Customers paying using iphone

Forum|Forum|7 years ago
February 18, 2019
1 reply
0 views

I have had 2 cases now where my customers have tried to pay an invoice using their iPhone, and paying by card on the Paypal platform. Not sure if this is a Paypal issue or QB Online. Anyone else had this experience in the UK?

QuickBooks Online

Amanda G

Hello PB_York,

Could you confirm what is actually happening when they try to pay. What is the issue you are having?

Thanks.

PB_YorkAuthor

I don't have iPhone so cannot be sure, but they click the button on the QB invoice email. Then the PAY NOW button.

This takes them to a page where you select payment method, and the ENTER CARD option.

It then seems to go to Paypal, but only the log in to account is available, not enter card details.

EdwardR

Hello PB_York,

Can I please confirm whether they are receiving the same message when using a browser? We are checking id their have been any amendments on our side with it being a PayPal link this could well be an update interface for their payment system.

Thanks,

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