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Community Contributor **

Character fields

Dear Quickbooks, 

 

I would like to give feedback. The character limitations in fields in Quickbooks are WAY TOO SHORT! When are you ever going to fix this?!?!  I think I am going to lose my mind if you don't fix this!!!

Solved
Best answer 04-26-2019

Accepted Solutions
QuickBooks Team

Re: Character fields

Hey there, @EmeraldOffice.

 

Thanks for coming to the Community. I'm here to provide some insights about the character fields in your customer's information section. 

 

In QuickBooks Desktop, each field in your company data file has a maximum number of characters that can be entered. To learn more about these limitations, please check out this article: Character limitations for fields in QuickBooks.

 

I can see how this feature would be beneficial to you and your business. I will send this feedback on your behalf so our developers will be aware of how we can improve your QuickBooks Desktop experience. 

 

Please know that you've got me here in the Community if you have any other questions with QuickBooks. Have a good one!

QuickBooks Team

Re: Character fields

Hello EmeralOffice,

 

Welcome to the Community. I'm here to assist you with your concern about the character fields in QuickBooks Desktop.

 

Changing the maximum number of characters you can use for each field in the Desktop version is currently unavailable. Please also know that this option isn't available under the Preferences window.

 

You can refer to the support link provided by my colleague above regarding the limitations. To ensure they'll know about this, I'll be taking note of your request as well here in our system.

 

For now, I recommend making sure your QuickBooks is always up to date for any new features that will be added by our product engineers. I'm adding the article I recommend for your reference:

 

Update to the latest release of QuickBooks Desktop.

 

Please let me know if you should have any questions with the name limitations in QuickBooks. The Community will be sure to get back to you.

16 Comments
Established Community Backer ***

Re: Character fields

Not sure if this goes to the right place for feedback since this is a community forum (of users), but there are QB people here who respond and will tell you where to send feedback.  I looked at the attachment you sent and would like to try to help with suggestions if I can.  I am curious what you are using that would require more characters than those.  Can you share any examples with us? 

 

For example, for Accounts, you really only need 4 digits if you setup right, give you 9999 accounts.

Community Contributor **

Re: Character fields

Well I searched all of Google and could not find one support email address for QB of where to send feedback to, so I thought I'd post it here in case anyone else has the same feelings and could offer up some information that I may be unaware of.  

 

But to reply to your comment, in our company we list our Customers by their official company name, and quite often these corporations are subsidiaries of larger companies, and need to be officially written as (for example) "Immaculate Percussion Steel Corporation Inc., dba Hemlock Gates & Equipment Co., Inc." - - that alone is about 86 characters. To date, we have been abbreviating them, which is ok for some but causes great confusion for others.

 

Such as, (for example) "Puget Sound Precision Steel Operators Fabrication Co." and "Puget Sound Precision Steel Operators & Fabricators, Inc."  both abbreviated as "PS Precision Steel Operators Fab" - and Lord forbid if one with a long name like that gets bought out by a bigger company, then I still have to refer to the old name in my system, such as: "Markinson Corporation Inc.  (formerly PS Precision Op Steel Fab)". 

 

I mean, what would it hurt the developers at QB to let us have longer fields, really?  I would really love to hear someone tell me I am asking for something ridiculous.

QuickBooks Team

Re: Character fields

Hey there, @EmeraldOffice.

 

Thanks for coming to the Community. I'm here to provide some insights about the character fields in your customer's information section. 

 

In QuickBooks Desktop, each field in your company data file has a maximum number of characters that can be entered. To learn more about these limitations, please check out this article: Character limitations for fields in QuickBooks.

 

I can see how this feature would be beneficial to you and your business. I will send this feedback on your behalf so our developers will be aware of how we can improve your QuickBooks Desktop experience. 

 

Please know that you've got me here in the Community if you have any other questions with QuickBooks. Have a good one!

Established Community Backer ***

Re: Character fields

Wow, those are some really long names, I see why you are asking now.  I am maybe the opposite in that I like to use company acronymns  whenever possible, like one of my longer client names is:

"Channel Marker Technologies, Inc." but they go by CMT.  I understand if you are writing checks or doing legal documents, perhaps you need the longer names on some things, but not so sure on the dba ones, because dba (doing business as) Hemlock Gates & Equipment Co., Inc., means that is the name they want to use, so you should not need to show anything before the "dba" on anything but of course, I am not the person to decide this for you, but you might want to double check on that. I have been through multiple company acquisitions and our company name did change but we only had to use one at a time. Like we were Horizons Tech acquired by Titan Corp then L-3 Commun.  I think there are several considerations with length of fields for example if you actually printing checks, the line for payee is only so long on a check, so abbreviating might be better than cutting off at the end.  I don't think your request is ridiculous but I would not hold your breath to see that change, especially since you cannot find anywhere to submit feedback online.

Community Contributor **

Re: Character fields

Thank you QB Team!  I saw this article before but the first time I read it, I did not get that I can go into Preferences and enter in these numbers to achieve the longest limits. Still, I do feel these are too short (for our purposes). Thank you for this great answer and acknowledging my post. It's much appreciated!!

Community Contributor **

Re: Character fields

Yes Terri, we do in our business need to use both names when we have a dba. The reason is, because this company was acquired many years ago after already being in business over 50 years. There were 2 branches, and customers were split among each branch in an agreement of the sale. The other branch was purchased by a separate company, and is "friendly competition". Therefore, we need to retain the company names of the original files for reference purposes during the invoice process. Many customers get our 2 branches confused with each other, as we used to have the same corporation name. When a customer calls, we need to be able to tell if they are meaning to call the other branch instead, and the easiest way is to reference the parent company name, which is still in our database, yet the dba we deal with is our actual customer. We don't like to merge records because we prefer orders prior to the resale stay as is, in original form. This is just one example. There are many more reasons, too long to write in this thread. 

QuickBooks Team

Re: Character fields

Hi there, @EmeraldOffice.

 

Allow me to step in for a moment and let you know we care about your business.

 

I'll also be sending feedback on your behalf so that your request to increase the character fields limitation will get more votes. We're constantly looking for great product suggestions from customers like you. I also believe that there are a lot of businesses that need this modification.

 

As we have new and relevant information, we will communicate that out, EmeraldOffice.

 

You can visit the Community again if you have other QuickBooks inquiry. See you around!

Established Community Backer ***

Re: Character fields

@EmeraldOffice - Thanks for sharing. I do know that acquisitions can get complicated and messy as I have been through a few.  My oldest client is ADT (where T stands for Telegraph) in biz 125 years.

Certainly I do not know enough about your business and would never try to advise on any changes.

 

What I have found on sites like this where I may see questions sitting open/unanswered for months, is if I respond with a bad answer, partial answer, or just my opinion or preference as I did here, you get almost immediate response to correct me and hopefully to help you.

Community Contributor **

Re: Character fields

Thank you. I found the article helpful, but no instructions on exactly where I need to go in my system to make sure these fields are the longest they can be. For example, in Account Name (which is my biggest issue), where are the instructions on how to maximize this character field? What do I click on? Where do I change it?

Established Community Backer ***

Re: Character fields

One reply above said this is under "Preferences."

Community Contributor **

Re: Character fields

There is a lot under "Preferences". I am an experienced computer user, yet looked in every section and could not find where to elongate these fields.


@Teri wrote:

One reply above said this is under "Preferences."


 

Community Contributor **

Re: Character fields

I cannot find where in "Preferences" to change the character limitations and could find no instructions online. Please help.

QuickBooks Team

Re: Character fields

Hello EmeralOffice,

 

Welcome to the Community. I'm here to assist you with your concern about the character fields in QuickBooks Desktop.

 

Changing the maximum number of characters you can use for each field in the Desktop version is currently unavailable. Please also know that this option isn't available under the Preferences window.

 

You can refer to the support link provided by my colleague above regarding the limitations. To ensure they'll know about this, I'll be taking note of your request as well here in our system.

 

For now, I recommend making sure your QuickBooks is always up to date for any new features that will be added by our product engineers. I'm adding the article I recommend for your reference:

 

Update to the latest release of QuickBooks Desktop.

 

Please let me know if you should have any questions with the name limitations in QuickBooks. The Community will be sure to get back to you.

Community Contributor **

Re: Character fields

Thanks for letting me know this isn't available in desktop. Very sad. But I'm glad you will send my feedback. I must not be the only customer who is frustrated by this. 

Established Member

Re: Character fields

I agree. It is way too short. We integrate with Tsheets and they support 64 characters for a name. I think it should be at least match that since they are both Intuit companies. Very frustrating.

QuickBooks Team

Re: Character fields

Thanks for sharing your feedback here in the QuickBooks Community, @gerryran.

 

I understand how increasing the character fields in QuickBooks Desktop would be helpful for you. Since this option isn't available as of the moment, I'll make sure to take note of your request and will update you once we receive product enhancement update about the availability of this feature.

 

In the meantime, I'd suggest visiting our QuickBooks Desktop New Features regularly. This way you'll be updated with the latest news and updates including product improvements. Just simply go to the Help menu bar, select New Features then click New Feature Tour

 

For additional reference, you may want to check this article to learn more about the character limitations for fields in QuickBooks

 

Please know that you're always welcome to post if you have any other concerns about your QuickBooks service. I'll be around to help you out. Have a good one.