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Established Member

I am unable to load/preview previously submitted VAT returns - just an empty page is loading up, not showing any figures. Any ideas?

 
Solved
Best answer 06-17-2019

Accepted Solutions
QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Yelena, 

 

 

VAT details from filings made in Desktop will not show in the VAT reports in QuickBooks Online due to the differences in VAT engines, only the filed figures will be migrated.

 

To see details of these returns at a transaction level you would need to refer to the filings in Desktop. Are you unable to view returns for any filings make in QuickBooks Online? 

 

 

Thanks

11 REPLIES 11
QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hello Yelena

 

This could be a visual error.If you are using QuickBooks Online if you can load up a private or incognito window in the browser and go this web address and select taxes on the left hand side.

If you still have an empty page if you can reply back with a screen shot of what you are seeing

 

Thanks

 

Emma

 

 

Established Member

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Emma

 

I tried what you suggested but still the same problem. Please see the screenshot attached (sorry, I have 2 screens and don't know how to screenshot just one of them).

Thanks

Yelena

 

QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hello Yelena,

 

Please could you clear cache & cookies on your browser? Please use the following article if you are unsure how to do this: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

Make sure to select All time as the time range. Once cleared, refresh QuickBooks, log back in and try to access the return again.

 

Let us know how you get on.

 

Thanks,

 

Talia

 

Established Member

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Talia

 

Just did what you suggested, but the issue is still there...

 

Thanks

Yelena

QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Yelena,

 

 

Were your previous VAT returns submitted through QuickBooks Online or have you migrated those returns from another software?

 

 

Thanks

Established Member

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Previously my client used QB, and I believe they moved to QBO in the last 18 months or so.

QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Yelena, 

 

 

VAT details from filings made in Desktop will not show in the VAT reports in QuickBooks Online due to the differences in VAT engines, only the filed figures will be migrated.

 

To see details of these returns at a transaction level you would need to refer to the filings in Desktop. Are you unable to view returns for any filings make in QuickBooks Online? 

 

 

Thanks

Established Member

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Hi Georgia

Thank you for your reply. I don't have the access to client's desktop - does this mean that I can't have the VAT returns then?... I am not interested at this point in detailed transactions, but the actual returns  that were submitted...

 

I can load and see the returns for this financial year, but not for the previous.

 

Thank you

Yelena

 

QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...


Hello Yelena,

 

That is correct - any returns filed in Desktop will not show in QuickBooks Online. You would need access to your client's Desktop file to look over these.

 

Thanks,

 

Talia

Established Member

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...

Thank you Talia and everyone else, you've been very helpful! cheers, Yelena

QuickBooks Team

Re: I am unable to load/preview previously submitted VAT returns - just an empty page is loading ...


You're welcome! Please let us know if you have any further questions.

 

Thanks,

 

Talia