QuickBooks Q&A (Global)

We’re unable to link a credit note to an existing e-Invoice when the invoice has a partial payment. Example: invoice amount $690, received $682 (after $8 bank charge). Our normal process is to issue a credit note for $8 to offset the difference. However, QuickBooks blocks this from linking to the original e-Invoice, causing validation errors. I’ve shared details and a screen recording with QBOCare, but need urgent guidance or a workaround to stay compliant with Malaysia’s LHDN e-Invoice validation rules. Any escalation or workaround would be greatly appreciated.

cant connect with my bank i already called the bank said no issue after one year of customers about to quit and no one helped

My Amazon Seller account transactions are denominated in USD, while the home/reporting currency of my QuickBooks account is Hong Kong Dollars (HKD). During the reconciliation process, the USD amounts are not being automatically converted into HKD using the applicable exchange rates. The transactions appear in USD, and QuickBooks does not apply currency conversion when matching or reconciling these transactions, which results in incorrect balances in HKD reports. In addition, I am unable to automate the classification of Amazon transactions based on the existing product/service items already set up in QuickBooks. The transactions do not map correctly to the corresponding product items, preventing automated posting of sales and related fees to the appropriate accounts. This setup is making reconciliation and reporting difficult, as both currency conversion and item-level classification require manual intervention.

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I am boarding a client. First undertaking. I am stuck on sales tax set up. The part stating 'This tax is collected on sales" cannot be ticked?

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Can you please help me to get live support team?

I tried to amend the settings already but the city and the emirate is a minimum requirement to save an adress. Additionally it shows the county as ARE instead of United Arab Emirates. What are my options to get this amended?

For instance, consumables and medical supplies to be merged as a single account.

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[PII email removed]

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After the recent update all my products were categorised as Flat Rate. I cannot find where to change them to Products. Not in the app and not in the online Web version. What I today saw as first time that when creating a new item that I have to select either product or services. How can I edit existing items from Flat Rate to Product.

How do i give discounts in invoices prepared?

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I am trying to change the currency from ANG to XCG, but this currency is not available in the dropdown

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Technical Issue: Persistent Slow Performance and OTP Delays Anyone have this issue?

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Can you clarify me me about annual subscription fee?

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