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Hi there, jim110. 

I'll make sure that you can connect with our supports.

You can easily speak with a real person from QuickBooks by contacting our Customer Care Team. It only takes a few easy steps, so don't sweat it. 

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. From the Search tab, enter Contact Us.
3. Select the Contact Us button.
4. Choose Callback.

To ensure that you'll be assisted on time, please see our support hours. 

I suggest getting back to this thread if you need assistance in managing your QuickBooks transactions. I'm always here to help