ACH Payment Authorization Form

Welcome to the Community space, OHFin.

I understand how important it is for your business to send an ACH authorization form to legally have permission to move money electronically between a payor and payee for bank-to-bank payments.

Currently, we have an ongoing investigation about the Authorization form. Our engineers are still fixing it as they look into the link's validity.

In the meantime, I encourage you to find an Authorization form for the ACH agreement from outside QuickBooks Online. Our engineers are still trying to resolve this problem. Rest assured that you'll receive an email notification once they've fixed it.

I've included an article with further information about Autopay, including instructions to configure the capability for both card and ACH transactions: Set up Autopay for recurring invoices in QuickBooks Online.

If you have further questions or concerns, leave a comment below. I'll be here to answer them for you. 

The link is broken for me as well. Do we know when we can get this resolved?

Is there an update on when this link will be fixed?

Hi there, @dak1333. I've got an update on your concern about the ACH Authorization Form link. 

As I check here on my end, the investigation is still ongoing, and our  Product Development Team is still working on a fix. I recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update through email or call once the link is up and working again. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, I've got you this article to help you manage payments in QBO: Take and process payments in QuickBooks Online with QuickBooks Payments.

Our door is open 24/7, @dak1333. In case you need help performing specific tasks in QuickBooks or have any additional QuickBooks-related concerns. Feel free to post here again. Rest assured, our team is always ready to help you anytime. Take care! 

Same problem here.  I tried from a few different places in Quickbooks online and the links to both the authorization form and script example are broken.  Please someone at Intuit escalate this to the correct team to resolve.

Hello there, @teamone.

Currently, the investigation to link QuickBooks to ACH payments is still ongoing. Our engineers are already aware of this problem and are working hard to fix it. 

That said, I'd recommend reaching out to our Customer Support Team. This way, you'll be able to get updates about the issue as well as the resolution is available. You can present this investigation number (INV-74301) to our representative to speed up the process.

Here's how:

1. In your QBO account, click the Help icon.
2. Enter a brief description of your concern.
3. Select Talk to a human.
4. Choose either Start a chat or Get a callback.

Additionally, here's a compilation of QBO how-to videos that can further assist you in performing your QBO tasks. Feel free to access them whenever needed to serve as your reference.

I've added these articles to help you track all money you've paid to a vendor for a particular date range:

•  Run a report with vendor totals.
• What is the difference between bills, checks, and expenses?
• How do I handle vendor credits and refunds?

Let me know if you have other questions about ACH payments. I'll be right here to help you out. Take care.

This thread and the responses from QBO are very representative of the general lack of support. You have had multiple people request simple Disclosure language to process automatic and/or ACH payments and not 1 support problem has provided this text and it is now months later and this issue is not fixed........Worse yet, each support person responds with general 'canned' language this is certainly not helpful to the issue.

Still an issue? Why I stay with Quickbooks is beginning to make me mad. There are so many other options out there now. Bye bye Quickbooks. This is a simple issue that should be resolved. Give us a an authorization form instead of saying, "go Google it". 

The credit card authorization form is attached here in PDF format. You can find it in QBD when you open the Create Recurring Payments screen and scroll to the bottom, there is a hyperlink to the form there. Amazing QB can't provide this information (well, not really).

Hi there, @dmcdougall. 

Thanks for all the information you've shared on this thread. I understand the need of having this form accessible anytime. 

Rest assured, our product engineers are working for permanent resolution so you can get back up and running. 

 I'd recommend contacting our QuickBooks Online support team so you'll be added to the list of affected users. 

To ensure your issue gets address right away. please check our support hours. 

You may need more information about accepting electronic customer payments for online invoices. This article will guide you through the process: Take and process payments in QuickBooks Online with QuickBooks Payments.

To learn how to accept credit card or debit card payments in QuickBooks Online, you can read through this article: Process a credit card payment in QuickBooks Online.

You can always come back if you have additional questions about the ACH form. We'll be happy to help. Have a great day!

Thanks, but I don't think the CC authorization was ever an issue.

This thread is about the broken link to the ACH/Bank transfer form and script.  I attached a screenshot.  Intuit, please escalate this and get it fixed.  it is just a broken link and should not be such a big deal and take years to resolve.

What a joke. The link is broken and just kicks you to the main QBO page. Looks like it's been this way since August 2022 and it's now November 21st 2022. BS responses from QBO without any actual action or support to it's paying customers. Might I add Intuit had $14B+ revenue.   

Guys - send me your emails (try through a DM - I have no idea if it's even possible). I will send you the ACH authorization form. I have it!

I prefer not sharing it here since it's not mine to publish, although I found it over the internet so I do feel comfortable sending it individually.

Best.

I am on with support now and they state the investigation number INV-74301 was created 11/18/2022. 

Support can't see URL's in chat because they get obfuscated but he chat system for security, I guess.  

There must be an easier way to report a simple broken link, no?

Chat with support today and they told me only:

It's beyond ridiculous that they still haven't fixed the link to this form. I was on with support and they were no help at all. Quickbooks has really gone downhill over the years. (Remember when recurring transactions such as invoices used to autofill the date? And how many messages for failed delivery of invoices are you getting every month, even though invoices are being delivered?) And now I have to create my own form to work around this issue. 

Still broken....

Hi, Charlie. Let me help you clear things out.

Currently, the link to download the ACH form is still unavailable. 

Right now, our engineers are still checking the root cause of the issue.  In the meantime, you can contact the QuickBooks Payment Team to ask about other options on how to access the ACH form.

You can click this link to reach out to them: Contact Payments or Point of Sale Support.

For future reference, you can read through this article if you want to learn the process and take payments in QuickBooks Point of sale.

You can always come back if you have additional questions about the ACH form. We'll be happy to help. Have a great day!

Simple answer... NO! 

This has been broken for what.... 6 months? Fix it or post a link to a working document. I'm not going to spend hours trying to contact your team. Post a link to a working on and stop giving BS answers. 

Also.... if youre going to have a canned response. At least make it useful

Somehow... 4 months later. This is STILL BROKEN.

QB response.... our engineers are working on it. Clearly not correct as it doesn't take very long to link a pdf. They say you should take hours of your day to contact customer support to learn more about ACH and how to acquire the form. 

I mean really guys. You could have a new PDF linked in an hour or less. You'd rather all your clients waste their time and yours?

OHFin,

Are DMs possible here?  Is there anyway you can reply to this message and drop the file in your reply?

Thanks,

Maggie

@OHFin I don't know how to send a DM, if you can guide me through that process to get a copy of the ACH authorization form I would be forever grateful! 

For some reason the option to send you a message doesn't work - I get an empty page...

Can you please try hovering over my name and then press on "Send message" (the other option would be "view profile"). See in the attachment. 

Thanks.