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jessicab1
Level 1

Quickbooks 404 page not found

 
12 Comments 12
Angelyn_T
QuickBooks Team

Quickbooks 404 page not found

Hello there, @jessicab1.

 

Glad you've reached out to us here in the Community. It's my pleasure to help you today.

 

To give you the right amount of information and solution to fix the error you have while working with QuickBooks, may I ask what specific area you're working in while getting the error?

 

In the meantime, you can try using the basic troubleshooting steps to resolve the issue. First, open your account using a private browser, you may use the following shortcut keys:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If it works fine using the private browser, open your account using the original browser and clear the browser's cache. You may also try accessing your account using another supported browser.

 

Keep me posted with the result. Have a good one!

Wismatix
Level 1

Quickbooks 404 page not found

I have a similar issue ...

 

When I try to sign up/Apply for QuickBooks Payments I get a 404 page not found error after I've signed in to my QuickBooks account. It shows the left menu but a 404 in the main window ?!. Please advice :-)

Regards

Jonatan - Wismatix Inc.

GarlynGay
Moderator

Quickbooks 404 page not found

Hello Wismatix,


The error 404 means that the web page you're trying to reach could not be found on the server. Let's run some basic troubleshooting steps to isolate the problem. We can start with checking if your computer is connected to internet, and accessing QuickBooks Online in a private browser. This usually resolves any browser-related issues. 

Here's how to open a private browser:

  •     Google Chrome: press Ctrl + Shift + N
  •     Mozilla Firefox: press Ctrl + Shift + P
  •     Internet Explorer: press Ctrl + Shift + P
  •     Safari: press Command + Shift + N

Once logged in, please click on the Gear icon and choose Account and Settings. In the Payments section, click on Learn More. You'll be routed to the sign up page for our QuickBooks Payments

 

If you have any questions, please let us know. We'll be right here to help. 

thales
Level 2

Quickbooks 404 page not found

I cannot open Payroll either.

 

I have tried the "payroll" button in Quickbooks for Mac desktop;

I have tried opening in Firefox;

I have tried opening in a private browser in Firefox;

I have tried clearing cache in Firefox;

I have tried using Google Chrome.

 

Here is the error I receive in Firefox:

 

404 Not Found

  • Code: NoSuchBucket
  • Message: The specified bucket does not exist
  • BucketName: www.macpayroll.com
  • RequestId: 05AE8D2378CFAD3A
  • HostId: vy/47De3IaEtidX6BOwn7Rdzse9oGpvureJbqJ/f16AlD5i0EtuSAHTWrZYXmLmGSFr47d0AJ5E=

Chrome states that there is an issue with DNS, stating that the server's IP address could not be found.

This has happened a number of times in the last few weeks.

Charies_M
Moderator

Quickbooks 404 page not found

Hello there, thales.

 

Thanks for keeping us posted and for sharing the steps you've done so far.

 

I've checked the investigation status about this issue, and it's still in progress. Our engineering team are continuously working in search of a resolution for this Error 404.

 

While we work on fixing this issue, I recommend you get in touch with our Care Support Team so they can add your company details to the list of affected users.

 

Here's how you can reach them:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

If the status of the behavior changes, we will be sure to communicate that to you through this thread.

 

We appreciate your patience while we continue working on getting this resolved. Stay in touch for updates and if you have any other questions, feel free to leave a reply below.  

Wes A
Level 1

Quickbooks 404 page not found

Hi there.

 

So has this been fixed yet? I work for an accounting firm and have not been able to access my clients books for over a month? Our clients are getting very upset that we haven't been able to bring their books to current. Why do the responses on this Q&A seem to not express that this is a more urgent matter to Intuit? Please, Please, Pleeeeaaaase help!

Rose-A
Moderator

Quickbooks 404 page not found

Hi, benjamin2.

I'm here to help you get past the error -37112 in QuickBooks Desktop for Mac. Let's get you back up and running.


Let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

 

This article can give you detailed steps and information: Resolve data damage on your company file.

 

If you're still getting the error, you can reach out to our QuickBooks Desktop for Mac Support to have this investigated.

 

Let me know how it goes by leaving a reply below. I'll be around to make sure you can save invoices and estimates with different shipping address. Have a great rest of your day.

Rose-A
Moderator

Quickbooks 404 page not found

Hi, Wes A.

Allow me to provide some updates regarding error 404 in QuickBooks Online.

 

Our Support Team recently tagged this as an ongoing issue with QuickBooks Online. They're already working to implement a solution for this unexpected hurdle.

 

To be added to the list of affected users, I'd suggest contacting QuickBooks Online Support. All account related concerns need to be directed to our phone support for security purposes. Any progress will be communicated via email.

 

You can get their updated number by following the steps below:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

You may find this article helpful:

https://quickbooks.intuit.com/community/Help-Articles/Enter-the-shipping-address-on-all-invoices/m-p....

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other concerns about invoices and estimates in QuickBooks. Have a good one.

info287
Level 1

Quickbooks 404 page not found

We have two quickbooks on line - one we are able to log in from the same computer to one account and  gets the error

Charies_M
Moderator

Quickbooks 404 page not found

Welcome to this thread, info287.

 

The error 404 occurs when you're trying to reach a web page you're trying to reach but could not be found on the server. To fix this, let's run some basic troubleshooting steps to isolate this issue.

 

Let's begin by accessing QuickBooks Online in a private browser. Since this type of browser doesn't store cache, it's easier for us to identify if this is a browser issue.

 

 Follow these keyboard shortcuts to start an incognito session:

 

Here's how:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If it works, you may want to clear the browsing history of your regular web browser. This will remove previously stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

As always, you can visit us again if you need help while working with QuickBooks. It will be my pleasure. Stay safe and have a great day ahead!

Carter
Level 1

Quickbooks 404 page not found

I am a student taking the QBO course and I am getting an error code when I try to log into the Payroll with the sample company. I have already tried logging in on a private browser and it did not fix the problem. 

KurtKyle_M
QuickBooks Team

Quickbooks 404 page not found

Thank you for joining the thread, @carter. Let me help you with concern. 

 

If you are using the Test drive account for QBO, there are limitations with regards to using the company file. However, we have QuickBooks Online for Students where you can also replicate the lessons that you learn in the course.

 

To sign up, click on this link: QuickBooks Online For Students.

 

If the issue persists, you can contact Payroll Support.

 

These are the steps:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Always know that you can get back to me anytime if you have additional questions about this. I’ll make sure to get back to you as soon as possible. Keep safe! 

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