QuickBooks Q&A

Multicurrency has already been enabled, so the home currency is now locked. We are still in the initial setup/cleanup stage. Can you help us reset the company or transfer the existing subscription to a new company file with BSD as the home currency, so the client does not have to pay for two subscriptions?”

I received a payment from a client, but it didn’t go thru. How do I resolve this? 

We have QuickBooks Desktop Premier Contractors Edition 2018. I’ve just recently taken over the accounting for my company and I believe the previous office manager was not correctly recording the employee advances and employee reimbursements so I need clarification on the correct way to record everything. Additionally since we are a contractor we need to allocate the expenses to the job. This is not a part of our payroll.  So, we gave John Smith $300 cash on 7/1/26.He brought back 4 receipts. 3 for $80 each for C&B Crushing for Job A and 1 for $106.37 for Waste Management for job B. That leaves a difference of an additional $46.37 he paid personally. We wrote a check (#123) for this difference.  Originally the previous office manager would just record the receipts given from the employee under the employee center as the expenses they were such as hauling away but would not allocate anything to a job or to the vendor the receipts were from. Can someone help with the proper steps and

 Hi everyone,I'm managing a client's QBO Canada account via QuickBooks Online Accountant, and I need to permanently zero out an old $45.88 Undeposited Funds balance that carried over from years ago. This balance was originally created by four historical adjusting journal entries—there are no real customer payments attached to it.When I tried creating a journal entry to zero out Undeposited Funds, it pushed a -$45.88 line item directly into the Bank Deposit / Select Payments to Deposit screen, where it is now stuck lingering.What is the correct way to completely clear this balance out of both the Undeposited Funds account and the Bank Deposit screen without leaving behind hanging transactions?Thanks in advance for your help!    

I am in the middle of a NIGHTMARE scenario with QB. I have used QB for 20 Years for my accounting software and payroll for a majority of that time. For the past 3 years, I have successfully been using the Invoicing and Payments features to collect payments online from my clients..... UNTIL... I pushed a terrible green button to try Quickbooks Checking and my company has been LOCKED UP for over a week! I have had over $35,000 of funds tied up in various ways over the course of this week and I still am being passed around without any resolution. I am told about the "mysterious" Risk department but No one can get a hold of them to find out what is wrong..I just keep getting rebooted to wait another 2 days and then another 2 days and then another 2 days. QB Community.... do you know that if you wait on the phone for 3 hours for a manager to pick up the phone when you request to speak with a supervisor... they now tell you they can't "DO" anything... they are only there to document your com

I need the direct phone # to Quickbooks Risk Department because they won't release funds to my bank account and I am literally going to lose my business because of it. The Payment Department will NOT give me thier phone #. All I want to do is speak directly to the case manager so he/she and I can quickly work together to verify all that needs verified right then and there so I don't lose my business. It is absolutely infuriating I'm not able to speak directly to the "Risk" people. Truthfully I don't think this verification process stuff should take more than a few minutes. We could even do a 3 way phone call with my bank and/or my customers if needed. This is unreal. Feels like a bad dream. I am new to offering electronic payments to customers. I had no idea Quckbooks was going to take my hard earned money like this and just lock it away somewhere and the people holding it won't even speak to me. Please someone give me Risk department direct line. Help me out of this terrible nightmare

Quickbooks needs to update their password length.

Can anyone suggest an online payroll program for WA state?

I was sent a link to update and after sending me through multiple rounds of "identification verification" it claimed it couldn't access the camera hardware in my phone. Is there no other way for me to complete this verification?

Hello QBO,As far as I could see, our team has set up the Shopify integration by using "Shopify Connector by QuickBooks" and it seems it's syncing the orders where the payment status is "paid". So far so good.In our shop though, we have products that can be pre-ordered and those orders are getting synced when the order's payment status changes to "paid" too I believe. However, we would like to set a rule for the synchronization process so that it only pulls in information of orders that have been paid in case of non-pre-order products, and orders that have been paid AND where the fulfillment status is set to "fulfilled" in case of pre-order products. I would like to know if that's possible or not, and in case it is possible, I would like to ask for a detailed description on how to set that up. Thank you very much in advance!Kind regards

So I like everyone else had to succumb to the new shipping manager. For the most part I have been making due and everything has been fine the past few months. yesterday and today though I noticed the shipping labels printed out different. I did not change anything so I thought it was just something new they had changed. There was nothing I could do so I dropped them off. Then fedex called me telling me the labels were not scanning so I had to go back, pick up the packages, void the labels I did in quickbooks and redo them through fedex direct and drop them off again. I am waiting for a call back from quickbooks support but you know how that goes. They never have an answer. I just wanted to see if anyone else has a problem with the labels not printing correct, and this just started yesterday. 

Hello - I am using Quickbooks Desktop 2020 Premier Non Profit and overall I have been happy with the product however in the last few weeks I am receiving a stream of advertising pop up messages from Intuit. There is no "close" option but only "try it" or "later". I have no interest in QuickBooks online and I don't want to try these new products, now or later. How do I disable them from constantly appearing each session? I have already gone to Edit--Preferences and disabled "Turn off pop-up messages for products and services" however this did not help and I find these very distracting and annoying. How do I permanently stop this from happening?  I uploaded one for an example, I would have uploaded more but am limited to one.

No text available

Monthly "recurring payments" created for several customers are not getting created on the Quickbooks side.  It worked the first month but not the following two.  The payments ARE being taken in Intuit Merchant Services center and deposited in our bank--but Quickbooks Online Advanced is not creating the invoice the payments are to apply to (other than the first month/occurrence), and so the payments don't sync over to our books from Intuit Merchant Services, which causes the deposit containing those payments to not sync into our books, and I have to manually enter them all.  Anyone else experiencing this? (note these are recurring PAYMENTS, not recurring Transactions.  Those seem to be working.) 

I can not seem to locate any real help Bought the Quickbooks Online for dummies and cannot locate help there ither.  Employees are suppose to Accrue PTO time. Max allowed is 40 hrs in Total. But what I keep noticing that if someone use some time it is not calculating that into the Max 40 to be used. So several employees see they have time because is still accuring even after they have used 40 hrs already 

The app won't allow me to create expenses anymore just says unable to save changes or or error unable to create expense

I’ve had a few instances where employees accidentally clocked into lunch instead of clocking out for lunch. I’d like to know if there is a way to correct or remove the incorrect lunch punch on the display so they dont hit it again

I had fraud occur over a month ago in my QuickBooks Checking, it was drained with online charges. Green Dot told me they’d credit the account and then a representative from QuickBooks contacted me claiming he’d assist with getting my checking account secure. They sent me new password emails, and seemed to be helping, BUT then 3 weeks come around and I never got credited and I noticed all the invoices being paid by customers were not registering in my checking accounts total.So the rep said he’d look into it. I might add, right when the initial fraudulent charges happened the QB rep required me to transfer $10,000 from my Chase account (since my checking balance was at $0 from the fraud); that way I had money in there to trouble shoot and back me up. Now on week 5 and I noticed I have not been credited or receiving paid invoices and the money in my checking account is just disappearing. The rep said they were securing me a new account and moving the money, which would take 7-10 days to

Need submit annual accounts for my own LTD it does not allow as it says multicurrency acc not applic but my LTD doesnt hv multicurr. There is missing toggle to turn off.

Its rejected today

New !nterface...

Is there a limit to how much data that is uploaded onto the cloud for my business when using Quickbook Online?  I use the monthly payment?  If there is and I get close to it what happens then?

Does anyone use Emburse for credit card and reimbursement transactions with QBO?  If so, how do you like it?  Would you recommend? 

Hi, i would like to ask about the sales recorded in QBO, in other reports i can see the sales completed but in P&L report i can only see til august 7 only, why is that?