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R
rb21
May 30, 2019
Question

Problem With Client Log In

  • May 30, 2019
  • 1 reply
  • 0 views

I normally log in via Google but for the last few days it says "oops something's wrong" when I enter my details and password.   If I reset my password do you think that might help or do you think there's something wrong with my settings.  I can access via Micro Edge but apparently that's not ideal as some QB features don't work

1 reply

T
TaliaI
Level 8
May 30, 2019


Hello rb21,

 

Could you please try clearing cache and cookies on your Chrome browser? Please find attached an article on how to do this if you are not sure: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

 

Make sure to select All Time as the time range. Once you have cleared this, refresh QuickBooks and try to log back in.

 

Let us know if you get the same error.

 

Thanks,

 

Talia

R
rb21Author
May 31, 2019

problem solved - many thanks

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