Solved

won't except product number durning installation

Forum|Forum|6 years ago
May 17, 2020
8 replies
12 views

when I went to install 2020 it took the license number but said that the product number was invauled.

I rechecked all number and they were correct

QuickBooks Desktop

Best answer by MaryLandT

I'm here to help fix the product license number issue upon installing QuickBooks Desktop 2020.

The license number and product code should match. If you bought the software from our website, look in the purchase confirmation email you received from us. If it's from a retail store, look for the brightly colored sticker on the original CD envelope.

If you get the error The validation code is incorrect or This service is temporarily unavailable, you'll want to perform the recommended solutions shown below to resolve this.

Solution 1: Check your date and time settings

Close your QuickBooks Desktop.
Right-click the time display on the Windows taskbar, then select Adjust Date/Time.
Check if your date and time settings are correct. If they are, move on to the next solution. If not, continue with the steps 4 to 8.
Select the Date & Time tab, then set the date for the current year.
Select Apply, then OK.
Open your QuickBooks Desktop, then go to Help.
Select Activate QuickBooks, then Begin Activation.
Enter the validation code, then select Next.

Solution 2: Create a new Windows admin

Add a Windows user with admin rights.
After creating the new user, sign out of Windows and sign back in as the new user.
Install and activate your QuickBooks Desktop.

Solution 3: Clean install QuickBooks Desktop

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. Rest assured, a clean install won't affect your accounting data since your company file and everything it holds isn't involved at all.

Let me know how this goes by commenting below. Just tag my name and I'm glad to help ensure you're able to install the software.

MaryLandTAnswer

Level 10

Hi there, njbervid,

I'm here to help fix the product license number issue upon installing QuickBooks Desktop 2020.

The license number and product code should match. If you bought the software from our website, look in the purchase confirmation email you received from us. If it's from a retail store, look for the brightly colored sticker on the original CD envelope.

If you get the error The validation code is incorrect or This service is temporarily unavailable, you'll want to perform the recommended solutions shown below to resolve this.

Solution 1: Check your date and time settings

Close your QuickBooks Desktop.
Right-click the time display on the Windows taskbar, then select Adjust Date/Time.
Check if your date and time settings are correct. If they are, move on to the next solution. If not, continue with the steps 4 to 8.
Select the Date & Time tab, then set the date for the current year.
Select Apply, then OK.
Open your QuickBooks Desktop, then go to Help.
Select Activate QuickBooks, then Begin Activation.
Enter the validation code, then select Next.

Solution 2: Create a new Windows admin

Add a Windows user with admin rights.
After creating the new user, sign out of Windows and sign back in as the new user.
Install and activate your QuickBooks Desktop.

Solution 3: Clean install QuickBooks Desktop

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. Rest assured, a clean install won't affect your accounting data since your company file and everything it holds isn't involved at all.

Let me know how this goes by commenting below. Just tag my name and I'm glad to help ensure you're able to install the software.

N

njbervidAuthor

I followed all your direction and yes it worked. Thank you very much for your help.

W

WilliD

I have bought the QuickBooks Desktop Pro 2020 version from the retailer. The disc will not work in my computer (I think it's my disc drive having an issue), but I tried to download the version off of the website. It is asking me for Licence Number which I have, but it will not accept my Product Number. I've read the other issues with the other users, but I don't have their issues. My product number it says is incorrect. Thank you!

WilliD.

Fiat Lux - ASIA

Level 14

@WilliD

Try download the installer for QBD CA version to make sure. Once it accepted your codes, cancel the installation wizard and claim your refund.

J

Joseph_A

Hi there, @WilliD.

Please follow the steps provided by @MaryLandT, this is the basic troubleshooting step if you have an issue in entering the product number. If you still get the same result I recommend contacting our QuickBooks Online Support Team. They can check on your details to make sure that you got the correct product number and will guide you step by step to resolve this.

To contact support:

Go to the Help icon, then click on Contact Us.
Enter a brief description of your concern, then click Let's Talk.
Choose from options provided on how to contact support.

You can check our support hours and types before contacting us.

Let me know if you have additional questions by leaving a comment. Have a great day ahead!

A

Akadak

I have the same issue. I had to wipe my laptop and have attempted to reinstall Dektop Pro 2020. Says product number is incorrect but I havevtriplw-checked against Intuit email. All three toll-free numbers have for QB disconnect after going through all prompts.

T

Tanya mcgrath

Bought on Amazon downloading says product number wrong. But in email its giving the product number same every time

K_Siman

Level 1

Hello @Tanya mcgrath! I'm happy to see you in the Community. Let's take a look at the best place to find that product number.

The product number should be on a brightly colored sticker on the CD package. Not sure what number was in the email, but let's verify it with the number found directly on the CD covering. Here's an article that has some more information: Fix errors when activating QuickBooks, or adding license and product numbers.

Please don't hesitate to reply back to this post if you need more assistance. I definitely want you in QuickBooks Desktop managing your business asap. :)

B

BDoolin

I had the same problem this morning. I ordered a hard copy of Quickbooks 2021 and I received NO License or Product Number inside the package. No where..

I followed the advice to email for my product information. Entered those numbers and got the error that the Product Number was incorrect.

I then logged into my Quickbooks account online and found entirely different product information- a DIFFERENT License and Product Number than I had just been emailed.

Thankfully, these numbers worked, but Quickbooks is sooo jacked up. It's beyond frustrating.

J

JGoldstein13

Hi,

I have renewed my subscription and downloaded the exe file. I know there is a new product number for the 21 download, but it was never provided to me. Can you help? I know my license has been renewed and properly entered.

Fiat Lux - ASIA

Level 14

@JGoldstein13

Have you checked your CAMPS?

S

SarahannC

Level 9

Hello there, @JGoldstein13.

As Fiat Lux - ASIA suggestion above, you can visit the Customer Account Management Portal Site (CAMPS) to verify your company’s subscription and manage your QuickBooks Desktop products license/product information. To guide you further, please follow these steps:

Go to camps.intuit.com.
Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

If you cannot locate QuickBooks license or product number, you can get your license information by entering your business phone number or email on file through this link: Locate Your License. Once done, click the Find license and product number button.

For additional insights, you may check out these articles. Each of them provides information about managing licenses and product numbers.

Please feel free to reach out to us here in the Community if you have other questions about QuickBooks. I’m always here to help.

9130 3542 3117 1626

hello how to get my licence number

G

Giovann_G

Moderator

Thanks for joining in the thread, 9130 3542 3117 1626.

You can log in to the Customer Account Management Portal Site (CAMPS) to obtain your license number. I'll show you how.

Go to camps.intuit.com.
Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

Alternatively, you can use our license locator by entering your business phone number or email address through this link: Locate your license.

If you're unable to log in to CAMPS and can't locate your license through the link, I recommend contacting our QuickBooks Desktop Support. They have the tools to pull up your account and look for your license number.

Once you have your license number, you can read this article to guide you on the process of installing and activating QuickBooks Desktop: Install QuickBooks Desktop.

You can always post again if you need further assistance or have other QuickBooks concerns. We're here to help you.

A

Adnan6

Why I have not any message or mail, my License and Product number