Something’s not quite right Unexpected problem : -1

Let's get rid of the error you're getting, dan-garza.

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

Refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
 

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Hi, dan-garza.

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi There, we recently moved to QuickBooks Online Advanced to take advantage of the Bulk editing of invoiced. Unfortunately, this feature doesn't work. 

I follow the steps to get to the bulk edit page (located @ https://app.qbo.intuit.com/app/batch/invoices/modify) and the message at the top of the screen says; "Something's not quite right" which prevents me from moving forward. Screenshot is enclosed.

I've cleared the cookie and cache, etc. That didn't work. I've spent hours on the phone with Support and they haven't found a solution. They said that they are "escalating this to an engineer and that it would likely take >90 days to get a callback." :-O

Has anyone else seen this issue and resolved it? 

Thank you, 

Brian

Hello there, Brian.

I can help you troubleshoot the error you're currently prompted when using our new feature. There are a few possible reasons why you're seeing the error message. One can be a browser-related issue which was shared by Charies_M. You can follow the troubleshooting steps if you haven't yet. 

Another might be you have multiple line items on your invoices, line items such as bundle. For now the feature is still progressing in supporting batch editing on invoices that have discounts, attachments, price rules, and multi-currency. Since these fields are not supported yet. 

If you don't have these fields and line items on your invoices and still getting the same error, I suggest reaching out to our Phone Support Team. There can still be specification we can modify that can help your convenience. 

Here are a few links that you can check out to help you manage your invoices:

• Create and send multiple invoices in QuickBooks Online Advanced
• Edit multiple invoices at the same time in QuickBooks Online Advanced

Feel free to visit us again and post some more of your concerns. We're always delighted to be of your service. 

Hi Catherine, thank you for following up. 

I did go through the suggested steps on the browser-related issues. Unfortunately, that didn't seem to resolve the issue. 

I also verified the "multiple line items on your invoices, line items such as bundle." To verify I created some test invoices that did not have those data points in the invoices that were not supported. That didn't resolve the issue either. 

I've also called into support and after long troubleshooting discussions have resulted in an escalation to other technical resources. I'm currently "waiting for a technical resource/engineer to reach out to me, which could take up to 90 days (3 months)." 

If there is another quicker path toward a resolution, we would greatly appreciate it. 

Thank you, 

Good afternoon, @BrianCypress. 

Thanks for reaching back out to us. I'm glad you took the time to perform those troubleshooting steps and also got in touch with our Customer Support Team about this issue. Allow me to give you some additional details. 

The best and quickest route would be to wait and check in on the escalation that our support team has already started with you. They have the tools to look closer and figure out why this is happening in your account. 

If you ever want an update on it, contact our team so that you can keep up with the progress of resolving the problem.  

Feel free to come back if you have any other questions or concerns. We're always here to make sure you get back to running your business, the most important thing. Have a splendid day and rest of your week!

I called in again today. The rep put me on hold for 30 mins. Came back on the line and said that my case had been resolved. This is confusing because the issue still exists. Then the rep proceed to pretend that she couldn't hear me. 

So now I'm stuck and interested in other options. 

Brian

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out. 

@Candice C , when I call that support number. I end up getting transferred to multiple reps, have to explain my situation to each of them, provide the back log of cases and then the call ultimately drops.

Brian

No I did everything listed as it relates to the clearing browser etc and no luck in Incognito either. 

 Hello there, @Dinobja.

This isn't the kind of service we want you to experience. I appreciate you for following the troubleshooting steps shared on this thread.

If you haven't reached out to our Customer Support Team about this matter, you can now sign up for our call-back process or get real-time help via the Message Us option. One of our phone specialists will contact you based on the time entered in the Get a Callback window.

Here’s how to keep in touch with them:

1. Tap the Help menu in the upper right hand to open the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Choose Start messaging or Get a callback.

You can check this article to see the different types of support we offer at Intuit and their availability: Support hours and types.

Also, I'd like to help you with your concern. Can you share with me what specific help you need? More details are appreciated.

I don’t want to leave you empty-handed, so I’m adding a link that contains resources to help perform your tasks in QBO: Help Articles in QBO.

Don't hesitate to click the Reply button below if you need further help. I want to make sure everything is taken care of for you. Take good care, @Dinobja.

@Dinobja @JoesemM 

This is still an issue for me. 

Hello, BrianCypress.  

I'd like to inform you that there are reported similar issues from users about getting this error message "Something’s not quite right Unexpected problem : -1" Our product engineers are investigating this error you're experiencing and working for a fix.  

I would recommend reaching out to our Customer Care Support so you'll be added to the affected users' list. That way, you'll be notified via email when updates are available. You can inform the agent that you're one of the affected users of INV-66249 for faster tracking.  

1. Click the Help on the top right.
2. Select the Contact Us button. 
3. Enter your concern.
4. Press Let's talk.
5. Choose a way to connect with us through, Start a chat or Get a callback. 

We appreciate your patience as we're working for a permanent solution. Take care!

I have called in multiple times. Is there a way you can tell me if I’ve been added to the effective list without spending hours on the phone?

Hi Brian,

I understand that calling our Support team will take time. However, I'm unable to ask for your account information and see if it's linked to that ticket since this is a public forum.

You may try calling or chatting with the team on weekdays from 6 AM to 6 PM PT.

Thank you for your understanding.

OMG- it's 2 years later and they still haven't fixed this issue!

I'm worried to hear this, H4H.

I'd like to request more details to pinpoint the cause of this issue. Could you please specify the actions you took before encountering the error message? Also, can you indicate the specific page where the error occurred?

Please add a screenshot of your problem. Any additional details shared will greatly help us to solve this promptly. Please cover any personal identifiable information (PII).

I'll await your response. We'll be right back. Take care.