QuickBooks Q&A

We are having problems clocking in and out of the app!

We’re a small nonprofit community magazine on QBO Essentials, managing about 909 recurring invoice templates for advertisers. Most are billed monthly for the issue they run in, but a subset prepay for multiple months at once and their terms are not uniform.  Some pay for 3 months, some pay 6, starting at different months, and the pricing varies (a prepay under a certain length does not qualify for the monthly multi-month discount, so it is billed at full price instead).    Right now we track all of this in an external spreadsheet and post a manual monthly JE (Debit deferred revenue/credit advertising revenue) to recognize the earned portion.   It works, but it’s fully manual and depends on someone keeping the spread sheet current.    Before we consider upgrading to Advanced, here's the core question: does Advanced's Revenue Recognition let you set a schedule per invoice/customer — a custom start date and duration chosen at the time each invoice is created — or is a recognition schedule

I created custom fields and want to add them to the AR report.  How do I do this?

I recently purchased a sealed and never-before-used QB Pro Desktop 2012 software package with valid license and product codes from eBay. I installed it in my new Lenovo high-end Windows 11 Workstation PC and with much effort, fixups, workarounds, etc. I managed to get it working more or less properly (I’m generally computer savvy with over 40 years of experience working with industrial computers). I read the applicable threads in topic “Registering and older product”. As best I understand from reading the posts in this topic it’s impossible to register this product and obtain a validation code for two reasons: (1) the MS IE browser version used in QB Pro Desktop 2012 has many script errors and won’t connect to the Intuit servers, and a page appears with installation links for popular browsers after clicking ‘Yes’ to continue to run the scripts through the script errors; and (2) even if it connected Intuit would not issue a validation code for this licence due to their onerous software

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I'm hoping someone can guide me here. We're looking to do stipends in addition to hourly pay for Travel Nurses specifically. I'm not seeing anywhere specific that gives guidelines for weekly stipend amounts or the guidelines on state hourly pay requirements on if I count the weekly stipends to the hourly pay for regular/overtime. I'm currently basing it off of the GSA site but don't want to do it incorrectly and pay too little if my overall goal is to help the staff with this "gift". Thank you in advance and I hope I'm explaining this properly enough.

[RESOLVED]When performing attempting to link a Google account, we are unable. We click the button in QBO to link the account, step through the process with Google, click the right buttons to approve, get no error message from Google, but then redirected back to an Intuit page that displays the following: {"status":"FAILURE","errors":[{"timestamp":"2026-08-27T19:14:21Z","errorCode":"BNR-545","errorMessage":"INVALID_OR_MISSING_SCOPES_1P","errorDescription":"You still need to authorize QuickBooks Online to connect to your Google Drive. You can do this by linking it again from the Advanced settings page in Account and Settings in QBO Application. Make sure to select the checkbox that allows us to export your backups to your Google Drive."}]}Any suggestions?[UPDATE]This appears to have been a transient issue as it worked after about a half hour.

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my qbo payroll was due 8pm wednesday and i processed 40 mins latw. woul support help me get direct deposit to friday

QuickBooks Online 2026 “Run Actuals vs Budget Report” Budget column and % of Budget column not showing. I have worked through all of the troubleshooting steps written. I need to be able to run this report and for it to work correctly. 

We just recently switched from QBD to QBO. Now we've run into an issue where if we generate an Estimate, take a deposit, then try to convert it to an Invoice we get the error:  "An application error has occurred while processing your request" And can't save it. It happens every time, it doesn't matter what browser is being used, clearing cache/cookies does not help, incognito mode doesn't help, and even trying to convert it under a different user account on a totally different computer doesn't help.  The only thing that seems to work is converting the Estimate under the administrator account which works (usually except for 1 time) but isn't practical for our sales clerks to have to have an administrator log in every time. The issue is consistent and can be replicated every time with a new estimate. If you remove the deposit, the estimate can be converted to an invoice and saved but obviously the deposit is gone. I think removing the deposit, converting, th

Hi all,My organization purchased an $80 QBO+ license from Tech Soup, which we were granted. We received the license fulfillment today via email from Tech Soup. I can provide those details to assist support.When I clicked the account setup activation link received in that email, then input my information, password, and phone number for 2FA, Intuit threw the error “could not be processed” 25625. Frustrating, but I am a man of many workarounds. I cleared cookies and cache, I also tried this on a different machine. No luck.My final attempted workaround was to navigate directly to Intuit and try creating an account not through this activation link. After doing so, I tried using the activation link from Tech Soup again, and then signing into the just-created account I had made with my work email.After doing that, I receive the error “Looks like you already have an account with us. Create a new company since there is no existing company with your account.” I am completely soft-locked. I also

Currently PTO hours accrue up to 80 hours per our policy. However once an employee uses their PTO it keeps accruing. The employee doesn't go over the 80 hours however the time keeps getting replaced instead of stopping until the 80 hours are used

So customer poaid with a check and the account apprently was entered incorrectly when processing it electronically and subsequently the payment was returned. How do I handlt this, do I need to re-issue another invoice or is there a way I can revise the payment information to have the money re-deposited??

I NEED TO SPEAK TO AN ACTUAL PERSON!!!!!!!

Does anyone know when the new shipping manager will be operational and available for download?    The old shipping manager no longer links to UPS. We are therefore waiting for the new shipping manager to become operational before we upgrade to V2024. But obviously that window is closing quickly as the May 31 force upgrade deadline approaches.    We are using Desktop Enterprise v2022.    [PII Removed]

I would like to remove old bin locations from an inventory item. We move our product regularly and would like to be able to hide the old bin locations and only have the default location showing. It is difficult to run inventory reports with zero qty showing on current bins, as all the old locations also show up. I would like only the default locations with zero to show up. Is there a way to do that. 

I recently discovered a year-old invoice where an employee accidentally adjusted the base price when they tabbed over one-to-many spots and changed the base price instead of quantity. Why is there not a notification or a way to stop such a substantial price decrease? 

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Can you provide me with Intuit/Quickbooks full diagnostic procedures to test file performance while using QuickBooks Enterprise for Desktop, from server while using in multi user mode at local machines.We also would like something showing that our file size of 1.5gb is not the sole cause of the file performance issues,.Recommended installation and setup of QBE on server and local computers. 

I'm trying to reconnect Chase bank accounts; two of the three are not showing in the Transactions tab. What can I do to get them back?I've already connected to Chase bank multiple times and disconnected the two missing accounts in the Chart of Accounts. When reconnecting the bank and ensuring the accounts are active in the Chart of Accounts, the 2/3 accounts are still not showing (only the checking account shows, not the two credit card accounts).

"Your email isn’t set up for receipt forwarding"1) On Quickbooks Self Employed emailing receipts manually was working just fine with [email address removed]2) I was trying to get automatic (instead of manual) fowarding of receipts from email. I followed some instructions from the community that lead me to change to a customized email that ends in  @qbodocs.com3) now receipts are not working on my quick books self employed that i use for tax view   

My money, period! Isn’t that stealing from me? This is my money!!! Why not allow me to transfer out to a linked bank account or cut me a check?! Won’t even respond to me now! Help!!!