Multi-user is setup up and working. Server 2016 with QB Premier 2017 R5. The QBDB Manager is on the domain controller and the service is running as a local system. Everything works fine, but now I have the users getting forced into single use mode each morning. I resolve it by hitting scan folders in the QBDB Manager. It seems to restart the QBCFMonitorService.
Why is the service crashing?
FROM THE EVENT VIEWER:
Faulting application name: QBCFMonitorService.exe, version: 4.0.6275.2506, time stamp: 0x58bdbe3c
Faulting module name: KERNELBASE.dll, version: 10.0.xxxxx.xxxx, time stamp: 0x59327ae2
Exception code: 0xe0434352
Fault offset: 0x000da9f2
Faulting process id: 0x2b38
Faulting application start time: 0x01d2ef3fd3951bff
Faulting application path: C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 422bd044-c9a4-4aaf-88c8-6cdf55db7c56
Faulting package full name:
Faulting package-relative application ID:
I found another article that says to set the QBCFMonitorService to restart automatically - - I just did that now. Still, isn't it bad for a service to be crashing like this?
Solved! Go to Solution.
QuickBooks NEEDS to FIX THIS ISSUE once and for all.
This has been an ongoing problem for many of us. And I don't care how many times they point out the same articles touting the solution(s) - nothing works.
We even went as far a purchasing an actual "server" to host the company files, thinking that may be the solution - still hasn't fixed the issue. At minimum 2x a week I have to run the Database Server to fix the shared files so we can work.
Not a happy camper.
I appreciate you for letting us know, @S Beers.
I've checked the investigation status about this issue and it's already resolved.
If you've processed the recommended troubleshooting steps and you're still experiencing the same problem, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have the tools to do a remote session and need to dig deeper as to what's causing this issue to reoccur.
Here's how you can contact our technical support:
Please let know that you're always welcome to post if you have any other concerns. Have a good one.
Hello there, @mccain.
Only the account's administrator can update an authorized user's login credentials. Allow me to share some ways on how to fix error H202 and get you back on track.
If you're getting error H202 when switching into multi-user mode, you may check these articles for step-by-step instructions:
Also, these articles might come in handy for more insights managing your authorized user's access:
Leave a post below if you have other questions about. I'm just a few clicks away.
Slightly different problem.
Have been successfully hosting the QB file on a stand alone server with 2 workstations accessing.
Laurie has a desktop working perfectly. Tony purchased a new laptop and has this issue.
If Laurie logs in first, Tony gains access in multi user mode. No issues.
If Tony logs in first, he is logged in as Single user and can't switch to multi user
Laurie receives the message to run File Doctor
If he then logs out and allows Laurie to login, Tony can once again gain access in multi user mode.
I'm guessing a setting on Tony's new laptop?
Thanks in advance for any assistance.
I'm glad to see you reaching out to the Community. Let me help you figure out why you're getting this result in multi-user mode.
First, you'll need to make sure only one computer is hosting the company file, which is the standalone server. Please double-check and make sure to turn off hosting on the laptop.
Here are the steps:
Please note that if you see anything other than Stop hosting multi-user access, it means hosting is currently turned off on that computer.
Once done, the next thing you need to do is make sure the set up is correct, and you follow the QuickBooks hosting modes. For more insights and detailed steps, please refer the support link below:
If you seek additional assistance with the workstation accessing QuickBooks, please let me know. The Community is here to ensure your success.
QB, Can you explain why the end of Step 3 says to go to Step 4 if the problem isn't resolved yet Steps 4-7 won't open? The service for DB27 starts and stops. I've done all the steps in 1-3
Hi there, dgillotte.
You can click on the titles in Steps 4-7 to see the instructions in each section. Then, if you see a hypertext, you can click it to open the article that it is referring to out.
If the titles will still not open, you can use a private window and open the article in there, or use other browsers to open it.
Please let us know if you're able to resolve the error using the steps in the article.
Quickbooks File Doctor is here to take care of your data. This is a product of intuit and is now available to you with the more powerful and advance security feature and with a great will power to make you benefit in all situations.
QuickBooks tools hub incorporates a collection of every other QuickBooks tools into one application. It can be used to fix any kind of common errors and issues that shows up randomly while accessing QuickBooks.
I have some steps to help you resolve H202 and QBCFMonitor error, ttt4.
This error occurs when you're trying to access QuickBooks then which indicates that the QBCFMonitorService.exe file on your computer has stopped working. You'll want to manually restart the QBCFMonitor Service to find out the main problem if you're still getting the error. I've attached a screenshot for your visual guide.
Another option is to use comprehensive anti-virus software to scan your whole computer. This will search not only for malware like viruses and trojans but for worms or rootkits. After finishing the anti-virus scan program, restart your computer and check if the QBCF MonitorService error still persists.
However, if the same thing happens, I suggest reaching out to our support team so they can investigate this further. They have the tools to pull up your account securely.
For detailed steps, you can check these articles:
You may also experience networks issues, please check this article for your reference: Fix Company File And Network Issues with QuickBooks File Doctor.
Keep me posted if the steps resolve the QBCF error, Remember, the Community has always your back if you need further assistance.
To resolve the annoying QBCFmonitorservice unable to start error in a moment, I would suggest you to go-through the following guide link....
Let’s get this resolved so you can switch to multi-user mode, Paula.
Yes, Sarah_2’s recommendation is correct. Restarting QBCFMonitorService.exe can fix the issue. Please know that the QBCMonitorService unable to start error appeared when an important service called QBCFMonitor.exe stopped running.
You can also modify the settings of your Windows Firewall. It may block QuickBooks from communicating with the server giving rise to company file monitor service error.
If the issue continues, install the QuickBooks Database Manager Server update. Follow the steps listed below:
Check out this reference to learn how to host your company files over a network with Database Server Manager in the program: Use QuickBooks Database Server Manager.
Moreover, here's the list of features and tasks that can be performed in two different hosting modes: Features and tasks available in single or multi-user mode.
If you have any other concerns besides switching to multi-user mode, please don’t hold back to drop a comment below. We'll be here. Take care always!
I have seen this before --- Some instances very similar to above. Related topic: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-having-to-click-start-scan-in-q...
Basically --- after creating my script - unless hardware issue or too far corrupt of database --- no more multi-user mode issues
Just change the QuickBooksDBXX to whatever version you are using. I also either disable older versions or delete older versions from my services