Level 7

Solved

Error 3371 status code 11118

Forum|Forum|7 years ago
December 11, 2018
12 replies
24 views

I have purchased a new computer and attempting to load QB. received above error code.

QuickBooks Desktop

Best answer by lyndaartesani

Here is what I found: https://community.intuit.com/articles/1501853

QuickBooks Learn & Support Home

Error 3371: Could not initialize license properties

When you activate or open QuickBooks Desktop, you see one of these error messages:

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

This error usually caused by one or more of the following:

Component or file needed by QuickBooks Desktop to run is damaged or missing
- QBregistration.dat - A QuickBooks Desktop installation file that contains QuickBooks’ license information. Every time QuickBooks Desktop is made active, the license information needs to be retrieved and validated. If this file is damaged, QuickBooks Desktop will not open.
- Damaged MSXML component - MSXML is a Microsoft component needed by QuickBooks Desktop to run. This component helps QuickBooks Desktop retrieve the information in the Qbregistration.dat file allowing QB to open.
Outdated Windows operating system or an anti-virus program that quarantines some QuickBooks Desktop files.
Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.

Resolve Error 3371

Important

If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Ensure Windows is up to date.
If you are still getting the same error after following all solutions in this article, you need to work with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating System.

Install the latest Windows updates.
1. Click the Windows logo.
2. Select All Programs and click Windows Update.
3. After installing the updates, install QuickBooks.
If you continue to receive the error, follow the steps provided in these articles in the order shown. if the first solution fixes the problem, you do not need to try the other articles.

SLN40318

lyndaartesaniAnswer

Level 4

Here is what I found: https://community.intuit.com/articles/1501853

QuickBooks Learn & Support Home

Error 3371: Could not initialize license properties

When you activate or open QuickBooks Desktop, you see one of these error messages:

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.
Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.
Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

This error usually caused by one or more of the following:

Component or file needed by QuickBooks Desktop to run is damaged or missing
- QBregistration.dat - A QuickBooks Desktop installation file that contains QuickBooks’ license information. Every time QuickBooks Desktop is made active, the license information needs to be retrieved and validated. If this file is damaged, QuickBooks Desktop will not open.
- Damaged MSXML component - MSXML is a Microsoft component needed by QuickBooks Desktop to run. This component helps QuickBooks Desktop retrieve the information in the Qbregistration.dat file allowing QB to open.
Outdated Windows operating system or an anti-virus program that quarantines some QuickBooks Desktop files.
Right Networks and QuickBooks Enterprise with WebConnect users: You may also experience this issue if you are opening the file without saving first. You must first save before importing the .QBO file.

Resolve Error 3371

Important

If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Ensure Windows is up to date.
If you are still getting the same error after following all solutions in this article, you need to work with a qualified IT professional or contact Microsoft as there may be corruption to your Windows Operating System.

Install the latest Windows updates.
1. Click the Windows logo.
2. Select All Programs and click Windows Update.
3. After installing the updates, install QuickBooks.
If you continue to receive the error, follow the steps provided in these articles in the order shown. if the first solution fixes the problem, you do not need to try the other articles.

SLN40318

L

lindak1119Author

Level 7

Thank you, Linda!

P

purifiedsolution

I was able to fix it by deleting the ECML file located in " C:\ProgramData\Intuit\Entitlement Client\v8" and run/register QB once again

K

KathyKor

fthe same error is still showing up even after I delete the ecml file. Im at my witts end.

E

ErwinQ

I'll make sure to resolve your concern about error 3371 when opening your company file in QuickBooks Desktop, @KathyKor.

When troubleshooting error 3371, one solution is to delete the ECML file. If this does not resolve the issue and the error persists, please ensure that your Windows and QuickBooks are updated to their latest release.

You can download and install the Tool Hub first if you haven't already. I'll show you how:

Close QuickBooks.
Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub.
Save the file in a location that is easy to access.
Open the downloaded file (QuickBooksToolHub.exe).
Follow the on-screen instructions to install and agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub.

After that, run the 3371 Error Fix tool. You can follow these steps:

In the QuickBooks Tool Hub, click Installation Issues.
Choose 3371 Error Fix.
Hit OK.

Once done,Start QuickBooks Desktop and open your data file.

However, in case the issue continues, I'd recommend performing Solution 2 in this article: Fix Error 3371: Could not initialize license properties. It also includes the list of possible error messages you've encountered when opening QBDT.

If the problem still exists after following the troubleshooting steps, you can go ahead and uninstall the app from your device and then reinstall it. This often resolves issues with the app and gives you a fresh start.

If it still has the same result, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I'm also adding this article to further guide you in managing your business using QBDT: Help Articles. It includes topics about banking, taxes, income, expenses, and reports to name a few.

Please feel free to comment below if you have any other concerns or follow-up inquiries regarding opening your QBDT account and managing the growth of your business. I'm always here to help you out.

L

lindak1119Author

Level 7

How can I fix this issue: error 3371 status code 11118?

E

e460_2

I find it strange that this has happened to this handful of users found here, including me, over this past week. You have to wonder what happened, something updated? Not sure, but as I said, I can get into QB if I delete the Entitlement file and re- register, but it comes back after reboot.

One Weird program this

B

btautimer

Level 1

To be kept up to date around this issue, please follow the Alert Post:

ALERT: Error 3371 or Fatal Error When Opening program

We will update this post as new information becomes available, or you can

sign up for alert emails for this incident - Error 3371 or Fatal Error When Opening program

J

jyehle

I've been using Pro 2019 for two months. Today I got the 3371 error. I tried the MSXML solution, the QBregistration.dat solution and the only thing that worked was this from a 3rd party site:

1) Press the window + R button to access the Run command.

2) In the Run Command enter: C:\ProgramData\Intuit\Entitlement Client\ v8.

3) This will run the windows explorer window.

4) Access the ECML file by locating it.

5) Delete it once you have found it by clicking on the “Delete” button.

6) Go back to the desktop and re-start QuickBooks.

Once you reinstall the setup, you will have to ensure that the version of QuickBooks installed is the latest one. Once the same is done, you shall be good to go.

-I had to go online to verify my Quickbooks registration, but didn't even need my license number to do that. Why couldn't Intuit offer this solution?

J

JanyRoseB

Level 5

Hi, @jyehle.

I appreciate you for posting your experience on how you resolved the 3371 error. Other users will be able to use this as an additional workaround if they encounter the same error.

Also, I'll make sure to share this to our engineers for additional troubleshooting steps on how to isolate this problem.

Please know that you're always welcome to post if you have any other concerns related to QuickBooks. The Community will always here to help.

T

tmpace

I had this earlier today and did the following with success:

Go to: C:\ProgramData\Intuit\Entitlement Client\v8 (or wherever your Intuit data is stored)

and add “.old” to the end of the file name of EntitlementDataStore.ecml

Then open QB.

I think this file helps to open QB and was probably corrupt in some way. A new one will be created upon changing the extension to the old one and then launching the program.

Warning: don't waste your time deleting the old file. Rename it. I deleted it and it made its way back into my folder.

S

smpauto

How do I solve error 3371

S

SarahannC

Level 9

There are troubleshooting steps that were shared to this thread, smpauto.

You can try performing those recommended steps to fix the error 3371. If the issue persists after trying them out, it would be best to contact our specialist. They'll help you to investigate this further and might create an open investigation to sort this out.

Let us know how it goes. The Community is always here whenever you need help!

D

DebEzo

I installed a new cloned drive. All my programs work except QuickBooks 2013. I get error 3371 code 1118. I totally uninstalled and reinstalled and get the same error.

J

JamesDuanT

QuickBooks Team

Hello DebEzo,

There are different possible reasons why we encounter this error. One of them is that the Windows operating system is not updated. It could be the Windows component is damaged or missing, too.

We can do a troubleshooting steps to attempt in fixing the error. However, I can't guarantee that these steps will get rid of the error because QuickBooks Desktop 2013 is already a discontinued version. If the troubleshooting steps that follow won't work, you might need to upgrade to the supported ones. Then, convert your company file to the new version.

Here's how to update the Windows:

Select the Windows logo.
Select All Programs and then Windows Update.
After you install the updates, open QuickBooks.

Other possible reasons and solutions are included in this article: Fix Error 3371 - Could not initialize license properties.

You can always get back to us if have unexpected results and requires further assistance.

N

nasava pham

I can not open my quick book with the Error 3371 status code 11118. I try to run the and put the license [removed] product [removed] it is still not working. please help

AlexV

Level 10

Hi there, nasava pham.

Good to see you here!

I really want to help you in fixing this error. However, if none of the steps shared on this post resolve the issue, please reach out to our Customer Support Team so they can further investigate this.

Also, you'll want to check this article for more details on how we can resolve this:

Fix Error 3371: Could not initialize license properties

Please post again if you need anything else. Have a great day!

A

Anonymous

keep getting this error code, what do i need to do to fix it

Rose-A

Level 10

I understand the inconvenience this has caused to your business, btaunton.

I'm here to provide additional troubleshooting steps to get past this error. Generally, the Error 3371 Status Code 11118 is caused by damaged or missing files in QuickBooks Desktop. Or, an anti-virus blocking QuickBooks to sync with important Windows components required by the system.

Before performing any troubleshooting steps, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your computer and will help avoid problems when you start using the program.

Once you're done checking, you can perform the steps below to delete the damage or ECML file:

On your Windows start button, search for Task Manager, and end task on QBW32.exe. Then, close the Task Manager window.
Press Windows + R keys on your keyboard.
Enter this path C:\ProgramData\intuit\Entitlement Client\v8 in the window.
Next, Windows Explorer will open with the above address.
Delete ECML file. After that, close the window.
After that, you have to Run QuickBooks and Register the software again.

You can go through the following article for the detailed steps and instruction in resolving this error: Fix Error 3371: Could not initialize license properties.

Let me know how the result of this troubleshooting in the comment below. I need to make sure this is resolved and you're back to running your normal business processing. All the best!

3

379248

error 3371 will not allow me to open QB

R

Rea_M

Level 10

Hello there, @379248.

The error 3371 in QuickBooks Desktop (QBDT) is usually caused by the following:

Component or file (QBregistration.dat or MSXML component) needed to run the program is damaged or missing.
Outdated Windows operating system or an anti-virus program.
Opening or importing the Web Connect (.QBO) file without saving it first.

You'll have to run the 3371 Error Fix from the QuickBooks Tool Hub to resolve the issue and get back to business in no time. You can download and install the tool first if you haven't already. Let me guide you how.

Close QuickBooks.
Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
Save the file somewhere you can easily find it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
Double-click the icon on your Windows desktop to open the tool hub.

After that, run the 3371 Error Fix tool. Here's how:

In the QuickBooks Tool Hub, select Installation Issues.
Select 3371 Error Fix.
Click OK.
Start QuickBooks Desktop and open your data file.

However, in case the issue continues, I'd recommend performing Solution 2 in this article: Fix Error 3371: Could not initialize license properties. it also includes the list of possible error messages you've encountered when opening QBDT.

I'm also adding this article to further guide you in managing your business using QBDT: Help Articles. It includes topics about banking, taxes, income, expenses, and reports to name a few.

Please know that you're welcome to comment below if you have other concerns or follow-up inquiries about opening your QBDT account and managing the growth of your business. I'm just around to help. Take care always.

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