Search option not working

Due to the issue you encountered with your QuickBooks account, Gwenda. Let me direct you to our Live Customer Support team for assistance.

They have the tools to look over the matter thoroughly, ensure data integrity, resolve issues promptly, maintain compliance, and offer tailored solutions for a smoother resolution. Please follow the provided steps below:

1. Log in to your QuickBooks Online account.
2. Select  (?) Help panel.
3. Choose the Assistant tab for help from the QB assistant, or use the Search tab to enter your question and access Help articles.
   

Kindly note their support hours to ensure you contact them at the right time.

Additionally, you can refer to this article for more information on learning how to keep your accounts, customers, and suppliers organised:

Merge duplicate accounts, customers, and suppliers in QuickBooks Online.

I'll be around if you have questions or concerns about anything QuickBooks-related. You can always visit our Community Forum or tag us along your post by clicking the Reply button below, and I'll assist promptly.