QuickBooks Q&A (US)

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Hi everyone, I did Microsoft BackUp on my laptop and somehow lost the company file (.qbw), but still have the latest automatic backup (.qbb). When the QB asks where to save the restored compny file + after I chose the location, it starts all over from the 1st step at the opening window menue withthe list of companies. I cannot find my old .qbw file anywhere. Any advise? 

I do not find this useful and it only takes up space for me. Is there a way for me to make it not show?

Sometimes, when entering an invoice, the suggested transactions option pops up and sometimes it does not.  I've spent hours speaking with agents to ask how to open this when it does not pop up automatically, only to go through the exact same trouble shooting techniques (yes time is marked billable, yes the settings are correct) and they cannot figure it out either.  I've read the suggestions here to open an invoice, go to Manage and choose the suggestions dropdown option.  There is no suggestions dropdown option.  Only customization, payment options, design & scheduling.  I've been through every one of these multiple times. When it's happened before it usually resets either overnight or after multiple nights. I've cleared my cache/history/cookies, logged out and back, restarted my computer, watched the videos and have taken myself on a grand tour looking for anything that might help.  PLEASE HELP!!!

How do I connect with a real person to discuss a QBOL billing error?

Quickbooks figures my unemployment liability but I pay it online when I actually file. However, when I pay it online, I sometimes forget to write a check on plain paper to log it into Quickbooks so it shows "Overdue" in the payroll screen. How do I get rid of that? And also, just this quarter, it is showing an incorrect amount due as my rate changed. I changed it on the "file forms" screen but it still shows the incorrect amount. How do I adjust that as well?

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I am looking at switching to QBO from QBD.These are the features I use for invoicing in QBD:-user roles-statements-print and mail in window envelopes-sales tax report-duplicate an invoice, then change and save new invoice-have subtotal item in the invoice-add an item with percentage rate (I use to apply a fuel surcharge to the line above)-how many columns are available on the invoice (I need 6 columns)Are these features available in QBO?

I have a client with a small cafe. He uses Quickbooks payroll and Quickbooks Online. Tips are collected at the point of sale and distributed to the employees every payroll period as a pay type in Payroll. But the way the tips pay type is set up, both the employer and employee are paying payroll taxes on the tips. Tips are not taxable income anymore. Is there a way to exclude tips from taxes in QuickBooks Payroll?

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I am simply looking for the step by step process to remove some of these Icons on my desktop view that I don't use - The Full View of Purchase Orders and Receive Inventory and Enter Bills Against Inventory - these are just to name a few!  Any suggestions on how to?

Up until 10/16/25 invoices sent included customer name and billing address. Now when I complete an invoice it no longer includes customer name, only billing address on invoice preview.

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I have a client with a small cafe. He uses Quickbooks payroll and Quickbooks Online. Tips are collected at the point of sale and distributed to the employees every payroll period as a pay type in Payroll. But the way the tips pay type is set up, both the employer and employee are paying payroll taxes on the tips. Tips are not taxable income anymore. Is there a way to exclude tips from taxes in QuickBooks Payroll?

Minnesota PFML starting up soon

I pay my employees regular salary paychecks and additional prevailing wage payroll checks. The payroll reports do not separate out prevailing wage. I just need a report of the prevailing checks

I receive a business expense receipt (i.e. airfare booking, car rental), how do I forward that to be tracked as an expense in quickbooks?

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I want to cancel the whole subscription

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Another bank bank bought out the one I was using about a year ago. QBO helped me merge the checking accounts. During this process I had several transactions over the years that duplicated and now my bank won't reconcile.

We want to use Warehouse Manager in QuickBooks Desktop mobile however all of the supported devices from Zebra are either discontinued or at end of life. Is there an updated list of supported devices not including Android cell phones? Or can anyone make a recommendation of a type/model they are using?