Have you reported an issue to QuickBooks support that requires your company file to be sent to the Data Services team for resolution? See below for important information about the Data Services team, how to contact them, and how to check the status of our case.
Note: The instructions, link to upload your backup file, actions, and login information are all in the Welcome Email you received. The subject line will include your case number and the sender will be email@example.com.
The QuickBooks Data Services team operates independently from the QuickBooks Support group you're used to working with. Here's a quick run through.
Note: QuickBooks Data Services has different support hours (Mon-Fri, 6 am to 6 pm, PT) than regular QuickBooks support. Please allow 24 hours for a reply.
If you have an active QuickBooks Data Services case and are curious to know when you can expect it back, your case details are available on the Data Services Customer Status Information (currently available only in English) page.
When you reported your issue to QuickBooks support, they should have set expectations for the Data Services process and provided some action items you'll need to take. Your case cannot get assigned to the Data Services team until all of those action items are done.
Here's a quick summary of those action items.
Note: It's important to complete these action items as soon as possible to avoid delays. New data services cases are reviewed hourly. If action items are pending, there's a possibility your case will miss an entire day of Data Services work.
|Your Current Software||File Type Extension|
|QuickBooks Desktop Pro/Premier/Enterprise||
|QuickBooks Desktop for Mac||
|QuickBooks Desktop Point of Sale||
|3rd party software that you are converting to QuickBooks||
You can upload multiple files to the case ID. They just have to be uploaded one at a time.
Sometimes files can get pretty big. No worries, we have a few options for you.
Note: Please include a prepaid / self addressed envelope with your drive if you wish to have it mailed back after your case is completed.
Intuit Data Services
2800 E. Commerce Center PL.
Tucson, AZ, 85706
As long as you have a backup copy of your company file, you can use either of the options below to access your data:
There are a number of reasons you want to move your data, going to the cloud, backing up online data to a local drive, all sorts of things.
As long as you use the online form to upload your data to us, it will be protected using the industry standard SSL encryption. Data is removed from our servers promptly after you have uploaded, and we store a copy on our local servers during conversion.
Post conversion we move your data to a secure offline storage where it is encrypted. It is best practice to also suggest you have a password on your source data file.
See the QuickBooks Data Services price list (currently available only in English)