QB 2020 Crashing

Which edition do you have? Pro or Premier?

Welcome and thanks for posting in the Community, @Promos.

Did you get any error messages? These are the possible reasons why QuickBooks Desktop (QBDT) crashes:

• The company name may be too long.
• A damaged or missing QBWUSER.INI file.
• A corrupt hard drive.
• The program files or QuickBooks Desktop installation may be damaged.
• A damaged Windows operating system.

To fix this, let's run the Quick Fix my Program from the QuickBooks Tool Hub. Here's how:

1. Close QBDT, then download the QuickBooks Tool Hub file.
2. Once done, open the file (QuickBooksToolHub.exe) and follow the on-screen instruction to install.
3. After that, double-click the icon on your Windows desktop to open the tool hub.
4. Select the Program Problems, then Quick Fix my Program.
5. Reopen QBDT.

If the issue persists, consider checking out this article and proceed to solutions 2 to 5 for more troubleshooting steps: What to do if you can't open QuickBooks Desktop.

Please let me know in the comment section below if you have any other issues or concerns. I'm more than willing to assist. Have an amazing weekend!

I am having the same problem.  no error messages; just green circle followed by crash.  I've tried every fix available, including multiple clean installs.  no luck.  I've used quickbooks without problems since 2004.  support is closed till monday.  Any other ideas?

Thanks for bringing this matter to my attention, @robinlarabee.

I'm here to help you sort things out and help you with this unexpected behavior.

These may be caused by issues on the computer itself or by how QuickBooks interacts with your system. Make sure to always update your QuickBooks Desktop to the latest release as it becomes available to ensure you have all the updated components.

Also, the following resources below outline the solutions and other possible causes of QuickBooks Desktop unexpected behavior:

• QuickBooks Desktop doesn't start or won't open.
• Fix QuickBooks Desktop install errors

If none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same.

Here’s how to contact our phone agents: 

1. Go to the Help menu at the top and select QuickBooks Desktop Help.
2. Click the Contact Us link at the bottom of the pop-up window.
3. Enter a brief description of your concern and hit Continue.
4. Click Start a Message.

We updated our working hours due to the growing impact of COVID-19, we're only open on weekdays 6am-6pm PST. We will resume normal hours as soon as possible.

I'm just a comment away if there's anything else you need. Take care always, 

Hello,

I work for an MSP in which one of our clients is also having this issue.  I have been working with Quickbooks Enterprise support since early March, and this still is not resolved (even after the R7 update).  

On May 26th, I was even advised that there is a whole ongoing investigation about this.  I was given this written statement from Quickbooks Support:

"You are tied to the Investigation-44399 witch is a issue on our end we are currently trying to resolve the issue and do apologize for the inconvenience when there is any updates regarding your issue you will  be notified immediately                                                             - INTUIT QUICK BOOKS "

Out of best interests of the client, I am now looking into other options.  From early March to now, this issue is still not fixed, and QuickBooks has been unable to resolve it (even more than 3 months later).

This thread ended with someone from Quickbooks Support advising to reach out to them for assistance, but nobody has updated this thread with a known fix.  Is there one?!

Please advise.  Please DO NOT SAY "please reach out to support for assistance" because that's exactly what I have been doing.  It has gotten my team, as well as our mutual client NOWHERE.

Hello,

I work for an MSP in which one of our clients is also having this issue.  I have been working with Quickbooks Enterprise support since early March, and this still is not resolved (even after the R7 update).  

On May 26th, I was even advised that there is a whole ongoing investigation about this.  I was given this written statement from Quickbooks Support:

"You are tied to the Investigation-44399 witch is a issue on our end we are currently trying to resolve the issue and do apologize for the inconvenience when there is any updates regarding your issue you will  be notified immediately                                                             - INTUIT QUICK BOOKS "

Out of best interests of the client, I am now looking into other options.  From early March to now, this issue is still not fixed, and QuickBooks has been unable to resolve it (even more than 3 months later).

This thread ended with someone from Quickbooks Support advising to reach out to them for assistance, but nobody has updated this thread with a known fix.  Is there one?!

Please advise.  Please DO NOT SAY "please reach out to support for assistance" because that's exactly what I have been doing.  It has gotten my team, as well as our mutual client NOWHERE.

@FunkyFreshRyeBread 

Did you run QBES 2020 on Win 10?

All users on the LAN are running Win10 64-bit, all up to date with Updates.

Thanks for getting back to us, @FunkyFreshRyeBread,

Your're most up to date and using a compatible OS version. Have you tried repairing the program? This will help resolve crashing and certificate issues with the software.

Here are the steps to do it:

1. Create a back up your company file beforehand to avoid any accidental data loss.
2. Reboot the computer and tap the Windows Start menu.
3. Find Control Panel on the search field or select it from the list.
4. Press Programs and Features then Uninstall a Program.

   Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.

5. Pick QuickBooks from the list of Programs, then press Uninstall/Change.
6. Click on Continue, or Next. then Repair.
7. Press Next again then wait for the tool to start its diagnosis.
8. Hit Finish when done.

To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.

After the repair, run QuickBooks as Admin. Do this by right-clicking the QuickBooks icon in the desktop and selecting Run as Administrator.

If you already tried everything without positive results, I'd recommend that you continue working with our Technical Support Team. You may request to escalate the case to our Data Services department to check your company file and identify what's causing the crashing behavior.

Let me know how it goes. I want to make sure your concern is fully addressed and I'm here to provide further assistance. Have a great rest of the week!

I have already run the repair, as well as done both steps in the Quickbooks Tool Hub.

I will also point out that a sample company file works flawlessly, which suggests that nothing is wrong with the installation, and that this is moreso isolated to the company file.

I have submitted the company file to Data Services 7 times, all of which they report back that they are not seeing the issue on their end.

What is my next step please?

Thanks for the additional details, @FunkyFreshRyeBread.

Since running the Repair tool and QuickBooks Tool Hub didn't resolve the issue, I'd like to redirect you to our Customer Care Team. You can let the representative check the notes from the previous cases created by the Technical Support or Data Services team. This way, they can review what other options we can provide.

Let me guide you on how to get in touch with a specialist: 

1. Go to Help and select QuickBooks Desktop Help.
2. Click on Contact Us.
3. Enter your questions or concerns and click on Let's talk.
4. Choose either Start a chat or Get a callback.

For their work schedule, you can visit here. 

In case you need tips and related articles in the future, visit our QuickBooks Community help website.

Don’t hesitate to reach us again if you have other concerns. We're always here to help. Have a good one.

---

@FunkyFreshRyeBread wrote:

I have already run the repair, as well as done both steps in the Quickbooks Tool Hub.

 

I will also point out that a sample company file works flawlessly, which suggests that nothing is wrong with the installation, and that this is moreso isolated to the company file.

 

I have submitted the company file to Data Services 7 times, all of which they report back that they are not seeing the issue on their end.

 

What is my next step please?

---

Create a backup copy (QBB) and restore it in a new folder with a new file name.

We are having the same issues with absolutely no resolution from the support team. Wondering if you've made any progress on your end?

Hello, ConundrumITTeam.

You'll want to try the suggestion provided by Fiat Lux - ASIA. I've got this article for the instructions: Create or restore QuickBooks Desktop company file.

If you're still unable to open QuickBooks Desktop, it's possible that your company file is damaged. We have a few solutions that you can try here: QuickBooks Desktop doesn't start or won't open.

Otherwise, reach out to our Customer Care Team via call or chat. We will investigate the issue further. Before doing so, please check out our support hours here. Then, follow these steps:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

Please let me know how it goes. I'll be around to help you some more. Take care.

We've tried all of the above and spoken to several people on your care team who tirelessly walk us through all of the above despite us telling them we've tried all of the above already. Please note that when you can open Quickbooks at all, it is impossible to access any functionality within the Quickbooks system...

I appreciate all the steps you've taken, ConundrumITTeam.

At this time, I'd recommend reaching out to our Phone Support so this will be further investigated.

Here's how you can contact us:

1. From the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. We’ll provide you a few support options. Select which one is convenient for you.

I'm just around the corner if there's anything that I can help. Stay safe!

I've tried everything listed above. even buying 2020 pro and a new laptop. this is only happening on my home computer. Toolhub, multiple restarts still nothing. i've wiped the program several times but will not boot on my desktop. sat on hold for hours collectively.

I just want to say that I'm having the exact same issue.  Quickbooks 2019 and 2020 work on my old laptop but I purchased a new one recently and installed Quickbooks and neither 2019 or 2020 will open.  I've tried the Tool Doctor, reinstalling, turning off my firewall....nothing has worked.  Looks like I'm back on my old laptop with hours wasted trying to figure this out.

If you are using Win 10, try reinstall and run on Compatibility Mode Win 8

I reinstalled Windows 10 but not in a compatibility mode.  Instead of installing the Windows Updates first, I installed the Quickbooks Desktop Pro 2020.  It opened.  I started installing all of my other software programs and between each install I checked to see if Quickbooks would open.  It did - even after I installed the Windows Updates.  I'm a little baffled as to why it's working now.  I'm thinking it might have something to do with a conflict with another software - like the anti-virus that was pre-installed when I purchased the laptop.  So although I found a solution - I'm still not sure what was causing the issue in the first place.

I appreciate the workaround you've found, JBM50.

This can help other users who have been having the same issues. 

Concerning the cause of this issue, you might also be correct that this may be caused by the incompatibility of the pre-installed anti-virus with other software.

If you have any other concerns, please post them anytime here.

I have been having the same problem. Disabling Malwarebytes allowed the program to finish startup. Re-enabling crashed it (MB4.1.2)  Excluding the entire Intuit Folder seemed to end the problem. Surprisingly, two other clients with identical MB work without any crashes? It may be an update in one client, not in the others causing the issue.

I'm having the same problem

Hi there, @marta58.
 

Let's perform some steps to fix the issue when installing the new desktop version. Please follow the steps below on how to do it.

Step 1: Download the QuickBooks Tool Hub. This hub contains the different tools used to fix common issues within the software.

To do this, here's how:

1. Close QuickBooks Desktop.
2. Download the QuickBooks Tool Hub.
3. Save the file to your Desktop, then double-click the file to open it. The file will be named QuickBooksToolHub.exe.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When it's finished installing, click the Windows Start Menu and do a search for QuickBooks Tool Hub and open it.

Step 2: Use the QuickBooks Install Diagnostic Tool.

Step 3: Update Windows.

Step 4: Manually fix Windows components.

Step 5: Use Selective Startup to install QuickBooks Desktop.

For detailed process on the steps I've provided above, check this article: Fix QuickBooks Desktop install errors.

If none of these troubleshooting steps worked for you, I suggest contacting our Technical Support Team. This way, they can review and further assist you with this matter.

 To reach the support team, follow these steps:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.

Moreover, you can visit this article to know more on how to upgrade to a newer version QuickBooks Desktop: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

You can keep in touch with me if you have any follow-up questions. I'll be here to help.