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nc11
October 18, 2022
Question

NatWest credit card feed lost

My NatWest personal credit card feed seems to be no longer available, as of attempting reconnection today.  Not sure what's going on, but it's super-annoying.

3 replies

CharleneMaeFQuickBooks Team
QuickBooks Team
October 18, 2022

I'll help you reconnect your account, nc11.

 

Due to upcoming changes at RBS Group, NatWest Commercial Card holders are required to switch to ClearSpend service to continue data access via QuickBooks. Personal or business accounts using NatWest Bank will cease. You'll need to reconnect your account on the banking page in QuickBooks using an appropriate provider link.

 

Here's how:

 

  1. Sign up or register with ClearSpend.
  2. Once you have signed up, go to QuickBooks to re-establish your new connection.
  3. Go to Banking to disconnect your account in QuickBooks, then reconnect.
  4. To disconnect your NatWest personal card account:
    1. Select the blue tile for your bank account.
    2. Select the pencil icon to edit the account, then select Edit account info.
    3. Check the Disconnect this account on the save checkbox.
    4. Select Save and close.
  5. Then, reconnect your account:
    1. Select Add Bank.
    2. Select NatWest Bank and follow the onscreen instructions to connect.

 

For more information, please see this article: Changes to Bank feeds for NatWest Bank.

 

If you encounter any error messages, please let us know to determine the cause of this.

 

Additionally, I've added an article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts: Categorise Online Bank Data.

 

Please keep us posted if you need additional assistance managing your bank and credit card data. We're always here to help you.

nc11Author
October 19, 2022

Thanks for the reply. But the issue is with my personal credit card. (I am self-employed and a number of expenses are split between personal and business.)

mv32
Level 8
October 19, 2022

Thanks for your prompt response, @nc11.

 

Your bank may be having system maintenance. This is why the connection is no longer available. In your case, I suggest contacting the NatWest Support team or checking your NatWest online banking.

 

This way, you'll know if there are notifications that will need your attention or any system update. For now, you might want to consider importing transactions by hand. You can reference this article for the detailed steps: Manually upload transactions into QuickBooks Online.

 

This way, you can categorized your business and personal expenses on time.

 

In addition, you can also review the changes to bank feeds for NatWest Bank in QuickBooks Online.

 

Please get back to us if you need more assistance. We'll be here to help you always. Keep well!

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