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ADCO1
April 27, 2021
Question

Missing information on Sales Receipt and Estimates

  • April 27, 2021
  • 4 replies
  • 95 views

Our Sales Receipts and Estimates have stopped printing the rate and amount for each line item.  When I look under Custom Form Styles it shows that it should be printing out.  Everything was printing correctly last week. Is there a way that I can get these fields to print out on the forms?

4 replies

Rubielyn_J
Rubielyn_J
Level 8
April 27, 2021

I'm here to ensure you're able to print sales receipts and estimates in QuickBooks Online (QBO) without any issues, @ADCO1.

 

There are several possible reasons why there is missing information when printing in QuickBooks Online:

 

  • Stored cache on browsers that generate unexpected behaviors.
  • Adobe Acrobat/Reader application cannot read the file or the Adobe browser plug-in is damaged or disabled.

 

To fix this, let's start by opening your account in a private browser. You can use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If this works, go back to your regular browser and clear its cache. Otherwise, open a different compatible browser in QBO. 

 

If the issue persists, let's try updating your Adobe Reader/Acrobat to the latest release. This way, you won't miss any updates and patches since this program will control all the printing processes. Please open this link for the detailed steps: How to update, repair, or re-install Adobe Reader/Acrobat.

 

You can also view this resource for more insights: Fix QuickBooks Online printing issues on browsers for Windows. It's a list of common printing problems in QBO, along with the steps to resolve them.

Moreover, here's an article you can read to learn how to personalize and add specific info to sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Feel at ease to add a reply below if you have other questions with printing in QBO. I'll be sure to extend a helping hand. Have a wonderful day.

LIZMORENO
November 15, 2021

my sales receipt description is light gray and i cannot get the template to print anything but the date of the invoice, (no invoice number or anything else)

Catherine_B
Level 9
November 16, 2021

I'll help you out with printing sales forms in QuickBooks Online (QBO), LIZMORENO.

 

Let's make sure that you selected the correct sales receipt template before printing the transaction. However, if you're trying to edit the description displayed in the template, you can try to perform the browser troubleshooting steps shared by Rubielyn_J.

 

Look at this article for steps you can take if you use other browsers: Print sales forms. For any other printing issues you have with QBO, see this article: Fix QuickBooks Online printing issues on browsers for Windows. It has a list of issues such as the print output that looks wrong, or if you get errors during the process, along with the related articles to resolve them. 

 

Feel free to hit me back if you have other questions about printing in QBO. I'll take care of them for you. 

Rubielyn_J
Rubielyn_J
Level 8
April 28, 2021

Hi, @ADCO1.

 

Hope you’re doing great. I wanted to see how everything is going about missing information on the sales receipt and estimates concern you had [earlier/the other day]. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

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