QB 2020 Crashing

Welcome and thanks for posting in the Community, @Promos.

Did you get any error messages? These are the possible reasons why QuickBooks Desktop (QBDT) crashes:

• The company name may be too long.
• A damaged or missing QBWUSER.INI file.
• A corrupt hard drive.
• The program files or QuickBooks Desktop installation may be damaged.
• A damaged Windows operating system.

To fix this, let's run the Quick Fix my Program from the QuickBooks Tool Hub. Here's how:

1. Close QBDT, then download the QuickBooks Tool Hub file.
2. Once done, open the file (QuickBooksToolHub.exe) and follow the on-screen instruction to install.
3. After that, double-click the icon on your Windows desktop to open the tool hub.
4. Select the Program Problems, then Quick Fix my Program.
5. Reopen QBDT.

If the issue persists, consider checking out this article and proceed to solutions 2 to 5 for more troubleshooting steps: What to do if you can't open QuickBooks Desktop.

Please let me know in the comment section below if you have any other issues or concerns. I'm more than willing to assist. Have an amazing weekend!

I have been having the same problem. Disabling Malwarebytes allowed the program to finish startup. Re-enabling crashed it (MB4.1.2)  Excluding the entire Intuit Folder seemed to end the problem. Surprisingly, two other clients with identical MB work without any crashes? It may be an update in one client, not in the others causing the issue.

Hi there, @marta58.
 

Let's perform some steps to fix the issue when installing the new desktop version. Please follow the steps below on how to do it.

Step 1: Download the QuickBooks Tool Hub. This hub contains the different tools used to fix common issues within the software.

To do this, here's how:

1. Close QuickBooks Desktop.
2. Download the QuickBooks Tool Hub.
3. Save the file to your Desktop, then double-click the file to open it. The file will be named QuickBooksToolHub.exe.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When it's finished installing, click the Windows Start Menu and do a search for QuickBooks Tool Hub and open it.

Step 2: Use the QuickBooks Install Diagnostic Tool.

Step 3: Update Windows.

Step 4: Manually fix Windows components.

Step 5: Use Selective Startup to install QuickBooks Desktop.

For detailed process on the steps I've provided above, check this article: Fix QuickBooks Desktop install errors.

If none of these troubleshooting steps worked for you, I suggest contacting our Technical Support Team. This way, they can review and further assist you with this matter.

 To reach the support team, follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.

Moreover, you can visit this article to know more on how to upgrade to a newer version QuickBooks Desktop: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

You can keep in touch with me if you have any follow-up questions. I'll be here to help. 

I'm here to help ensure you're able to open your company file, amykanimal.

Let's figure out if your company file or QuickBooks program itself is causing the issue.

1. Open the Windows Start menu.
2. Type “File Explorer” into the search and open File Explorer.
3. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
4. Hold down CTRL on your keyboard and double-click QuickBooks.exe. Don’t let go of CTRL until QuickBooks opens.

After QuickBooks opens, open your company file. If you can't, try a second test. Open QuickBooks but don't open your company file. Instead, select Open a sample file.

If QuickBooks or the sample file don't open, or you see an error, the program is causing the issue. It's probably not your company file. Here's how to fix QuickBooks if it doesn’t open.

Also, you need to check if your computer meets the system requirements needed to run QuickBooks Desktop 2021. This is to know ensure compatibility with the program.

If the same issue persists, you can message our Support Team outside of QuickBooks.

• Start a QuickBooks Enterprise chat
• Contact Us.

Let me know how the chat goes by commenting below. I'll be around until you're able to open your company file.