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Level 4

.docx file is not attached

Hi all,

 

I am getting error while attaching the word file with ext .docx while posting queries on community/support page. Please guide that is there any restriction to attach word file? As no issue is faced when I am attaching a picture (means PNG and JPG etc.)

 

Regards,

Abdul Rehman.

Solved
Best answer 10-23-2019

Best Answers
Highlighted
QuickBooks Team

.docx file is not attached

There are different ways so you can share the content of that Word document, Abdul Rehman.

 

You'll want to convert it into a PDF file. The PDF is one of the supported format/extension that you can upload into QuickBooks Community.

 

You can also take a screenshot of it. You can upload it with either JPG, GIF, PNG format.

 

Let me know if you need more assistance from me.

View solution in original post

8 Comments
Highlighted
QuickBooks Team

.docx file is not attached

I've tried to attach a doc file and it looks like it's not yet supported, Abdul.

 

You might want to attach the screenshot of the document similar to what you've done in your previous posts here in the Community. 

 

I can also see that your previous question has already been answered by one of my colleagues. Visit us again if you need anything else. 

Highlighted
Level 4

.docx file is not attached

Hi JenoP,

 

I have added a screenshot for  your review and feedback - as I am getting error while attaching .docx file.

 

Regards,

Abdul Rehman.

Highlighted
QuickBooks Team

.docx file is not attached

Nice to see you again and thanks for sharing a screenshot,  Abdul Rehman.

 

The .doxc extension is currently not supported. I've tried this scenario and was able to get the same error. 

 

For now, you can take a screenshot of your document then attach it as an image (png). You might also consider using the suggested extensions when inserting a file (jpg,gif,png)

 

Keep your post coming if you need anything else. 

Highlighted
Level 4

.docx file is not attached

Thanks MikiD,

 

By when, we may expect the rectification of the said issue, please?

 

Regards,

Abdul Rehman.

Highlighted
Moderator

.docx file is not attached

Thank you for getting back to us, Abdul Rehman.

 

The file type you're trying to attach is not supported. This was removed to prevent other users from uploading using .docx as well.

 

You can use my colleague's suggestion above to post your attachments as images.

 

Please know that you're always welcome here in the Community.

Highlighted
Level 4

.docx file is not attached

Hi MaryLurleenM,

 

The detail is already shared.

 

But making jpg/png images in all the scenarios is not possible.

 

My query is that when the issue will be rectified and user will be able to attach docx file? If you are from QuickBooks team then please coordinate with concerned department and share the update here to help users.

 

Regards,

Abdul Rehman.

Highlighted
QuickBooks Team

.docx file is not attached

There are different ways so you can share the content of that Word document, Abdul Rehman.

 

You'll want to convert it into a PDF file. The PDF is one of the supported format/extension that you can upload into QuickBooks Community.

 

You can also take a screenshot of it. You can upload it with either JPG, GIF, PNG format.

 

Let me know if you need more assistance from me.

View solution in original post

Highlighted
Level 4

.docx file is not attached

Thanks AlexV, good idea of PDF file - excellent workaround