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Community Contributor *

Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Multi-user is setup up and working. Server 2016 with QB Premier 2017 R5. The QBDB Manager is on the domain controller and the service is running as a local system. Everything works fine, but now I have the users getting forced into single use mode each morning. I resolve it by hitting scan folders in the QBDB Manager. It seems to restart the QBCFMonitorService.

Why is the service crashing?

FROM THE EVENT VIEWER:

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Faulting application name: QBCFMonitorService.exe, version: 4.0.6275.2506, time stamp: 0x58bdbe3c

Faulting module name: KERNELBASE.dll, version: 10.0.xxxxx.xxxx, time stamp: 0x59327ae2

Exception code: 0xe0434352

Fault offset: 0x000da9f2

Faulting process id: 0x2b38

Faulting application start time: 0x01d2ef3fd3951bff

Faulting application path: C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 422bd044-c9a4-4aaf-88c8-6cdf55db7c56

Faulting package full name: 

Faulting package-relative application ID: 

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

I found another article that says to set the QBCFMonitorService to restart automatically - - I just did that now. Still, isn't it bad for a service to be crashing like this?

Solved
Best answer 10-15-2018

Accepted Solutions
ProAdvisor

See if this helps. https://community.intuit.com/articles/...

12 Comments
ProAdvisor

See if this helps. https://community.intuit.com/articles/...

Community Contributor *

That's the article I read that says set the QBCFMonitorSe...

That's the article I read that says set the QBCFMonitorService to automatically restart. I was wondering why it's OK to have a service crashing! LOL. That's pretty bad support by Intuit.
OIM

doesnt help

doesnt help
Active Member

Hey We have found that increasing the QB cache size at le...

Hey

We have found that increasing the QB cache size at least reduces the frequency of the services crashing if not eliminating it completely. Have a look at this link https://www.wizxpert.com/cache-amount-for-quickbooks-enterprise/

Active Member

Re: Hey We have found that increasing the QB cache size at le...

QuickBooks NEEDS to FIX THIS ISSUE once and for all.

 

This has been an ongoing problem for many of us.  And I don't care how many times they point out the same articles touting the solution(s) - nothing works.

 

We even went as far a purchasing an actual "server" to host the company files, thinking that may be the solution - still hasn't fixed the issue.  At minimum 2x a week I have to run the Database Server to fix the shared files so we can work.

 

Not a happy camper.

QuickBooks Team

Re: Hey We have found that increasing the QB cache size at le...

I appreciate you for letting us know, @S Beers.

 

I've checked the investigation status about this issue and it's already resolved.

 

If you've processed the recommended troubleshooting steps and you're still experiencing the same problem, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have the tools to do a remote session and need to dig deeper as to what's causing this issue to reoccur. 

 

Here's how you can contact our technical support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please let know that you're always welcome to post if you have any other concerns. Have a good one. 

Active Member

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Need to update a user on our QB

QuickBooks Team

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Hello there, @mccain.

 

Only the account's administrator can update an authorized user's login credentials. Allow me to share some ways on how to fix error H202 and get you back on track.

 

  1. Open the QuickBooks company file.
  2. Go to the Company menu.
  3. Choose Set Up Users and Passwords.
  4. Login as QuickBooks Admin.
  5. Highlight  the name of the user.
    1. Click on Edit User.
    2. Review the user's login information, then  click on Next.
    3. Choose the access type of the user, then  click on Next.
      • All areas of QuickBooks.
      • Selected areas of QuickBooks
      • External Accountant
    4. Select the specific level of user access for each areas in QuickBooks,then  click on Next.
      • No Access
      • Full Access
      • Selective Access
        • Create transactions only
        • Create and print transactions
        • Create transactions and create reports
      • View complete customer credit card numbers
    5. Review the user's rights and password.
    6. Click Finish.

If you're getting error H202 when switching into multi-user mode, you may check these articles for step-by-step instructions:

Also, these articles might come in handy for more insights managing your authorized user's access:

Leave a post below if you have other questions about. I'm just a few clicks away.

Established Member

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Slightly different problem.

Have been successfully hosting the QB file on a stand alone server with 2 workstations accessing.

Laurie has a desktop working perfectly.  Tony purchased a new laptop and has this issue.

If Laurie logs in first, Tony gains access in multi user mode.  No issues.

If Tony logs in first, he is logged in as Single user and can't switch to multi user

Laurie receives the message to run File Doctor

If he then logs out and allows Laurie to login, Tony can once again gain access in multi user mode.

I'm guessing a setting on Tony's new laptop?

Thanks in advance for any assistance.

QuickBooks Team

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Hello tonymau,

 

I'm glad to see you reaching out to the Community. Let me help you figure out why you're getting this result in multi-user mode.

 

First, you'll need to make sure only one computer is hosting the company file, which is the standalone server. Please double-check and make sure to turn off hosting on the laptop.

 

Here are the steps:

 

  1. Open QuickBooks Desktop.
  2. Click Utilities.
  3. Select Stop hosting multi-user access.

Please note that if you see anything other than Stop hosting multi-user access, it means hosting is currently turned off on that computer.

 

Once done, the next thing you need to do is make sure the set up is correct, and you follow the QuickBooks hosting modes. For more insights and detailed steps, please refer the support link below:

 

Resolve network issues with QuickBooks File Doctor test results.

 

If you seek additional assistance with the workstation accessing QuickBooks, please let me know. The Community is here to ensure your success.

Active Member

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

QB, Can you explain why the end of Step 3 says to go to Step 4 if the problem isn't resolved yet Steps 4-7 won't open? The service for DB27 starts and stops. I've done all the steps in 1-3

QuickBooks Team

Re: Multi-user Problems: H202 errors and QBCFMonitorService stopping?

Hi there, dgillotte.

 

You can click on the titles in Steps 4-7 to see the instructions in each section. Then, if you see a hypertext, you can click it to open the article that it is referring to out.

 

 

If the titles will still not open, you can use a private window and open the article in there, or use other browsers to open it.

 

Please let us know if you're able to resolve the error using the steps in the article.