2 replies
2 views

For months now I've only had to login by using my email and password. Since this 'new look' page has arrived I'm having increasing difficulties with extra steps, code via email, code via phone, to a point where I'm not receiving any codes?

This is both in Safari and Firefox. Is this a know issue as I'm now 'locked' out of my accounts and can't get any work done for crying out loud!!!!!

QuickBooks Online

klous-1

New Member

Me too, takes ages for the code to arrive then by the time it does it has expired.

klous-1

New Member

...then when you click "Contact Support" all it offers is to change your email or phone number details (neither of which need changing).

Mark ArmisteadAuthor

New Member

Not just me then, good to know. Cleared the cache which made no difference. Taken me ages just to login to these forums with no success. Managed to find that my phone was still logged in

This is the big problem with online apps like this. Oh how it was so much easier with Desktop version!

I've now tried three macs, two ipads an my windows machines using Firefox, safari and chrome. Definitely a server issue which my accountant has just confirmed too.

GeorgiaC

Level 13

Hi all, thanks for posting on the Community

We're aware of an incident with MFA codes not being received by email/phone.

Our team are working on a fix for this issue with priority and we'll continue to monitor the situation under the investigation INV-110788.

Please contact our support team quoting the reference above if you would like to receive email updates. We'll also be updating this thread once resolved.

Thanks for your patience and understanding in the meantime.

klous-1

New Member

Thanks Georgia,

I've managed to gain access just now, so perhaps it is resolved...

GeorgiaC

Level 13

Thanks klous-1, I'm pleased to hear you've been able to access your account.

This incident is now confirmed to be resolved, and codes are now able to be received by email or text.

If you continue to experience any issues, please do get back in touch. You can also monitor the status and recent incident logs here.

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