Hi @mandypanad,

I'll share some steps you can take to resolve this issue where you're unable to open your QuickBooks Desktop (QBDT) company file. 

Here's how:

1. Update your QuickBooks Desktop to the latest version.
2. Ensure the extension of the file you want to open is QBW.

See this article to proceed with the troubleshooting: What to do if you can't open your company file in QuickBooks Desktop. Scroll down to the Step 3: Figure out what's causing the issue section to continue.

I suggest you see this article: Fix locked file errors in QuickBooks Desktop. It's a list of steps you can take if your company file is locked.

Post a reply if you need further assistance, and I'll be sure to get back to you. 

I'm trying to verify data and it's detecting an error. I tried to rebuild the data and reverify the data and still says it's corrupted. I'm trying to export my data to windows platform after the data is corrected.

Thanks for joining in this thread, @c3087. I can help you fix the errors.

When there are corrupted data, we can recover all or nearly all of your data with the use of QuickBooks Auto Data Recovery (ADR) tool. Please note that the process can take some time. 

ADR can help you recover your lost file by:

• restoring lost transactions using your current Transaction Log file and a copy of your Company file.
• restoring all but the last few hours of transactions with a copy of both your Company file and your Transaction Log file.

Here's an article with more detailed steps on recovering lost data: Recover lost data with QuickBooks Auto Data Recovery. 

For future reference, read through this article: Export, import, and edit IIF files. It'll help you learn about moving data to and from QuickBooks Desktop. 

Looking forward to helping you again if you need further assistance. Take care. 

@c3087 

Contact Support and ask for Intuit Data Service to check your file. You may also ask a 3rd party file repair service to fix it.

When requesting support, I realized that I should have requested the support for QB Mac.  Are the procedures the same?

Here's how you can contact QuickBooks for Mac support team, c3087.

As mentioned by @katherinejoyce O, use QuickBooks Auto Data Recovery (ADR) tool to recover your data. 

To guide you with the steps by step process, you'll want to get a call or chat from us, please follow the steps below.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

For your reference, you'll want to browse these help articles for your guide.

Feel free to let me know if you have other questions about recovery. Don't forget we're always right here to help you anytime.

When I am working in my program I often get a lockup where the whole program seizes and rather than the normal cursor a whirling ball of kind of rainbow colors takes over. I can do nothing but do a hard restart to get it away. I asked for help some months ago and a tech told me to to to rebuild data and then verify data. I’ve tried that numerous times but I keep getting the same issues b

please help me. Thanks 

Thanks for posting in the Community space, @Alyhuz.

I appreciate you performing the steps shared by our Tech Team. Since you already tried the steps and still having the same issue. Let's repair your QuickBooks Desktop (QBDT). Repairing QuickBooks can help fix common errors you encounter while using, updating, or installing QBDT. 

Here's how to run the repair tool:

1. First, back up your company file.
2. Restart your computer.
3. Click the Windows icon and type in Control Panel.
4. Choose Programs and Features then Uninstall a Program.
5. Select QuickBooks and click Uninstall/Change.
6. Click Continue, or Next.
7. Select Repair and Next.
8. Hit Finish.

Once done, make sure that you have the most recent fixes and security updates. You'll need to update your QuickBooks to the latest release. If you got an error while repairing your QBDT, please refer to this article: Repair QuickBooks Desktop for Windows.

Also, QuickBooks' performance decreases as the size of the company file increases. However, there are no actual limits on the size of your company data file, but performance may be hindered if your network is not capable of handling large data files.

Moreover, to give you tips on the system requirements that work best with QuickBooks Desktop, I suggest checking out this reference: Find out what your computer needs to run the best QuickBooks Desktop experience.

Keep me posted if you have any other questions. I'll make sure to get back to you. Take good care!

@Alyhuz 

You may contact Support and ask for Intuit Data Service to check your file (and fix it if required). Otherwise you have to pay a 3rd party file repair service.

Cant log in to my online account.  Have changed password twice and still says I need to contact customer support!  We have enhanced payroll service.

This is not what I want you to experience with QuickBooks, @jcarte01.

To get around this issue, I recommend contacting our Support team. This way, they can securely check your account with their proper tools and investigate the reason why you’re unable to log in to your account.

You can contact them through this link: https://quickbooks.intuit.com/learn-support/en-us/contact ensure to review their support hours in this article to know when agents are available so you’ll be assisted immediately.

Let me also share with you these articles that you can read to learn more about managing your intuit account and password:

• Manage Your QuickBooks Desktop Account with CAMPs (Customer Account Management Portal)
• Reset your password for QuickBooks Desktop

In case you have any other concerns or follow-up questions, you can always tag me in your reply. I’ll be around to back you up. Take care and keep safe.

Hello

I have been notified that the my Quickbooks account data was corrupted.  I have a message that my account has been "Disabled".  Please provide support with resolving this issue.

Thank you,

Kathleen Caproni

Hello

I have been notified that the my Quickbooks account data was corrupted.  I have a message that my account has been "Disabled".  Please provide support with resolving this issue.

Thank you,

Kathleen Caproni

Hi there, @KCap1.

I'd be happy to assist you with your concern with your company data. I'd like to know which version of QuickBooks you're using and also the exact error message you've encountered. This way, I can share with you the most applicable resolution.

I'll show you the steps on how to Verify your data in QuickBooks Desktop. Note that before you're going to run the Rebuild tool, it's best to backup the data before the process. 

To verify the data, here's how:

1. Go to the File menu and click Utilities.
2. Select Verify and wait for it to finish scanning.

To run the Rebuild tool, follow the steps below:

1. Navigate to the File menu and click Utilities.
2. Select Rebuild and wait for it until the process is complete.

I've added some articles that may help you with your concerns:

• Fix data damage on your QuickBooks Desktop company file.
• Manage billing, payment, and subscription info in QuickBooks Online.

Feel free to reply to this thread if you have other questions with QuickBooks Desktop. I'm always here to help. 

@KCap1 

Can you share the screenshot of the message? I am not sure with the "disabled" part.

My QB Pro Plus 2021 shut down and will not let me login back on.

I'm here to help make sure that your concern is taken care of, and you'll be able to login back in your account, Dmonn. 

I'd recommend getting in touch with our technical supports so we can look into your account in a secure session and investigate this unexpected behavior. You can go to this link to connect with us: Contact QuickBooks Desktop support. 

Once you're in, please scroll down to the bottom part of the page. Then, select the How to message us outside of the product section and click Contact Us. 

Feel free to message me again if you have further questions about this topic. I'll be right here to help you. Have a safe week ahead!

Hello, Im writing again if someone can assist me? Please call me [phone number removed] my information;

[email address removed]. 

Thank you

I'd like to offer help, mannsea2003-yaho.

May I know your concern? Here in the Community, we have trained support specialist that can answer QuickBooks-related questions.

If you're using QuickBooks Online, you can use this article to get in touch with them: Get Help with QuickBooks Online.

If you need QuickBooks Desktop support and unable to access your company file, you can follow these steps:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Make sure you select QuickBooks Desktop United States in the upper-right corner of the page.
3. Select the topic and sub-topic that categorize your concern.
4. The first section will offer articles and related posts that might help you fix your issue.
5. Otherwise, you can go to the second section and click the Get Phone Number button. You can select Start a Chat, too.

Though, any details you can add to your posts would be a great help to give you the answers you need.

Just leave a reply and I'm here to help you with any QuickBooks-related questions you have. Take care and have a great day!

@mannsea2003-yaho 

You have to ask the callback from the Help menu. Or you may post your concern here.

I just paid to update my 2016 QuickBooks to the newer version so where is it?

Where is my new version of QuickBooks that I just paid for??????????????

I got you covered today, sterry89.

Once you upgrade your version of QuickBooks, you'll want to go to the Downloads & Updates page to get the download link for your version of QuickBooks. To download the installation file, you can follow the steps below:

1. From the Downloads & Updates page, select your country, product, and version.
   If you don't know what version you use, see Not sure what version you use?
2. Select Download.

Then, you can install QuickBooks on your computer. In addition, if you’re upgrading to a newer version (year) of QuickBooks Desktop, you’ll also need to upgrade your company files so you can keep using them. You only have to upgrade a company file once.

For more information about the upgrading process, please read these articles:

• Upgrade Your Company Files After Switching to a new version of QuickBooks Desktop
• Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise

You might also want to visit these articles so you'll be guided on how to get started with the program.

If you have other concerns about upgrading QuickBooks Desktop, I'm just around to help. Take care always.

I have qb pro desktop 2021. I did an update because qb prompted me to. Now when I restart it almost opens then shuts down completely. I can not get it to open. Did a restart.