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nm520
Level 2

Sync with Etsy

I have QBO and use the Sync with Etsy App; however, the app has not imported any new transactions since 12/31/21. Any transactions I've received so far in 2022 have not synced. Normally, syncing is fairly current and I haven't seen a delay like this before. I'm not sure what to do to get the imports. 

16 Comments 16
AlexV
QuickBooks Team

Sync with Etsy

Good day, nm520!

 

We can manually sync the transactions from Etsy. I'm here to help you.

 

There's an option to manually bring in the transactions. Please follow these steps:

  1. Go to the Apps menu and select the My Apps tab.
  2. Find Sync with Etsy from the list, then click the drop-down and select Settings.
  3. On top of your Manage tab, click Sync Now.

 

I also added these links if you need more help in managing your QuickBooks Online and Etsy integration:

 

Shoot me a reply if you need more help with this. Take care!

nm520
Level 2

Sync with Etsy

Hi AlexV,

 

I did that earlier today and have revisited my QBO and noticed the only transactions coming in are expenses and not sales. The way the transactions displayed are different as well. 


Etsy adjusted some of the ways they report sales and fees to sellers on their site on 1/1/22, and I’m wondering if that has something to do with it and the coding of the app? 

TirzahC
QuickBooks Team

Sync with Etsy

Allow me to share some information on how Sync with Etsy App works in QuickBooks Online, nm520.

 

When using the Sync with Etsy app QuickBooks creates accounts to your company. This is to ensure that the system knows where to deposit your sales and Etsy charges for your seller fees.

 

Etsy is a third-party app that allows you to sync your data to QuickBooks Online. Any information entered in Etsy aren't automatically created in QuickBooks Online. Based on the FAQs from their website, it'll take 1 hour to 24 hours to complete the setup. If you've got issues with Etsy, you'll need to reach out to their support team. 

 

For your reference: you can scan through this article: Import transactions from your Etsy shop into QuickBooks Online. This will give you in-depth details on how your transactions are imported in QuickBooks as well as tips in reconciling your Etsy account.

 

Additionally, in case you see duplicate transactions, you can follow the steps in this article to make adjustments: Make adjustments when you import past Etsy transactions in QuickBooks Online.

 

Please let me know if you have further questions or concerns. I'll be here to guide you in the right direction. You can always reach out to the Community or me anytime you find you need assistance. Take care and have a good one! 

nm520
Level 2

Sync with Etsy

Thanks for your reply. I’ve confirmed the issue is not on Etsy’s side. I understand how the Sync with Etsy app works and have been using it successfully until just a couple of days ago. The transactions (sales) are in Etsy and are not coming over through the Sync with Etsy app that was developed by Intuit. This issue started on 1/1/22. 

TirzahC
QuickBooks Team

Sync with Etsy

I'm here to ensure you'll get the right support about your Etsy transactions in QuickBooks Online, nm520.

 

I would also recommend contacting our support team so they can review and they have specialized tools to ensures your Etsy records are up to date. They are available from 6:00 am to 6:00 pm PST (Mondays to Fridays) and from 6:00 am to 3:00 pm PST (Saturdays). I'll guide you how. 

 

Also, I'm adding this article to further guide you in managing your business's growth and monitor your transactions using QuickBooks: Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can even explore video tutorials to learn your way around QuickBooks.

 

I'm always around if there's anything else you need. Just leave a reply below and I'll get back to you the soonest. Take care and stay safe!

 

Fiat Lux - ASIA
Level 15

Sync with Etsy

@nm520 

Utilize the trial version of another connector to isolate the issue. If the same error persists, you should check with Etsy.

https://synder.grsm.io/quickbooks

 

VillanovaKnitworks
Level 2

Sync with Etsy

I do not how to fix this, but I wanted to state you are not alone with this issue. I am having the exact same problem starting from the exact same dates. I am not sure if this is due to the change on Etsy's end affecting the Sync with Etsy plugin, but that is when the problem seems to have appeared.

ChristineJoieR
QuickBooks Team

Sync with Etsy

Hello there, @VillanovaKnitworks.

 

 

I'm here to make certain you get the help you need with your Etsy transactions in QuickBooks Online.

 


Let's troubleshoot first your browser and see if we can get it to work properly.

 


Follow these steps below:

 

  1. Restart your browser if necessary.
  2. Clear the cache in your browser.
  3. Add Intuit as a trusted site.
  4. In any browser, press Ctrl+J.

 

However, the issue with Etsy is already resolved. If you’re encountering the same issue I would also recommend contacting Etsy support so that they can verify your records and confirm that they are up to date. They have specialized tools to do so. 

 


Here‘s how to contact Etsy support:

 

  1. Go to this link: https://help.etsy.com/hc/en-us?segment=shopping.
  2. Scroll down and look for How to Contact Etsy Support.
  3. Click Contact Support.
  4. Log in your email and password and tick Sign in and follow the next step on the screen.

 

You can always have us if you want more information about your third-party apps. Have a beautiful day!

nm520
Level 2

Sync with Etsy

Thank you for confirming it's not only me with the issue. 

VillanovaKnitworks
Level 2

Sync with Etsy

Have you tried it recently? It is working for me now. I did disconnect and reconnect, so I don’t know if that helped fix things.

Kitsune Creations
Level 1

Sync with Etsy

I am having the same exact issue. Nothing is syncing past 12/31/21 when it was working perfectly fine the past 2 months. My register shows zero activity for January, and I have had multiple sales this month so far. It seems to be some issue with the new year.... please fix ASAP! 

RoseJillB
QuickBooks Team

Sync with Etsy

Thank you for joining the thread, @Kitsune Creations. I’ll help you with syncing data from Etsy into QuickBooks Online (QBO).

 

This issue with Etsy has been fixed. If the issue persists on your end, I recommend contacting Etsy's customer support team. They can guide you through it and provide real-time assistance.

 

You can check out their contact details from their designated website.

 

On the other hand, you can perform some basic browser troubleshooting steps to help isolate the issue.

 

Here are the keyboard shortcuts to open a private browser:

 

  • Google Chrome: press Ctrl Shift N
  • Mozilla Firefox: press Ctrl Shift P
  • Microsoft Edge: press Ctrl Shift P
  • Safari: press Command Shift +N

 
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application.

 

You can also refer to this article for other supported browsers while using QBO.

 

Feel free to leave a comment below if you need further assistance with your Etsy integration with QBO. Have a great day!

VillanovaKnitworks
Level 2

Sync with Etsy

I noticed I was no longer syncing again after 1/3. I went to the settings for the Sync with Etsy app and noticed the “Connect” button at the bottom. After clicking the button, it synced to today’s information.

 

It appears as if the app is somehow disconnecting.

SashaMC
Moderator

Sync with Etsy

Hey VillanovaKnitworks, 

 

Thank you for reaching out to the QuickBooks Community and sharing this information with us. I will take note and reach out to our team to launch an investigation, and I encourage you as well to reach out to Support to be added as affected users. Here's how:

  1. Go to the Help menu.
  2. Hit the Contact Us button
  3. Enter a brief description of the problem.
  4. Select "Let's Talk"
  5. Pick the "Get a call" option to connect with us.

 

However, I want to make sure you took steps to clear your cache and use a private browser as my colleague mentioned above to resolve this issue. 

 

Please let me know if you have any questions, and I will be happy to assist further. I hope you have a great day! 

 

 

mxochihua
Level 1

Sync with Etsy

It's because Etsy changed how their transactions are posted to separate everything out.

https://help.etsy.com/hc/en-us/articles/360000337367-Using-QuickBooks-Self-Employed-and-TurboTax-on-...


They are working on it.

MonicaM3
Moderator

Sync with Etsy

Hi @mxochihua.

 

Thank you so much for sharing this information. I know many will find this helpful. 

 

Please feel free to drop in anytime with information or questions.  We appreciate you being a part of the QuickBooks Community.

 

Have a great day!

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