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Level 1

subscription renewal couldn’t be processed

Why is our subscription to QBO Plus is still unprocessed even though we already update our payment method?

2 REPLIES 2
Highlighted
Moderator

subscription renewal couldn’t be processed

Thanks for updating the payment method for QuickBooks Online (QBO), unity20.

 

It might take 24 hours to reactivate your account after updating the billing information for QBO subscription.

 

If it's already beyond one day or if the payment failed, I recommend contacting our Customer Care Team. They can securely review your account to check whether the billing was successful or not.

 

Here's how to reach us:

  1. Go to Help at the top and click the Contact us button.
  2. Enter Support in the What can we help you with? box.
  3. Hit the Let's talk button.
  4. Select the icon for Chat or Get a callback.

To determine the possible caused why a payment fails, please visit this article: My subscription payment.

 

You can always get back to me if you have other questions. I'm here to assist.

Highlighted
Level 1

subscription renewal couldn’t be processed

Hi Precious,

 

 Yes Thanks. Will do for sure