Account Management

can not access desk top version and IT engineer said that it is a quickbooks issue not my pc

My QB subscription payment failed as I had to cancel my bank card and the new bank card has not arrived yet. What do I do?

I assume that the letter in a blue circle on the top right of the QBOL window means "me", and clicking on this is meant to pull down a menu which would have a sign-out option.   But when I click on this button, the screen goes grey and no pull-down menu appears.

Hi, I'm not sure if anyone is able to see my previous post, but essentially the issue I've run into is I've somehow accidentally set myself as both the basic user and accountant user for a family member's new QBO subscription.  I'm new to QBOA and she is my first client.  I've set the billing to go to her, but because it's my information set as the primary user, she never received an email to create her login credentials. So, my question is, how can I change her account information so that she is the basic user, and I am the accountant user?  Also, what did I do wrong to cause the issue in the first place and how do I avoid it with my next client? Any help would be greatly appreciated! Thanks, Tara

Some papers and field boxes do not invert correctly

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Hi there, We made two purchases from a supplier, bills were created and payments was linked. Couple of days later we received a credit note for one of the purchases and funds was refunded. Question:Will I be able to link a deposit to the supplier credit to balance out the expenses or does this process only work on deposit with no supplier credit created? Apologies for what might seem to be a simple question. ThanksChris

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Had message from kinetic developers saying the kinetic app will connect.

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Where can I find training material for my clients

We are a UK company (registred in Companies House) but we will not be using Quickbooks to file our VAT. A lot of our business is doe in the US and Europe and QBO does not do well with multiple VAT rates and mixing VAT with sales taxes. We understand that we would use our QBO only as a bookkeeping tool.  Can we sign up for QBO in the US? We would like to be able to change the language within quickbooks and QBO UK does not offer this.  If so, do we need to cancel our current account and start a new one?  

Hello,  I've created a sole trader account with Quickbooks. I've logged into 'quickbooks online' created an invoice template, merged my bank account, sent invoices out and found there is no menu to take me to my invoices although they have been recieved by clients. I found out the Quick Books 

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How do I add a new accountant using my android phone?

My company has closed down and I need to keep records for tax purposes

Hello! Ive started using quickbooks to invoice for my micro business. for some reason, it has my personal email address on the invoices when I go to create one, not my business account email - but have set up my quickbooks with my business email, not personal.  Any idea how to change that? TIA

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