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accounts575
February 26, 2024
Question

Has Payroll pricing changed?

I've got a message saying I can't use Payroll until I've accepted a price change from 2020!

3 replies

GeorgiaC
Level 13
February 26, 2024

Thanks for joining the Community, accounts575

 

We recently changed the Payroll per employee fee for QuickBooks Online Payroll, however, there error that you're experiencing seems to be unrelated to this. 

 

I can see you've been in contact with our support team who're currently researching the cause of the error. Please await further contact from the team via email - thanks for your patience while we work on this in the meantime.

 

accounts575Author
February 27, 2024

I was hoping to see whether or not any other users had the same issue.
It appears to be an error on your part that is preventing me from using Payroll which I need to do in the next 2 days.
The promise of a response, not a solution, within 7-10 working days is simply not good enough.

GeorgiaC
Level 13
February 27, 2024

Hi accounts575, at the moment the issue is company-specific meaning it isn't impacting all QuickBooks Online Payroll accounts.  

 

We appreciate the situation isn't ideal; 7-10 business days is the standard timeframe given by our higher support team, but updates and fixes can be provided sooner and are dependent on the issue at hand. Please be assured we're working towards a resolution as soon as possible. 

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