QuickBooks Q&A

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The past two weeks i noticed invocies being sent I wasn't receiving them. Through my IT company discovered that a security update in Microsoft Office 365 was quarantining them as SPAM. My IT has whitelisted the email [email address removed] which is fine, except its now hit and miss with clients if they are being received (assume same issue on their end). Im using a MAC interested to know if anyone else has experienced similar. Option now is to manually send invoices which is frustrating and rely on clients to ask their IT to whitelist the domain. Any help/advice appreciated. 

The EBA we operate under requires we show 12 days personal leave in advance for a year. Can I set up the leave category to show days per year rather than accrual over time.

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Invoices not showing

Hi - just switched from Ubank to Macquarie - and it is not able to complete form as something "unexpected" happened. I have entered all the correct details on the form. Anyone else have this issue?

Have checked app updates, thinking something needed  updating. Not updates available

For 2 hours I have a message on login page “there’s an issue on our end. We’re on it”?

I have rules set up for most of my transactions and recently when using the app it is rejecting most of my income rules, whereas when I do them Online, they work fine.Looking into it, it turns out that the App has (recently added) more options for Tax Rates and the Online Version which removes the defaults from my rules in the App only.Online I have the rates:GSTGST freeGST on PurchasesGST on Sales However, In the app I have the rates:GST SalesGST Free SalesGST Free PurchasesGST on PurchasesOut of Scope salesOut of Scope Purchases Now, the annoying thing is that I can't change the rules in the app to reflect these rules so have to manually change them with each entry. I also can't change the rules Online as these other rates don't exist there.Any ideas what's going on or what to do?

Hello,  Do customers get notified if you void an unpaid invoice? Do they get notified if you delete an unpaid invoice?  Any help would me much appreciated. Thank you,Caroline 

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can i increase font size of dashboard screen?

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This is 2024!This is how many characters are allowed in the customer's email box.xxxxxx.xxxxxxxxxxxx@xxxxx.xxx.What the **** are you doing Quickbooks??When a person has a long name with a longer domain directory. What am I supposed to do?? Ask the person to change their email address so they can work with this ****** QBO system?The past 4 months, the BCC facility has not worked. My accountant called them the other day and they told her they are working on it. 4 months???Are you f#$%&*# serious!!!

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Last time I was in the app. the data was visible but now I can’t find it at all.

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When looking at the bank transactions screen there are 3 tabs you can select.For Review, categorized, and excluded.In the For Review tab, what happens if select those transactions showing on that tab and click add under the action Colum?

Can you edit time activity in projects, I would like to move a time activity from a duplicate project?

Hi Everyone, Can someone help me resolve a payment error. The client made a payment error and asked me to refund the difference.I refunded them the difference.The amount paid was 3 times more than the amount owed so I can't get it to match the invoice. 

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We run a tour company and  require a minimum number of customers on most ocassions to proceed with any given tour. When we invoice an individual client we need to treat the amount received as a liability (deposit) until we have sufficient customers to run the tour. How do I invoice the client but instead of allocating the item as income the item or product/service needs to be a liability,

Business requires deposits up front and then the remainder due at a much later date however needs to allow for payments throughout. TIA!