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D
DGEQ
January 28, 2022
Question

Connection Has Been Lost

  • January 28, 2022
  • 1 reply
  • 3 views

Starting 2 months ago, users can only login to a QB file once. On the 2nd attempt, they get the error "Connection Has Been Lost" until we open the file as admin, delete the user, and recreate their login.

 

This is QB 2021 with files stored on a QB server. We have completely replaced the QB server to try to solve the issue but there was no change. This is happening to multiple users in two locations and on multiple QB files.

 

We have

- Run file doctor

- Rebuilt file

- Checked hard drive

- Rebuilt ND/TL files

- Rebuilt QB Server

 

We have already reviewed these QB articles:

Error message: Connection Has Been Lost (intuit.com)

.ND files in QuickBooks Desktop (intuit.com)

Resolve Error -6000, when opening a company file (intuit.com)

 

Nothing seems to help except deleting and rebuilding the user every single time they need to open a QB file. Since this is an investment company with several files and several users, this is not a long term solution. Does anyone have any idea what could be going on? I have tried calling Intuit support and they need us to purchase a support contract to continue troubleshooting.

1 reply

M
Mich_S
Level 5
January 28, 2022

I recognize the hurdle you've been through in fixing the connection issue when logging in to your company file, @DGEQ.

 

Based on your scenario, I suggest making sure that the file mapping and folder sharing are accurate. 

 

In addition, you'll have to run the program as the administrator and update QuickBooks Desktop to the latest release.

 

Feel free to review this article in case you experience data damage on your company file: Fix data damage on your QuickBooks Desktop company file.

 

I'm always here to back you up whenever you have further concerns with your company files or QuickBooks. Just leave a reply to this thread. Keep safe!

 

D
DGEQAuthor
January 28, 2022

Hi @Mich_S -

 

Mappings are accurate. QB and QB server are all up-to-date. Rebuilding the QB file has had no effect and no errors were found.

M
MirriamMQuickBooks Team
QuickBooks Team
January 29, 2022

Hello again, DGEQ. I appreciate you coming back and confirming.

 

Since the issue persists after performing some troubleshooting steps to resolve the issue, I recommend contacting our Customer Care Team. They'll initiate a screen sharing session to take a closer look and further isolate this issue.

 

You can refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

 

In case you need some related articles in managing your account, visit our Community Help Articles hub.

 

If you have any other concerns, you're more than welcome to reply here with the details. I'm here to help. Take care and have a great day.

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