QuickBooks Q&A

is anyone else getting this problem ?  Access DeniedYou don't have permission to access "http://help.quickbooks.intuit.com/" on this server.Reference #18.af28d117.1784258319.47121626https://errors.edgesuite.net/18.af28d117.1784258319.47121626 

unable to update payroll taxtable,  updates turned on, subscription active 

Help! I am trying to pull a report somehow (hopefully!) that shows me the dates and number of hours that an employee used PTO for last year. I am not using Quickbooks Time right now, because Quickbooks Online is a disaster, and I still haven’t figured out how to get it working properly.I enter time for our employees by going to “create” then “weekly timesheet”. The pay type is “paid time off” and the service is “hours”, which we also use for holiday pay, so I can’t just filter a report by service, because it would also include holiday hours.Is there any way to get a report that shows the dates that the employee was off and the number of hours? I’m losing hope. I’ve tried several different reports and even asked AI, which is really something for me. QB community is my last hope! I’m hoping you guys can pull through for me!Thank you!

I am trying to generate a report of sales by price level or similar. My goal is to determine what percent of sales are retail vs wholesale each month or for a given timeframe. I can't seem find a way to do it.

We use Intuit QuickBooks Online Payroll with QuickBooks Time. Our employees do not automatically receive holiday pay. To qualify, they must work (or use approved vacation time) for their full scheduled shift both before and after the holiday. Because of this policy, I can't enter holiday hours until after the holiday has passed and I know who qualified.Step 1 – Tell QuickBooks Time which employees qualified for holiday payTo mark an employee as eligible, I have to go to:QuickBooks Time → Time Off → Accruals and Balances → Select Team Member → Time Off Code: HOLIDAYThis process is very cumbersome for several reasons:I have to select employees one at a time. The employee list includes all terminated employees, and we've been using Intuit Payroll since 2009, so I have to scroll through a very long list of former employees every time. There doesn't appear to be a way to filter out inactive employees or update multiple employees at once.Is this really the intended workflow? Is there a bette

There seems to be flaws in the new "Inventory Turnover by Items" report. It uses the "Quantity on Hand" quantity to get the list from, however, it's not displayed in the column headings, so I had to add that column to the report, then I had to set the customized reports setting to only display items with a quantity greater than 0. The sort by default is the column Item, with the only other choices of Turnover ratio or Turnover Days. Neither of the Turnover types change the report, it's still sorted by the Item column. I want/need to see the other columns to be sorted: Qty Sold, Amount, and Turnover Ratio. I don't know how the Turnover days is calculated as we purchased CTL62 5/12/25, however, the report I see shows at 1,484 days. How can this be if we purchased it in May? I also see -147 turnover days for another unit. What does that number represent, bought, but not received? 

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Trying to generate a report that will show sales by price level for a date range. The goal is to determine retail sales vs wholesale. I cant seem to find the right filters to do it.

Quickbooks not resolving issue to add Washington, DC as a drop down in payroll. We have a Case file and have been waiting for MONTHS. We are now looking at other payroll options and will have to do the data migration all over again. Are there other people in Washington, DC using Quickbooks online payroll? Have you been able to resolve this?

I am trying to resolve an issue with the new Square Connector. It was hanging during the upgrade. I tried to disconnect/reconnect. The disconnect seemed to work fine. When trying to reconnect, I get the following message: Your Square account is already connectedYou have already connected a Square account to QuickBooks. We currently only support one Square connection per QuickBooks company.. I only have one company - so there must be something else wrong. Anyone have any ideas? 

The instructions to switch from one account type to another state to use the "upgrade" button in the accout menu. I cannot find this button anywhere. Where is it?

I do NOT want to set up payment through QBO. How can I stop this popup.

A client needs add time entries for a project and being set as a standard all access is not allowing her to?

Yesterday when I opened up our QB (Desktop Pro Plus 2024) there was a pop up message stating:“Your Quickbooks subscription has expiredYou will lose access to Quickbooks if you don’t renew within 7 daysAdd your billing information to complete the payment and renew your subscription” I did find the same question being posted last year, and one of the responses from a member of the ‘quickbooks team’ said it was just simply a matter of QB not yet recognizing the renewal and that it would resolve itself and to be sure QB is updated.In our case, we renewed in May 2026; we have the latest updates, and the pop up did not show up until yesterday, a full 2 months after we renewed.Why are we getting this message 2 days in a row and what’s going to happen at the end of this supposed term? We don’t pay the exorbitant renewal fees just to have our service arbitrarily suspended.   

I have create a custom fields call "Sales Representative". How to put "Sales Representative" in the filter field?

I cant download my transactions from December last year through to April this year

QBO Payroll / Chart of Accounts

I've never been able to upload CSV files into QBSE Online. I've tried every tip I can find online, but to no avail.

I'm seeing transactions for all of 2025 up until early in 2026, then a gap of ~4months, and then recent transactions appearing again. I would like to import automatically if possible, not manually.

QBO Quickbooks Subscription Fees. I am charged monthly subscription fro QBO plus and have paid that for 2 years. Today i got a call from Intuit (and called them back and I do believe it was Intuit) Quckbooks number [PII Removed]. THey are saying that I owe an annual fee in additon of around $450. THis is for the license. When I said I know nothing about that  - she explained Intuit changed their policy last year and Intuit sent email out  in October adding a annual fee for the license. How do I find out if this is an actual fact?  I looked for the email and I did not find it. Has anyone else been charged this?. How do i resolve Intuit keeps calling me to pay this fee and I dont think it is a real fee. 

All Suppliers show this error, "PLT-8000 Validation error of type FieldUndefined: Field projectId is undefined " cannot show transaction list:

I use QuickBooks Enterprise Desktop - I know QuickBooks created a Qualified OT Payroll Item in Company Contributions which only works with the QuickBooks created Overtime Payroll Item.However, I create my own payroll items as we do prevailing wage work (all different pay amounts), work out of town (different municipalities have different taxes so I need to track that job) and track different labor types for Workman Compensation purposes - I think I can take care of this through the worker comp codes.Is there anyone else out there with this problem?I have a feeling I'll need to create my own payroll item for each of those different circumstances, and manually input the qualified ot amounts and then manually track these to the $12,500 limit.Any suggestions?

The new shipping manager is connected to both UPS and USPS, but compare rates will only show USPS rates. Even if we specifically choose UPS for the package type, and then a service like UPS ground, it won’t come up with a rate. The message we get is:“The Selected shipping service isn't compatible with your package type.”

When adding expenses today i noticed a new field just above the tags field called “K1 Reference Number.” I have tried for hours to remove it using QBO’s new AI helper. It seems that this is the only help available now. When I tried to reach a human being I received a message that said this feature is not available for my plan, QB Plus. Is there anyone who knows how I can either:Remove the field, or  Find a way to talk to someone at Intuit?Thank you![REMOVED PII]ps I am a sole proprietor and do not need this field. 

We seem to have a new box which we’ve not noticed before until today. What is this ‘K1 Reference Number’ field on the bill form? And how do we turn it off as it’s unnecessary clutter.