When adding Mileage manually, the order in which entries are submitted to the system is not in chronological order

Hi there, @InterspaceMedia!

You can click the DATE drop-down button. I'm here to help you accomplish this so you can change the sort order of your trips.

To start with, QuickBooks automatically sorts your trips either first to last or last to the first entry.

That being said, here's how you can click the date drop-down button to change the order of your trips:

1. Go to Miles.
2. Click the date drop-down button.

In addition here's a screenshot for your visual reference.

Lastly, you can also email or export to MS Excel your list of trips. You can click either Email or Download to do this.

It'll always be my pleasure to help you here in the Community if you have any other questions.

Hi there,

Thanks for your reply, however this happens on entries that are all on the same date so sorting by Date order doesn't change the outcome.

Please see the attached image for clarification.

Thanks

Hi there again, InterspaceMedia,

I appreciate you getting back to us and providing screenshot.

To further isolate the issue, upon viewing the manually added trips, make sure that you're not able to sort trips based on Distance.

You can check out the screenshots below for more detailed information:

I'd appreciate if you can update me on how it goes. I'm always here to answer it for you. Have a great day!

Hi there,

Thanks for your reply, but I can confirm I am not sorting the trips by distance.

Thanks

L

Thanks for getting back to us, InterspaceMedia.

It's best if one of our Chat team can see your QuickBooks to find the root cause of this behavior. They have a screen-sharing tool and they can gather more documents to investigate this further.

1. Click on Help and choose Contact us.
2. Enter a summary of your observation and click on Let's talk.
3. Choose Start a chat.

If you have other questions, feel free to go back to this thread.

Hi there,

Thanks for the reply, not sure if I'm missing the 'help' button you mentioned of if the UK version of the Website is different, but I can't see a clear way of getting in touch with customer support. Please see attached screengrab.

L

Hello there, InterspaceMedia.

Thanks for getting back. Allow me to share with you our QuickBooks contact resource that you can rely on.

I've checked your screenshot and it's in the Community page. To get in touch with our QuickBooks Online Phone Support, you'll need to log into your QuickBooks Online account. I'll walk you through the steps on how to reach them out.

Here's how:

1. Click the Help icon in the upper right of the screen.
2. Select Contact US on the pop-up. 
3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk. 
4. Click Get a callback.
5. Enter your contact information.
6. Select Call me.

Please know that you're always welcome to get back if you require further assistance with . I'm always happy to help.

Hi there,

Thanks for your reply.

On the UK version of the Site, the "Help" button links you to the following page and does not show "Contact us" as an option on a drop down list. https://quickbooks.intuit.com/community/Help-articles/ct-p/help-articles-uk?label=QuickBooks%20Self-...

I have used a link you provided on another help topic: Contact QuickBooks. which should now allow me to make contact with customer services.