I am having issues with my workforce app

I have been using workforce for months and today when I tried to get in the app it told me that my employer has adjusted the access and won't let me log in.  I've checked with my employer and they haven't made any changes.  How do I get in?

You've joined the right thread, @scout62016.

I'll gladly help you with how you'll be able to clock in/out and view the schedule in QuickBooks (QB) Workforce.

Before anything else, I'd like to thank you and your company for performing troubleshooting steps to fix the issue. 

Firstly, let's ensure that your admin or manager grants you the Mobile Time Entry permission to use the Workforce app. If they don't, that might be the reason you're unable to clock in and view the schedule on the app. Here's how:

1. Let your admin your admin go into the web dashboard, and select My Team.
2. Click the team member profile, then pick Permissions.
3. Tick the Mobile time entry.
4. Once you sync, you should be able to start tracking time on the app.

For more info, you can read this article: Troubleshoot QuickBooks Workforce.

If the issue persists, I recommend contacting QuickBooks (QB) Workforce support. They can help you review your account in a safe environment, check possible errors, and find a fix. 

You might want to let your admin or company modify your access in the QB Workforce app. Check out this article: Change QuickBooks Workforce settings and permissions.

As always, if you have any other questions about clocking in/out in the QB Workforce app, please reply to this post. We're all very eager to help in any way we can.

Ensure you are using the latest versions of the Workforce app and your device's operating system, as well as a stable internet connection, Jeffery.

Before troubleshooting, confirm that your QuickBooks Workforce account is set up correctly and that you're using the most recent version of the app. Outdated software or incorrect settings can often be the root cause of issues.

To set up your mobile device for automatic app updates, here's how:

iOS:

1. Select Settings, then App Store.
2. Go to Automatic Downloads, and turn on App Updates.

Android:

1. Go to the Play Store, then choose your profile icon.
2. Select Settings, Network preferences, then Auto-update apps.
3. Click one of the following:
   • Over Wi-Fi only (Recommended)
   • Over any network. Data charges may apply.
4. Select Ok.
   
   

Then, if the issue persists, perform basic troubleshooting steps: force close the app and restart your phone. This simple action can often resolve temporary glitches. If the problem continues, consider clearing the app's cache and data, which is one of the most effective fixes. Cache files can sometimes become corrupted, leading to the app freezing or malfunctioning. Clearing these files removes any problematic data without affecting your main app settings.

 If the same thing happens when clearing the cache, the next thing to try is uninstalling and reinstalling the app to get a fresh, updated version. This can help resolve more stubborn problems and make sure you’re running the latest version of the software. Before reinstalling, though, make sure to save any unsynced timesheet data somewhere else, as uninstalling the app could cause you to lose that information.

For detailed guidance and step-by-step instructions, please refer to this article: Troubleshoot QuickBooks Workforce.

Before we wrap up, consider QuickBooks Live Bookkeeping to simplify your accounting, ensure accurate records, and get expert support, giving you more time to focus on growing your business.

Feel free to go back to this thread if you have more questions.

Hey there, @Javier03_.

Thanks for following along with the thread and sharing your concerns. I hope your having a wonderful day so far. 

I first wanted to mention that since you're unable to install the app due to the iPhone billing screen, I recommend reaching out to iPhone Support. This way, you can successfully install the app. 

To get assistance with installing the app and signing in, here's our direct phone number to support:

• 888-836-2720

If there is anything else I can assist you with, please don't hesitate to let me know. I'm happy to help any way that I can. Have a good one! 

Hello there, Shane. An "account does not exist" error in QuickBooks Workforce means the email you're using to sign in hasn't been officially linked to a payroll company file yet.

To resolve this, I recommend double-checking a few things on your end:

• Ensure the email you are signing in with is the exact one where you received your Workforce invitation.
• Contact your employer to confirm that the email address matches in the system.

If you have verified and confirmed that your email address is correct, try accessing Workforce through a mobile browser using this link (workforce.intuit.com) instead of the app to see if the issue is app-specific. Use the exact email address provided by your employer in the invitation.

If the web login works, uninstall and reinstall the app to obtain a fresh, updated version and clear any cached errors.

If the issue persists, I recommend contacting QuickBooks (QB) Workforce support. They can assist you in reviewing your account securely, identifying possible errors, and finding solutions.

Feel free to go back to this thread if you have more questions.

When a brand new contractor is unable to connect their profile to your company, it usually comes down to the order of operations during setup. Let's make sure the process is completed in this exact order:

1. Sign into your QuickBooks Time web dashboard to resend the Workforce invitation to each contractor's correct email address, and ensure they accept that invitation before attempting to log in. Skipping this step commonly prevents the profile from linking.
2. Once they've accepted, have them sign in at workforce.intuit.com via a browser first to confirm the connection, then try the app.
3. As the admin, verify under My Team > Permissions that each contractor has the appropriate access enabled, including Mobile Time Entry if needed.

Once that link is established, contractors who work for multiple companies will be able to toggle between employers too. Otherwise, this can be a temporary app's cache issue. To clear it up, have them follow these steps:

1. Sign out of the Workforce app on their mobile device completely.
2. Open a mobile web browser, go to workforce.intuit.com, and sign in there first to force the account to refresh.
3. Reopen the Workforce mobile app and log back in.
4. Tap the Profile icon, select Switch Company, and choose your company from the list.

Let us know if you have further questions. We're here to help you anytime.

We appreciate the effort you and your employer made to get your timesheet recorded. Since refreshing the page didn't work, clearing the app's cache is recommended to free up space and improve its performance.

For iOS:

1. Tap on the Settings icon and then choose General.
2. Click on iPhone Storage and scroll down to find the app.
3. Tap the app, then select Offload App.

For Android:

1. Open your device settings.
2. Select Apps (varies by device).
3. Choose QuickBooks Workforce from the list, then tap Storage.
4. Select Clear data.

If the issue persists, you can uninstall and reinstall the app to make sure it is completely up to date. Otherwise, contact our Live Support Team to investigate this issue.

In the meantime, consider using any web browser when managing your time entries.

Let us know if you have any other questions. The Community forum is always here to help.