QBO Import fail with error OL-222 - Quickbook Desktop 2023 MAC Plus

Hello there, zodgevaibhav.

Error OL-222 indicates that QuickBooks didn't receive a valid response from the financial institution's server. This happens when you try to import one or more characters. QBO file that isn't compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.

Irregular formatting of the QuickBooks company file may also lead to the QuickBooks banking error OL-222. Make sure to double-check any invalid text on the file before importing them to QuickBooks.

Before we do any troubleshooting steps, I'd recommend creating a backup copy of your company file and updating your QuickBooks Desktop release version.

Aside from not receiving a valid response from the financial institution's server, unsupported characters in the QBO file can also cause this error. Here's how we can edit the file:

1. Right-click the .QBO file and select Edit.
2. Select any text editor app to open the file.
3. Find and remove &amp from the text as it is an invalid character.
4. Save the file again.

 You can find this information and more in the following article: Fix error OL-222 in QuickBooks for Mac.

If you're still experiencing issues, or need further guidance, feel free to post below. 

Thank you for quick response, but as I mentioned, Same file works if I change Intuit.BID to some other bank, issue is surely not because of &amp or any other validations.

If I can get clarity on the questions I asked in mail thread will help

"what is this CREDIT service and from where can we enable for bank so that QBO import will start working" (Refer main thread for details)

Thank you for getting back to the thread, zodge. I understand the urgency to fix this issue as soon as possible. I'm here to share some details on how we can resolve it.

I appreciate your effort in doing the suggested troubleshooting process to fix the error, however, you still get the same concern. I'd suggest reaching out to our QuickBooks Desktop for Mac support. I'll guide you through the steps below:
 

1. Open a QuickBooks account.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue to Continue.
5. Sign in to your Intuit account and then click Continue with my account.
6. Check your email for the single-use code and enter it to Continue.
7. Then select a way to connect, you can either choose chat with us or Have us call you.
    

Please refer to this article for the support schedule hours: Contact QuickBooks Desktop for Mac.

I've also added this article in case you'll want more details about bank issues in QuickBooks: Fix online banking issues in QuickBooks Desktop for Mac.

You can always post a reply if you need further assistance. I'll be around. Take care!

Why not give a straight answer to the well-known problem instead of looping the issue back to customer service to receive no clear solution to the problem? Apple Card is correctly exporting the ".QBO" and QB replies with the error message asking to contact your financial institution for the OL-222 CODE. Is this a professional reply? I don't need or want to link QB to credit cards or bank accounts.

FWIW I'm having the same issue "Error Code OL-222" and I am using a PC. 

I spoke to my bank and they do not have a solution and said to talk to QB.

I've run all the updates, removed the &amp as suggested in another thread.

UPDATE: I found this thread and one of the comments also said to remove any instance of | which I did and it fixed the problem.

Thanks for joining the thread, @melissa.

Before we dig deeper into your query, may I know what bank you're using? I'd also like to ask what troubleshooting steps you've already performed on your end.

In case you haven't tried any steps to fix the error you encountered, you can check this article to see guidelines on sorting out OL-related errors inside QuickBooks Desktop: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

You may also visit this handy article that contains steps to fix Web connect importing-related issues: Fix Web Connect import errors.

Moreover, feel free to check this page to learn more about handling your bank transactions inside the program: Add and match Bank Feed transactions in QuickBooks Desktop.

Don't hesitate to leave a comment below if you need further assistance fixing the error inside QuickBooks. I'll make sure to get back to you as soon as possible. Stay safe!

This issue is happening on Quickbooks Desktop 2020 for Mac, too. I have tried deleting and replacing the fidir.txt files and have reviewed the contents of the qbo files.  This is a recent issue that prevents basic qbo file import.

Thanks for joining the thread and sharing the details of your concern. I'll share information that could help you rectify this error.

Would it be possible to know which bank you are currently using? In case you haven't tried any steps to fix the error you encountered, I have here troubleshooting steps you can follow. Before you troubleshoot, make sure to: 

• Back up the QuickBooks company file.
• Update QuickBooks Desktop to the latest release.
• You're on a supported version of QuickBooks.
• The file you downloaded from your bank is a .qbo file.

Download a new Financial Institution list:

1. Hold Control on your keyboard and select the version of QuickBooks for Mac you're using.

• QuickBooks Desktop for Mac 2023
• QuickBooks Desktop for Mac 2022
• QuickBooks Desktop for Mac 2021
• QuickBooks Desktop for Mac 2020

2. Select Download Linked File As, then save it to your Desktop.

You can refer to this article for the details of the entire process: Fix error OL-222 in QuickBooks for Mac.

I'm adding these articles you can use in the future:

• Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.
• Fix Web Connect import errors.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Thanks for the suggested fix. I have completed these steps a couple of times.  The accounts are from Bank of America and Chase.  I've also tried disabling online access for those account and tried reconfiguring online banking for them again.  After closing and reopening quickbooks and trying to enable online banking for either banks, I receive the same OL-222 error.   OL-222 when trying to import qbo files and when trying to reenable online banking for them.

Hello there, triview.

Allow me to chime in and help you make sure this banking issue is resolved.

The OL-222 error is normally generated when there is a problem with the connection between QuickBooks and your financial institution. 

Although you have already followed the troubleshooting steps provided above and the issue persists, it's important to note that QuickBooks Desktop Mac 2020 is no longer supported. Consequently, certain features, important updates, technical support, and Intuit services, including online banking integration, will no longer be provided.

Considering this situation, I recommend upgrading to a newer version of QuickBooks Desktop. By doing so, you will be able to seamlessly utilize online banking and avoid any potential banking errors. The newer versions of QuickBooks Desktop are designed to be compatible with the latest banking requirements and offer enhanced features and support.

For additional troubleshooting steps in fixing bank connection issues, you can check this article: Fix online banking issues in QuickBooks Desktop for Mac.

If you have other banking concerns, feel free to leave a comment below. I'll be here to assist. Have a great day!

@triview 

QB Desktop 2020 is outdated as of June 2023 and the bank feed feature has been disabled. They have decided that importing *.qbo files is part of the bank feed feature. Contact me in private and we may share an option for keeping the bank feed feature.

Can you please also help me with that I have desktop version 2020

I also have this message 

is there any other way to imprt quikbooks transaction from bank to desktop version2020?

thank you

Thanks for chiming in the thread, @magdalenaJ. I understand your challenges about importing data using Web Connect in QuickBooks Desktop Mac. I'm here to assist you with how to contact our Technical support in QuickBooks Desktop for Mac. We're still here to assist you. 

If you notice the subsequent message (OL-222) after you try to import a .qbo file from your bank, it means the .qbo file form is wrong. Or the list of Financial Institutions in QuickBooks needs an update. In this case, contact your bank to confirm the file format. 

Furthermore, you can also call our support team if none of the suggested troubleshooting steps above works for you. Try the following:

1. Go to this link: Contact Support
2. Select your product in QuickBooks and click Continue.
3. Drop your concern in the space given and hit Continue.
4. Choose Chat or Call if you'd like to connect with you.

If everything is fine, visit this link for more information: Download bank transactions in QuickBooks Desktop for Mac.

I'm always available if you have other concerns about your QuickBooks Desktop for Mac version. If you do have questions about QuickBooks, notify me in this thread.

@magdalenaJ 

Do you have QB Desktop 2020 (for Windows) or QB Desktop 2020 for Mac?

Hello,

I am also using QB Desktop 202 for Mac. The weird thing is I have been dealing with three different banking accounts within this software. I was able to download the QBO files without ANY issues a couple day ago for two other accounts. Today I sat down to import my QBO file from First Republic and for the first time, I received the OL-222 error. Has this "unsupported" issue happened in the last few days?

Thank you.

PS - I too have done all the fixes to no avail.

Oops, Quickbooks for desktop 2020 for Mac.

The only working solution that I have found is to upgrade to the the 2024 Mac desktop version.  Seems intentional.

Greetings, @bedatie. Thanks for joining the thread and sharing the details of your concern. It's our pleasure to provide you with information regarding the error message when importing data into QuickBooks Desktop for Mac.

I understand the urgency to fix this issue as soon as possible. I'm here to help you get past this error.

If you see the following message after you try to import a .qbo file from your bank, it means the .qbo file format is wrong and may also lead to the QuickBooks banking error OL-222. Or the list of Financial Institutions in QuickBooks needs an update. This error can occur when the financial institution does not respond correctly to QuickBooks. In this case, contact your bank to confirm the file format.

To resolve this error effortlessly, you can follow troubleshooting steps provided by experts, which typically involve updating the list of Financial Institutions or ensuring the correct QBO file format. It will enable you to make use of online banking and prevent any potential banking errors from occurring. 

Before any troubleshooting steps, we recommend creating a backup copy of your company file. Also, I recommend updating your QuickBooks Desktop release version. The newer versions of QuickBooks Desktop are specifically designed to be compatible with the latest banking requirements and offer improved features and support.

Here's how to correct the unsupported characters in the .QBO file which causes this error:

1. Right-click the .QBO file and select Edit.
2. Select any text editor app to open the file.
3. Find and remove &amp from the text as it is an invalid character.
4. Save the file again.

If the issue persists, you can visit this article and follow the next troubleshooting steps (proceed to Solution 3): Error: OL-222 after downloading a Web Connect file from an approved bank.

For more troubleshooting steps, check out this article: Fix Web Connect import errors.

Don't hesitate to comment below if you need further assistance when importing transactions and fixing the error inside QuickBooks. I'll make sure to get back to you as soon as possible. Have a great day!

@triview @bedatie 

QB Desktop 2020 for Mac has outdated and the bank feed feature is disabled. If the feature is critical for your business, you should contact @Fiat Lux - ASIA and they will offer a workaround to consider.

I appreciate this information - I have already done them all.

Thank you, anyway.

Thank you so very much for this, @4Gal. I guess "disabled" is the big word of the day - that explains why I was able to do this transaction without any issues a couple days ago and now it's giving me the error. 

I think I will just upgrade - even though QB 2020 tells me I'm all up to date.

Just looked into upgrading and I was told that the desktop version is no longer available and that I should get the Mac Plus version for $649 a year...anyone else?

@bedatie 

You can still purchase QB Desktop 2024 Mac Plus. If their sales team refused to help, you can purchase thru selected partners as I mentioned earlier and you can get $100 cashback.