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morapoolservice87
Level 1

Payments on hold

Costumer has paid but their payments are on hold

Solved
Best answer April 09, 2026

Best Answers
Aldren18
QuickBooks Team

Payments on hold

Hello, Morapoolservice87. Our Risk Management team may temporarily hold funds while conducting a detailed review of each transaction. This security measure helps protect against fraud and other potential security risks.

 

Please note that deposit speeds vary depending on the payment method and type. If there is an issue with the payment, our team will notify you by email. This will be sent to the contact email address you provided when you signed up for QuickBooks Payments. If you don’t receive any communication from us, please check your email settings and spam or junk folders.

 

In case the hold time exceeds the expected deposit timeframe, and you have not received any notifications, please reach out to our Payments team. They can review your account and guide you through the next steps.

 

I’ll keep this thread open for any future updates or questions you may have.

View solution in original post

1 Comment 1
Aldren18
QuickBooks Team

Payments on hold

Hello, Morapoolservice87. Our Risk Management team may temporarily hold funds while conducting a detailed review of each transaction. This security measure helps protect against fraud and other potential security risks.

 

Please note that deposit speeds vary depending on the payment method and type. If there is an issue with the payment, our team will notify you by email. This will be sent to the contact email address you provided when you signed up for QuickBooks Payments. If you don’t receive any communication from us, please check your email settings and spam or junk folders.

 

In case the hold time exceeds the expected deposit timeframe, and you have not received any notifications, please reach out to our Payments team. They can review your account and guide you through the next steps.

 

I’ll keep this thread open for any future updates or questions you may have.

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