Employee Access Pay Stubs

Good Morning, 

Thanks for the information. We verified her email is correct and she tried the steps you suggested it still did not work. I have attached a email with a screen shot of the error she is getting. She also has used turbo tax in the past and we are wondering if that account is why she is getting the error? 

[attachment with personal information removed]

Hello again, @CK18.

Thanks for adding a screenshot of the error message. No, it has nothing to do with your employee TurboTax account.

You can resend the invite to help fix the issue. Just have the employee to accept it right away since the email is valid for up to 30 days only.

To resend a Workforce invitation, here's how:

1. In the left menu, click Payroll.
2. Go to the Empoyees menu. 
3. Locate the employee.
4. In the Personal info section, Select Resend next to "Invite this employee to view their pay stubs and W-2s online."
5. Hit Done. 

Once done, have your employee open the email and select the Get access to paychecks to accept the invitation. Also, please know that they can only use the link once. 

Take a look at these articles for more information about the process above:

• View your paychecks and W-2s online in QuickBooks Workforce
• Invite employees to see pay stubs and W-2s online

Let me know how things go on your end and if you need other help in QuickBooks. I’m more than happy to help you. Have a great rest of the day.

all my employee's with existing intuit accounts (mint turbo tax) are unable to access their on line pay stub. How do I fix this

Thanks for following on this thread, @Slj0316kd.

Based on the details shared, one of my colleagues already provided an answer to your previous question. Let me share the same link to view the complete details: https://quickbooks.intuit.com/learn-support/en-us/account-management/can-employees-who-have-existing...

Here’s a link that provides answers to frequently asked questions about QuickBooks Workforce. From there, you’ll see all the tasks you can do using the feature: Invite employees to see pay stubs and W-2s online.

Visit the Community again if you have QuickBooks concerns or other questions. I’ll be happy to lend a helping hand. Have a great day ahead.

Yes 

I am the employee Leah Sandelin.

I would like to access my pau stubs.

thank-you

I'm here to ensure you're able to view your paystubs, leah 73.

If your employer hasn't invited you yet, you'll have to ask them to send one.

Please share these steps with your employer:

1. Go to the Payroll menu and then select Employees.
2. Click Invite to Workforce.
3. Locate the name of your employee, then enter the email address.
4. Click Send Invitations.

After that, you'll receive an email with a link to set up and view your paystubs.

To learn more about the process, please see this article: Invite your Employees to See Pay Stubs, W-2s and More.

Additionally, I've added an article that'll help you see your paystubs in Workforce: View your Paychecks.

If you need more help in dealing with your other tasks, please click the Reply button and share more details of your concern. We're here to assist.

Hi  I can't get  my paystubs. And I was invited to login through my employer 

Hello there, @Hotmoma282.

I'll make sure to help you view you paystubs successfully.

To make sure I'll get the correct details about your concern, can you tell me if any errors occurred when trying to access your paystubs? Were you able to log in to the invite that your employer sent you?
 

You'll need to log in from the email that was sent to you from your employer to access paystubs. If you encounter unusual behaviors in the process, we can perform basic browser troubleshooting to fix the issue. It could be that the stored temporary internet files are the reason why you're having issues accessing your pay stub.

We can start by accessing your QuickBooks Workforce account in an incognito window. These are the shortcut keys:
 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 

If it persists, you can ask your employer to re-invite you to access your paystubs. Make sure to accept or log in from the invitation before it gets expired.
 

I've got some resources to help manage your paychecks and W-2s:

• View your paychecks and W-2s online in QuickBooks Workforce
• Print pay stubs in QuickBooks Online
• How to print W-2s forms

I'll be around in case you have other concerns or need further assistance with viewing your paystubs. Take care and stay safe!

I am an employee/contractor.  In my workforce payroll portal I always show direct deposit in my payment history for all previous payments.  However, last week I received a direct deposit on one day and then the next my employer processed another payment, however this says Check instead of direct deposit.  Does this mean I am receiving a paper check in the mail?

It's good to see you write your concern here in the Community, daparker031274.

Yes, you got it right. You received a check instead of a direct deposit. You can reach out to your employer so they can verify and know the reason why it changed from direct deposit to check.

Finally, sharing with you this article for some links about the payroll tasks in QuickBooks Online: QuickBooks Payroll help article hub.

Be sure to get back to me if you have additional payroll concerns. It would be my pleasure to help. Have a good one!

I get a email every time saying I can access my paystub has been sent.This time I log in like always the same way but get nothing but blank white screen.cant see any if my pay stubs or how much I have been paid this year or anything.hiw do I access my paystubs

Hello, StevejrW.

I'm here to make sure you can access your paystub.

If you haven't already, you'll want to try some basic troubleshooting steps to fix this. 

Try accessing your account via incognito or private browser. There are times that your browser is full of frequently accessed page resources, causing QuickBooks Online (QBO) to act strange and blank screen. You can use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If you can access your paystub successfully, please go back to your regular browser and clear its cache. This eliminates excessive files in your browser. Otherwise, use another supported browser as an alternative.

After resolving the issue, you can now view your pay stub.

Let me know if you need anything else, @StevejrW. I'll be around to help.

Depósito 

Hi there, Emilio199.

Let me get the help you need.

To be sure we're on the same page, I'd like to ask for more details about the help you need with Depósito. Any additional information will get us closer to the resolution.

We're looking forward to hearing from you. Have a great day!