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Colin_Four_Ferry
July 3, 2019
Question

VAT rates in mobile app

How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

16 replies

TaliaI
Level 8
July 3, 2019

Hello Colin_Four_Ferry,

 

Welcome to the Community - thank you for your question!

 

To confirm, have you made those codes inactive on the computer?

 

Thanks,

 

Talia

Colin_Four_FerryAuthor
July 3, 2019
Yes, we marked them as inactive so they no longer come up as an option for the tax rate online
Mohamed Lebda
April 27, 2020

Hello, @Mohamed Lebda. 

 

It's possible that piled-up cache in your application caused this unusual behavior. To resolve this, you can hit the Clear Data option in the Storage section of your mobile phone to reset the app to its default state.

 

Here's how to clear app cache or data storage if you're using an android:

  1. Open your phone's settings app.
  2. Tap Apps & notifications and click on See all apps the app Storage.
  3. Select Clear storage or Clear cache. If you don't see "Clear storage," tap Clear data.

You can check this article to solve the common error in the mobile application: Common Errors in the Mobile App. Also, here's the list of VAT codes in QuickBooks: Common VAT Codes.

 

I'm here anytime you need further help with your account. Take care and have a wonderful day!


Thank you for response. 

 

I tried

 

- logging out and signing in

- uninstalling the app and reinstalling it

- I tried clearing Cache

- I tried clearing data 

 

I still have the Tax Rate drop-down menu in every product I am choosing which is extremely inconvenient and slowing me down, as my average item is almost $10. 

 

The tax rate I have was created by a 3rd party integration app called Katana that I have completely disconnected to try to solve this problem. 

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