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LANDYRAY
November 17, 2021
Question

critical fixes update

  • November 17, 2021
  • 2 replies
  • 54 views

For over a week now, when I check for updates to my 2020 Accountant desktop, it runs through the updates and when it gets to the Critical Fixes update, it "acts" like it's downloading something (the percentage starts climbing and counting the kbs), but when it finishes, it says "Nothing new downloaded".  Is this an issue that others are having?  How do I know if I'm really missing an update or if this is just a "glitch"?

2 replies

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
November 17, 2021

I appreciate you for going through the steps on updating your company file, @LANDYRAY.

 

The error is caused when an update isn't getting installed properly. Let's walk through some steps to try and get this resolved for you. 

 

When obtaining the most updated release for QuickBooks Desktop, please make sure to enable the Reset Update option. It usually fixes issues related to any critical update, as well as other possible errors within the product. In case you need the steps, here's how:

 

  1. Click the Help tab at the top menu bar and select Update QuickBooks Desktop.
  2. Go to the Update Now tab.
  3. Put a checkmark on the box beside Reset Update.
  4. Hit Get Updates. 

 

I've also attached an article about installing product updates, like how you can resolve the error messages when performing the process: Resolve error 15XXX when downloading QuickBooks Desktop updates.

 

Also, you may consider reading helpful articles that can guide you in managing your books on QuickBooks Desktop. This includes topics such as setting up and connecting apps, tracking employees' time, setting up online payments, etc.: 

 

 

Please keep me posted if you have any other concerns about your QuickBooks data. I want to make sure everything is taken care of for you. Have a good one, @LANDYRAY.

L
LANDYRAYAuthor
November 17, 2021

I checked off Reset Update and clicked Update Now.  Same issue with "critical fixes".  It acts like it's downloading something, gets all the way to 100% done, then says "Nothing New Downloaded".  If there was nothing new downloaded, then why would it start progressing the percentage and kbs while checking?

    Jessica_young
    Jessica_young
    Level 4
    November 17, 2021

    This sounds frustrating, @LANDYRAY.

     

    However, this behavior may be expected.  Let's make sure there's an update that is needed.  If you have QuickBooks Desktop 2020, the release is R13, which was available in October. Here's how you can find out which release you currently have:

    1. Open QuickBooks Desktop.
    2. Press the F2 key.
    3. Look for your product name, product number, and license number in the Product Information window.
    4. Look for your release at the end of the product name.

    If you're already on R13, then there's no update available. However, if you're on a previous release and experiencing this, you'll need to reach out to support.  

     

    I'm including a helpful article for you as well: Update QuickBooks Desktop to the latest release.

     

    Let me know how this goes, so we can discuss the next steps! I look forward to hearing from you.

    W
    Wally CPA
    April 2, 2022

    I am having the same constant error.  I have tried resetting the updates numerous times, but that DOES NOT WORK.   VERY ANNOYING!  Support is not helpful so I guess will have to live with the defect

     

      Adrian_A
      Adrian_A
      Level 8
      April 2, 2022

      I appreciate you for trying the steps shared above, Wally CPA.

       

      Let me route you to the correct support.

       

      Since the same issue persists even after running some troubleshooting steps, I'd recommend reaching out to our phone support team. An agent can do a screen share to check your program further.

       

      Once everything's good, you can take a look at this reference for more information about 1099s: Get answers to your 1099 questions.

       

      Keep me posted whenever you have questions about QuickBooks. I'll be around to help you!

      G
      GARFOOTE
      July 22, 2023

      It's kinda dumb that there's been no progress on this topic in over a year.  Just upgraded to 2023 Desktop Pro and installed all the updates - but (as this thread describes... stilll....)  the "Critical updates" keeps downloading, ?installing?, finishing ... and coming up again, and again, and again.

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