screen freezing in Quickbooks

Hi there, ​@morestead.

There’s a few things that can cause the app to freeze. Such as, corrupted local data cache, a network hiccup, or an outdated app build. 

Let’s try a few troubleshooting steps to get things running smoothly again. 

First, I would like for you to refresh the QuickBooks app data. Here’s how:

1. Inside the QuickBooks app, open the Menu (☰).
2. Tap Help & Feedback.
3. Select Refresh Data, then confirm by tapping Refresh

If you’re still experiencing issues, let’s check the app for updates. Reconciliation tasks handle highly complex data feeds, which require the app to be fully up-to-date.

To do this:

1. Open the App Store, look up QuickBooks Online, and download any pending version updates. 
2. Go to iPhone Settings>General>Software Update to confirm your iOS is up-to-date. 

That should do the trick. Let me know if you continue to have issues with the app. I’m here to help out any time. Take care! 

Thank you.

Thank you.

Have tried both of your suggestions but still freezes on that particular page.  John