Showing results for 
Search instead for 
Did you mean: 

QuickBooks Desktop service discontinuation (Disco) policy and upgrade information

Here's what you need to know about QuickBooks Desktop service discontinuation, including helpful info about your upgrade options.

We notify you in advance (through mail, email, in-product notifications, and this Community page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued. Keep an eye out for updates on our future plans as they become available.

When does service discontinuation happen?

After May 31, 2019, access to add-on services will be discontinued for QuickBooks Desktop 2016 (Windows and Mac). This includes all versions of QuickBooks Desktop 2016 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you don't use any of the add-on services in QuickBooks Desktop 2016, your product will continue to work for you. However, you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop 2016 (Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.


What does service discontinuation mean?

Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2016 software, will be discontinued after May 31, 2019. This also means you'll no longer receive critical security updates starting June 1, 2019. If you receive any security updates before this date, you should install them.

Calendar Year 2019 Discontinuation Policy (QuickBooks Desktop 2016 Products)

Here are the products affected by service discontinuation after May 31, 2019.

If you are using any of these and want to continue using our add-on services, upgrade to the latest version of QuickBooks Desktop as soon as possible.

Fully supported products Products for which services will be discontinued after May 31, 2019

QuickBooks Desktop Pro and Premier 2019, 2018, 2017

QuickBooks Desktop Pro 2016
QuickBooks Desktop Premier 2016 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks Desktop for Mac 2019

QuickBooks Desktop for Mac 2016

QuickBooks Enterprise Solutions 19, 18, 17

QuickBooks Enterprise Solutions 16

QuickBooks Desktop Accountant 2019, 2018, 2017

QuickBooks Premier Accountant Edition 2016
QuickBooks Desktop Point of Sale 18.0 N/A

Upgrade and pricing info for QuickBooks Desktop 2019 (all versions)

We want to make sure your upgrade experience is easy, fast, and as cost-effective as possible. Here are the essential things you need to know if you decide to upgrade.

What's the difference between the 2016 and 2019 products?

QuickBooks Desktop 2019 includes new productivity-boosting features to help you save more time and stay more organized. Find out what’s new since 2016 and learn about the new 2019 features in action.

Want to try QuickBooks Online? Check out our plans and pricing.

What are the system requirements to upgrade?

To learn whether your current system will support the latest version of QuickBooks, check out the system requirements here.

How will the upgrade process go?

After you complete your order for QuickBooks 2019, you'll receive an email with a download link and instructions. Learn how to download and install QuickBooks Desktop.

Need expert help with installation?

Your QuickBooks Desktop 2019 purchase includes assistance with product installation and activation if required. Also, a one-time free support session (up to 60 minutes*) is available within 60 days of purchasing the license.

*Intuit reserves the right to limit the telephone call to one hour and one question or issue. For any other issue, you can get help from our QuickBooks experts through our support plans .

How long does it take to upgrade?

In most cases, you can upgrade QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2019 or QuickBooks for Mac 2019 you'll be prompted to activate.

What happens to my company data?

When you upgrade, you are prompted to convert your company file so it will work with your new QuickBooks. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.

Note: Expires at the earlier part of 9/21/2019 or 30 days after activation. You can call upon purchase or within 30 days of completing your QuickBooks activation on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per activating customer allowed within the above-mentioned qualifying period.

What are my QuickBooks Point of Sale upgrade options?

Differences between Point of Sale 12.0 and 2018 products

QuickBooks Desktop Point of Sale 2018 includes enhanced customer management features and now works with Microsoft Surface Pro. Find out what's new.

Upgrade process, setup, and support

You'll be assisted with your QuickBooks Desktop Point of Sale upgrade and transition of services. You can also find helpful info in our Learn and Support site.

Frequently asked questions

Still have questions about service discontinuation? Browse these FAQs to get helpful answers.