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K
KHConsult
March 1, 2023
Question

Import Google Trips

  • March 1, 2023
  • 1 reply
  • 3 views

Hello,

 

I can't import google trips, i keep getting the same ERROR message 

 

"Sorry we could not find any trips"

 

I have downloaded the Takeout zip file and opened it in the chrome extension and there are trips from 2012 upto 2023

 

Help please 

    1 reply

    C
    Candice14
    Level 8
    March 1, 2023

    Greetings, @KHConsult. 

     

    Congrats on making your first post here in the Community. Let's work together to get these Google trips imported into your QuickBooks Self-Employed account. 

     

    Have you tried using a private browser or incognito window as a fix to this? If not, perform these shortcuts: 

     

    • Google Chrome: Ctrl + Shift + N 
    • Internet Explorer/Firefox: Ctrl + Shift + P 
    • Safari: Command + Shift + N 

     

    It's that easy! If this works, go back to your regular session and clear your browser's history. 

     

    Come back and let us know if this works for you or if we need to do some additional digging. I'll be waiting for your response! 

    K
    KHConsultAuthor
    March 2, 2023

    Hello Candice,

     

    I have tried the incognito, but unfortunately it still hasn't worked, i'm getting the same error 

    Oops something's up 

    Cheers 

    C
    Carneil_C
    Level 6
    March 7, 2023

    Hello Giovann,

     

    Thank you for the tip however, I'm ok with adding manually, I want to add my past trips for the last 2 years, 2021, 2022

    The app is tracking my current mileage fine, its the past information i need imputing into the system.

     

    I've tried again today and im getting the same error again. 

     

    There must be away of importing the information in CSV format ?

     

    Cheers

     

    Karl 


    Hello, @KHConsult.

     

    I appreciate you for notifying us of the issue you're experiencing. I know you're putting so much effort and time into resolving your concern with importing google trips in QuickBooks Self-Employed. 

     

    I checked our records and found out that there's an ongoing investigation that other users are also unable to import google trips. Please know that this has been raised with our engineer for further investigation. 

     

    I recommend contacting our Customer Support Team to have them add you to the list of affected users and notify you once there's a potential solution. Here's how:

     

    1. Click Assistant from the top bar.
    2. From there, enter your concerns. 

     

    We appreciate your patience as we work on this. Please let me know if you have any queries or concerns about the QBSE-related tasks. I'm more than willing to help. Take care always. 

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