I'm having trouble importing transactions in QB self-employed. It won't allow me to upload the file (I know the file is correct as I copied the one I've uploaded before that worked fine a while ago).
Could you please advise?
Let me help you sort this out, @MoonDream.
To get rid of the prompt, let's go ahead and isolate this issue by performing the following troubleshooting steps:
To learn more about troubleshooting browser related errors, you can check these articles:
If you're referring to something else, feel free to leave your comments below. I'm always here to help.
I've cleared my history and enabled pop-up windows and performed what you've advised below, but the issue persists. It says "Darn. Upload failed (probably our fault). Try again and if the problem persists contact us". I'm not sure why this is happening as the browser health check comes up all green.
Hi there, MoonDream.
QuickBooks Self-Employed accepts CSV format for your bank transactions. If it's saved in another format, that could be the reason you are getting an error. I can show you how to save or covert your file to CSV.
Then, let's import the file to your QuickBooks Self-Employed. Please follow these steps:
Otherwise, let's have this error escalated to our engineers. They can investigate the cause and fix it as soon as possible. These are the steps to contact us directly:
You can also leave comments below if you have other situations that need our help. We are ready to resolve them for you.