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Level 1

Error 3371 status code 11118

I have purchased a new computer and attempting to load QB.  received above error code.

Solved
Best answer 12-10-2018

Accepted Solutions
Level 6

Here is what I found:  https://community.intuit.com/artic...

Here is what I found:  https://community.intuit.com/articles/1501853

QuickBooks Learn & Support Home

Error 3371: Could not initialize license properties
When you activate or open QuickBooks Desktop, you see one of these error messages:
  • Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  This error usually caused by one or more of the following:
  • Component or file needed by QuickBooks Desktop to run is damaged or missing
    • QBregistration.dat - A QuickBooks Desktop installation file that contains QuickBooks’ license information. Every time QuickBooks Desktop is made active, the license information needs to be retrieved and validated. If this file is damaged, QuickBooks Desktop will not open.
    • Damaged MSXML component - MSXML is a Microsoft component needed by QuickBooks Desktop to run. This component helps QuickBooks Desktop retrieve the information in the Qbregistration.dat file allowing QB to open.
  • Outdated Windows operating system or an anti-virus program that quarantines some QuickBooks Desktop files.
  • Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.
 
Resolve Error 3371
Important
  • If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Ensure Windows is up to date.
  • If you are still getting the same error after following all solutions in this article, you need to work with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating System.
 
  1. Install the latest Windows updates.
    1. Click the Windows logo.
    2. Select All Programs and click Windows Update.
    3. After installing the updates, install QuickBooks.
  2. If you continue to receive the error, follow the steps provided in these articles in the order shown. if the first solution fixes the problem, you do not need to try the other articles.
SLN40318


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Community Manager

Re: Error 3371 status code 11118

To be kept up to date around this issue, please follow the Alert Post:

 

CallOut1.png  ALERT: Error 3371 or Fatal Error When Opening program

 

We will update this post as new information becomes available, or you can  

sign up for alert emails for this incident - Error 3371 or Fatal Error When Opening program

View solution in original post

35 Comments
Level 6

Here is what I found:  https://community.intuit.com/artic...

Here is what I found:  https://community.intuit.com/articles/1501853

QuickBooks Learn & Support Home

Error 3371: Could not initialize license properties
When you activate or open QuickBooks Desktop, you see one of these error messages:
  • Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  • Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.
  This error usually caused by one or more of the following:
  • Component or file needed by QuickBooks Desktop to run is damaged or missing
    • QBregistration.dat - A QuickBooks Desktop installation file that contains QuickBooks’ license information. Every time QuickBooks Desktop is made active, the license information needs to be retrieved and validated. If this file is damaged, QuickBooks Desktop will not open.
    • Damaged MSXML component - MSXML is a Microsoft component needed by QuickBooks Desktop to run. This component helps QuickBooks Desktop retrieve the information in the Qbregistration.dat file allowing QB to open.
  • Outdated Windows operating system or an anti-virus program that quarantines some QuickBooks Desktop files.
  • Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.
 
Resolve Error 3371
Important
  • If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Ensure Windows is up to date.
  • If you are still getting the same error after following all solutions in this article, you need to work with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating System.
 
  1. Install the latest Windows updates.
    1. Click the Windows logo.
    2. Select All Programs and click Windows Update.
    3. After installing the updates, install QuickBooks.
  2. If you continue to receive the error, follow the steps provided in these articles in the order shown. if the first solution fixes the problem, you do not need to try the other articles.
SLN40318


View solution in original post

Level 1

Thank you, Linda!

Thank you, Linda!
Level 1

I was able to fix it by deleting the ECML file located in...

I was able to fix it by deleting the ECML file located in " C:\ProgramData\Intuit\Entitlement Client\v8" and run/register QB once again

Level 1

How can I fix this issue:   error 3371 status code 11118?

How can I fix this issue:   error 3371 status code 11118?

e4
Level 1

I get "Error 3371: Could not initialize license properties" upon every boot after repairing

All of a sudden, after having no issues for months, QB2013 started with this error on boot.

Tried the delete on the 'entitlement' that works for that boot, but comes back on next.

Tried the QB Install Repair. That works, again only until reboot.

I check all the files, they are all there. SOmething has gotten messed up.

I have NEVER understood WHY this program has SO many problems. I have had to re-install at least 5 times

e4
Level 1

Re: How can I fix this issue: error 3371 status code 11118?

I find it strange that this has happened to this handful of users found here, including me, over this past week. You have to wonder what happened, something updated? Not sure, but as I said, I can get into QB if I delete the Entitlement file and re- register, but it comes back after reboot.

One Weird program this

e4
Level 1

I get "Error 3371: Could not initialize license properties" upon every boot after repairing

All of a sudden, after having no issues for months, QB2013 started with this error on boot.

Tried the delete on the 'entitlement' that works for that boot, but comes back on next.

Tried the QB Install Repair. That works, again only until reboot.

I check all the files, they are all there. SOmething has gotten messed up.

I have NEVER understood WHY this program has SO many problems. I have had to re-install at least 5 times

Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

I am having the same issue as e4. I am using QB2013 as well. The issue first presented itself yesterday afternoon and, after a Windows update that restarted everyone's Quickbooks instance, everyone is now unable to use the program.

Quickbooks client is installed on Windows Server 2012 R2 where the issue is occuring. Quickbooks server+client on a seperate Windows Server 2012 R2 system is working fine. The later does not have automatic updates enabled - perhaps this is a Windows update that broke QB2013?

I've tried the following:

  • Deleting the .ecml
  • Reinstalling Quickbooks
  • "Clean" reinstall including deletion of every related file and registry key
  • Using the Installation Diagnostics tool
    • This reported .NET 4.5 wasn't working correctly

 

I am going to attempt to uninstall every update since December 6th and will report back if it fixes anything.

QuickBooks Team

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Hi there, everyone.

 

Thank you for letting us know what's happening and providing extra details. I can share some insights about the error message you're getting.

 

The Error 3371: Could not initialize license properties (INV-23649) is identified as a known issue for QuickBooks Desktop Enterprise. While our engineers are working for a fix, we recommend getting in touch with your IT person.

 

We'd also like to add your account details on our list of affected users. Being on the notification list also helps our engineers see how widespread the issue is, as well as any common components between those affected. Emails will be sent once updates are available.

 

Please give us a call using this contact number:

  1. You can reach them through this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Thanks for your understanding and patience.  I will also get back into this thread once I get an update.

 

And of course, I’m here to help you if you have other concerns. Please also keep me posted on how the call goes. Have a good one.

Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

This effects 2014 QB Desktop Pro as well. Win 7 computer that has NOT been updated in the last 6 weeks, fails to load QB, 3371 error.

 

Only workaround found:

  • Delete the file as noted: EntitlementDataStore.ecml.
  • Open QB again, login. Should get back into your company file
  • DO NOT REGISTER at this time, choose later (it won't matter if you register again, it won't stick)
  • DO NOT CLOSE the program - just choose "close company/logoff" found in the "File" menu. This will allow you to log back into your company file without it failing again.

If you close the program, you will have to rinse and repeat.

 

Intuit - fix this now, it is unacceptable.

Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Uninstalling previous Windows Updates did not fix my issue.

I agree atypiicalv's workaround works for now. This is especially difficult for us because we have 12 users and asking them to poke around in their ProgramData folder is not a good solution!

QuickBooks Team

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Hi atypicalv and danplucinski

 

Others have also reported that they're getting the same error even if they're using a supported version QuickBooks. Our engineers already investigating to check what's causing the issue. 

 

We will notify you via email as soon as this is resolved. Please call our phone support so we can add you to our notification list. Here'show: 

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and the version you're using.
  3. Click Solving Issues and Error Messages, then select Common Errors.
  4. Click Get Phone Number

Thanks for your patience while we're working on this one. 

Community Manager

Re: Error 3371 status code 11118

To be kept up to date around this issue, please follow the Alert Post:

 

CallOut1.png  ALERT: Error 3371 or Fatal Error When Opening program

 

We will update this post as new information becomes available, or you can  

sign up for alert emails for this incident - Error 3371 or Fatal Error When Opening program

View solution in original post

Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

I have been getting the same problem, with QB 2007 and windows 7 Pro x64, with updates off for the past year for both. I can't use your call in help, mine is too old. I hardly use QB, but I installed a new hard drive 12/27, then this problem started on Jan 2, the first time I tried to use QB after new drive.

I "cloned" my old drive, complete binary copy to a larger drive.

In my case, I am sure this is not a change of software on my system, unless the new drive identification invalidates my license. I used QB2007 on 12/26/18 with no trouble.

I first tried to repair the installation, and it could not install Ilxactres.dll3.

I have tried a "clean" uninstall and reinstall, no help.

If you can provide a phone number, I will call to get on your list.

Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Same problem with QB2007, no windows updates, Win 7Pro x64. Please provide phone number for email notification. I tried to send more detailed reply, but I'm not sure it went through. Problem started between 12/26/18 and 1/2/19.

QuickBooks Team

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Hi there, @KentN.

 

Thanks for joining us here in the Community. Allow me to share some information about the error 3371 that you received so you can get back on track.

 

I'd like to inform you that the error 3371 has been resolved. Having an older version of QuickBooks is one factor why you received the said error. But there's nothing to worry about our engineers have provided some troubleshooting steps to get this sorted out. 

 

If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Make sure that Windows is up to date.

 

Here's how:

  1. Click the Windows logo.
  2. Select All Programs and click Windows Update.
  3. After installing the updates, install QuickBooks.

If you continue to receive the error, follow the steps provided in these articles in the order shown. If the first solution fixes the problem, you do not need to try the other articles.

For more information about this process, please visit this article: Error 3371: Could not initialize license properties.

 

This should keep you moving today, @KentN.

 

Feel free to reach back out to me if you need further assistance. I'll be around to help. Have a great day!

e4
Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Thats your answer? Really? 

All thishas been tried. None works to solve the problem except the the next time you run the program. You delete the Entitile file , make a new, it works. next time you boot. it does not.

 

I have tried all the Windows updates the problem gets worse. Tried the Net Frame stuff , no help

 

INTUIT GET YOU [removed] TOGETHER!!! QUICKBOOKS IS STARTING TO [removed]

QuickBooks Team

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Hello e4,

 

I see you’ve been through a lot trying to fix this type of error. Going back and forth isn’t easy, but rest assured I’m here to guide you, so this matter gets resolved.

 

We’ve had investigation cases on this before and our product engineers are able to resolve it. The steps given by my colleague @BettyJaneB above are the suggested solution to remove the Error 3371.

 

Some customers are able to get back to business through this suggestion. Meanwhile, those who are still seeing the same, we’d need to dig deeper as to what’s causing the error to reoccur.

 

For us to look for additional resolution specifically to your company file, I’d recommend contacting us. Our specialists can securely access your account and use additional tools to better isolate the situation.

 

To reach us:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. If asked, choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Please know that you’re not alone on this. We’re all here to make it up and ensure you can access your company file as soon as possible.

 

Don’t hesitate to update me as to how things go. I’ll keep an eye out for your response and make sure you’ll get back up and running.

 

e4
Level 1

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Yes the suggestions VivienJ are the old standard resolution, been available for years and , yes, it does get you going for a day, but does not solve the problem. For after you restart Windows, the problem returns.

 

The one user's temp resolution makes the most sense, delete the EntitlementDataStore.ecml file and don't re-register. Take the 30 day delay option when it asks you to register again. That way you can restart for 30 days at least.

 

As four support's suggesting it is because we are using an old version of the program is LUDICRUS. It has been working fine up until one day, when something happened, updated, whatever, that affected everyone. If your solution is for all of us to have a newer version of the buggy program, then pass it on, but don’t tell us our version no longer works and we need to buy a new one. You need to pass this newer version on to the effected or fix the issue.

Mark

E4 Services Inc.

QuickBooks Team

Re: I get "Error 3371: Could not initialize license properties" upon every boot after repairing

Hi, e4.

 

Thanks for getting back to us. Allow me to address your concern, so let me get this straightened out. 

 

I appreciate you for taking the time to follow all the instructions provided by my colleague BettyJaneB just to resolve this issue. Since the error still persists on your end, I encourage you to get in touch with our QuickBooks Desktop Technical Support Team. They will be able to create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

 

You can contact our phone support by following the steps provided by @VivienJ on her post above.

 

Don't hesitate to click the Reply button below if you have any additional questions. Have a good one. 

Level 2

Re: Here is what I found: https://community.intuit.com/artic...

I just installed a new hard drive.  I got the Error 3371 StatusCode 11118 too.  If I delete QB 2016 PRO and reinstall (I have the disc) will I be able to get the updates?  Of course all files were backed up.

Thank you.

QuickBooks Team

Re: Here is what I found: https://community.intuit.com/artic...

Hi there, @SeriouslyNancy.


Yes, you can manually download the updates for your QuickBooks Pro. Let me show you how to do it.

 

To begin your installation, go to the Downloads & Updates page to get the download link for the version of QuickBooks you purchased.

 

Here's how:

  1. From the  Downloads & Updates.
  2. Select your product and version.
  3. If you don't know what version you use, see Not sure what version you use?
  4. Select Download.

For additional references, you can read this article: Upgrade to a new QuickBooks Desktop version 

 

Please let me know how these steps work out for you. Have a nice day!

Level 2

Re: Here is what I found: https://community.intuit.com/artic...

Well, I'm in BIG trouble.  I uninstalled QB.  I tried to reinstall but my CD is for Windows 7/8.1 

Of course I'm running Windows 10.  I can't load the darn thing.   I have to wait until Monday to try to get Intuit to help me out.

 

Tearing my hair out.  Aaarrrggghhh.

Anonymous
Not applicable

Re: Here is what I found: https://community.intuit.com/artic...

@SeriouslyNancy ,

I confused what your problem is. Why don't you just donwload the installer file directly from Intuit's website and install it on your new OS?

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