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Lisa309
Jan 7, 2022 7:46 PM UTC
Question

Address change glitch for online bill pay vendor

In the past, we used your online bill pay service embedded in the Enterprise Services desktop software. I believe Checkfree processed the payments. Quickbooks discontinued this service several years ago without communicating the change to the customers using it. Although we obviously no longer use the service, there are still elements of it that are lingering in my Quickbooks software. One of these means that I need to “acquire exclusive use” through the Bank Feed menu in the software to be able to make changes to vendors that used to be online bill pay vendors. I am trying to change a vendor address in QB and it will not let me. I get an error message telling me that the address line is more than 30 characters and basically does not conform to the online bill pay standards. It is a glitch because the line is not more than 30 characters. I have contacted QB support and they refuse to help me and ended up hanging up on me when I got frustrated. They say it is the problem of the online bill pay vendor but clearly, this is a Quickbooks software glitch. Does anyone know how to disconnect online bill pay so that vendors are no longer considered "bill pay" vendors?  If the vendor wasn't a bill pay vendor, I believe this would no longer be an issue.  Alternatively, is there a way to find someone at Quickbooks who might actually be able to help?  They keep telling me to contact the online bill pay vendor but as far as I knew that was QB (who was contracting with Checkfree I guess) and I have not was to contact them.  

10 replies

Catherine_B
Level 9
Jan 7, 2022 9:29 PM UTC

Welcome to the Community, Lisa309.

 

I can help you troubleshoot the error your getting so you can update your vendor profile.

 

QuickBooks Desktop Bill Pay is provided by Fiserv. yes, we already disconnected it last December 2, 2019. Before we start, I suggest updating your QuickBooks Desktop to the latest release and then create a backup. Once done, we can disconnect the bank you used in processing online bill payments.

 

Here's how:

 

  1. Go to Lists and then select Chart of Accounts.
  2. Right-click the account you want to deactivate. Then select Edit Account.
  3. Go to the Bank Settings tab.
  4. Select Deactivate all online services and then OK to confirm.
  5. Click Save & Close.

If you see an error or can’t disconnect an account, here’s how to fix Bank Feed errors.

 

Try updating your vendor address again to check if the error still prompts. If so, we can run the Verify and Rebuild Data Utility process. 

 

For future reference you can use this article to find an alternative solution to process online bill payments through QuickBooks Desktop: Use Online Bill Pay in QuickBooks Desktop.

 

You can always get back to me if you have any additional questions. Thanks.

Lisa309Author
Jan 7, 2022 9:41 PM UTC

Thank you for your quick reply.  Unfortunately, I already deactivated the account when the service was no longer available to us so this won't work.  The problem is that if we want to change any vendor that used to be an online bill pay vendor, we still need to "acquire exclusive use" to be able to make any edits at all to those vendors.  That would be inconvenient but fine except that there seems to be some sort of glitch with a couple of vendors and I cannot make any changes to them at all without coming against the bill pay verification rules that shouldn't even be at play anymore.  The Intuit customer service reps wanted absolutely nothing to do with this issue, told me they couldn't help, it was not a Quickbooks issue (although clearly it is), and that I had to contact the online bill pay vendor which makes no sense.  They had no knowledge of the service being offered in the past and completely refused to escalate this to someone else in the company who might be able to help.  Needless to say, I am very frustrated.  Please let me know if there is a way I can reach you or someone else to discuss this further.

Mark_RModerator
Moderator
Jan 8, 2022 12:03 AM UTC

Hi Lisa309,

 

I would feel the same way if one important option isn't working the way you want to. We can see a case regarding your concern from yesterday morning that is escalated and marked as In Progress, so you should get a call from someone anytime soon to discuss further.

 

Please know that we are invested in the outcome and let us know if you haven't heard from someone within the next few days.

alejandrodelgado
New Member
Oct 29, 2026 2:54 PM UTC

Has this issue been corrected? I am currently having the same issue.

MichaelaSQuickBooks Team
QuickBooks Team
Oct 29, 2026 6:14 PM UTC

Correcting the error and updating your vendor address depends entirely on whether the profile is tied to a supported or unsupported bill pay provider. Because providers' systems enforce rules and restrictions, manual changes can trigger errors or syncing issues in QuickBooks software.

 

If you're using an inactive bill pay service (such as CheckFree), you won't be able to make direct changes, as updates no longer sync with QuickBooks. You can bypass this by creating a new vendor profile and merging it with the existing online vendor profile. Here’s how:

 

  1. Go to the top menu bar, select Vendors, and click Vendor Center.
  2. Choose the New Vendor dropdown button and select New Vendor.
  3. Fill out the fields. Once done, open the vendor you want to keep.
  4. Right-click that correct vendor and select Edit Vendor.
  5. Highlight the name in the Vendor Name field at the very top, right-click it, and select Copy.
  6. Click Cancel to close that window without making changes.
  7. Find the incorrect vendor profile (the one you want to get rid of).
  8. Right-click that incorrect vendor and select Edit Vendor.
  9. Highlight the name in the Vendor Name field at the very top, right-click it, and select Paste (this overwrites the old name with the correct name).
  10. Click OK at the bottom of the window. A pop-up box will appear saying: "This name is already being used. Would you like to merge them?" Click Yes.

 

If you're using a supported QuickBooks Bill Pay service (powered by networks like Melio), updates are strictly managed through a live sync for payment security and routing accuracy. I suggest contacting your bill pay service provider directly. The support team will help you update the payee registry and sync the correct information back to QuickBooks.

 

You can check other details here: Use Online Bill Pay in QuickBooks Desktop.

 

Please leave a reply if you have other questions or concerns.

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