Importing XLM from HMRC Paye Tools doesnt work

Hello, Screen Doctor. 

Thank you for reaching out to the Community. I'd be happy to help you isolate this issue and make sure you'll be able to import your data.  

The .XML (spreadsheet) file is a file format that can be used to export and import data files to a program. To seamlessly import your employees' data, you'll want to ensure you've turned on your QBO Payroll. Let me show you how.

1. Log in to your QBO account via a web browser then go to the Employees or Payroll menu.
2. Press Choose your plan (QuickBooks Online Standard Payroll and QuickBooks Online Advanced Payroll).
3. Choose the QuickBooks Online Standard Payroll option, and pick Get Started.
4. Go back to the Employees or Payroll menu, then hit Get set up to run payroll.
5. Then click Get set up to run payroll.

You can also visit this link for more details: Turn on QuickBooks Online Standard Payroll. 

Once accomplished, you can now import your data to QBO. If you've already turned on your payroll, you'll want to ensure you're using the QBO Standard Payroll to import your data from the HMRC Basic Tools.

If you have the Advanced Payroll version, you'll want to convert your .XML file to Excel or CSV to import your data. You can go to the Apps menu in your QBO account and look for an app that has this feature. You can also visit our QuickBooks Apps store for additional reference. 

Please feel free to leave a reply here or on the other thread if you have other questions or concerns. We're always here to help. Have a great day!